CardinaleWay Hyundai of El Monte

NEVER GO HERE FOR ANY REASON. Don't expect actual customer service; expect rude and unprofessional behavior and high-pressure sales to do unnecessary work. Upselling and Price Don't expect actual customer service; expect rude and unprofessional behavior and high-pressure sales to do unnecessary work. Upselling and Price Gouging at its Finest. Took my car in on a Tuesday for a recall on the engine. Made the appointment the week before. The service manager said they'd most likely REPLACE the engine since that's what happens with 80% of the recalls. Said he'd call me the next morning (Wed) to give me an update. Never called. I called him that afternoon, with no callback. Called again twice on Thursday, no callback. Called again Friday and got a woman who said she'd have him call me. Talked to him at 2:30 (finally) and he promised he'd call back in an hour and a half with an update. He finally called around 6 pm and was a rude jerk. When I brought up the fact that he hadn't called me back for 3 days, "you're not my only customer" were his actual words. He finally sent an "estimate" that evening for work to go along with the engine recall: - Belts & Hoses $936.10( Includes parts + labor) - Transmission Fluid $599.95 - Fuel Injector Service $299.95 - Throttle Body Service $199.95 One belt and half a dozen hoses are normal for most cars. Trans fluid and filter at Jiffy Lube is $150. Injectors and throttle body should come with the engine. Trans fluid does not live in the engine and none should be lost in the swap. So if you've recalled it and are replacing the xxxx engine, why am I now expected to shell out an additional $2K for things like hoses WHICH SHOULD BE PART OF IT? They don't want to put the parts back because it will "contaminate" the engine. This isn't surgery and I'm not an idiot. Yesterday I got a multipoint inspection report telling me I need front brake pads for $600 and rear for another $600. Typically for front brake pad replacement, you can expect to pay between $115 and $300 per axle (which includes both front wheels) for parts and labor. This is DOUBLE. Three mechanics have told me what xx this is and how they're trying to gouge me. I'm contacting the Better Business Bureau next and the Consumer Reporter in LA. I REPEAT: NEVER GO HERE FOR ANY REASON. More

If you value good service, I would suggest the you find a different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been some things that have been done in the past with them to raise an eye braw or two but this time really cuts the cake. Just recently she took her car in for service and she brought it to the service department attention that she was having issues with one of her brake light bulbs burning out. They had replaced the bulb on a previous occasion. This time she was informed that they were unable to get the rear light assembly off because one of the bolts was striped. Of course, this would be odd that they would not be able to get the assembly off because they are mechanics, or at least they are allegedly to be, and one would question why they would be unable to get the assembly off. However, she was informed that the reason why the bulb kept blowing out was because she needed a “complete” rear light assembly. My only question would have been if they were unable to take the assembly off because of the strip bolt how would they have gotten the assembly off if they were going to replace the entire assembly. Concern number one! She was also told that they would have to order the part and that she would have to get that part of the service done later because they did not have time on that day to do anything as it pertained to the bulb or the light assembly. Very seldom does she ever put anything inside her trunk and upon doing so just recently, she noticed that the “center” light assembly was broken and part of it was completely shattered. The entire assembly was out of the housing and it was hanging down into the trunk. She has owned the vehicle since 2012 and here in 2025 she has only driven roughly just over 62,000 miles. Obviously, that means that she does not drive her car very often. Nevertheless, when we contacted Cardinaleway regarding the matter it took them nearly a week to get back to us after we made several attempts to contact them. They had the audacity to send a text message to inform us that they were not willing to except responsibility for the damage that was done BY THEM. There is no way that the damage could have been done by anyone else because Cardinaleway is the only service department that had done work on her vehicle. I don't know if the damage was done intentionally or if it was accidental. But I would tend to believe that it was intentional because of the fact that in order to access the center light assembly you actually had to stick your hand up into the housing. With that being said, the lack of professionalism, if nothing else, by Cardinale way is highly unacceptable and we will never do business with them again. More

If you value good service, I would suggest the you find a different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been different place to take your vehicle. My wife has diligently taken her car there for service ever since she has owned her vehicle and there have been some things that have been done in the past with them to raise an eye braw or two but this time really cuts the cake. Just recently she took her car in for service and she brought it to the service department attention that she was having issues with one of her brake light bulbs burning out. They had replaced the bulb on a previous occasion. This time she was informed that they were unable to get the rear light assembly off because one of the bolts was striped. Of course, this would be odd that they would not be able to get the assembly off because they are mechanics, or at least they are allegedly to be, and one would question why they would be unable to get the assembly off. However, she was informed that the reason why the bulb kept blowing out was because she needed a “complete” rear light assembly. My only question would have been if they were unable to take the assembly off because of the strip bolt how would they have gotten the assembly off if they were going to replace the entire assembly. Concern number one! She was also told that they would have to order the part and that she would have to get that part of the service done later because they did not have time on that day to do anything as it pertained to the bulb or the light assembly. Very seldom does she ever put anything inside her trunk and upon doing so just recently, she noticed that the “center” light assembly was broken and part of it was completely shattered. The entire assembly was out of the housing and it was hanging down into the trunk. She has owned the vehicle since 2012 and here in 2025 she has only driven roughly just over 62,000 miles. Obviously, that means that she does not drive her car very often. Nevertheless, when we contacted Cardinaleway regarding the matter it took them nearly a week to get back to us after we made several attempts to contact them. They had the audacity to send a text message to inform us that they were not willing to except responsibility for the damage that was done BY THEM. There is no way that the damage could have been done by anyone else because Cardinaleway is the only service department that had done work on her vehicle. I don't know if the damage was done intentionally or if it was accidental. But I would tend to believe that it was intentional because of the fact that in order to access the center light assembly you actually had to stick your hand up into the housing. With that being said, the lack of professionalism, if nothing else, by Cardinale way is highly unacceptable and we will never do business with them again. More

Overall unprofessional and subpar service. In the end got I the car I wanted but not without several headaches. I bought an Ioniq 5 from them last year. Lizette the sales rep was the first one In the end got I the car I wanted but not without several headaches. I bought an Ioniq 5 from them last year. Lizette the sales rep was the first one I interacted with to schedule the test drive. She was the only friendly and welcoming worker I interacted with. When it came to the negotiations, Miguel Lopez sales manager stepped in. He was blunt and cut throat. He tried to low ball me on my trade in and got very emotionally defensive when I counteroffered. He then tried to upsell me on the price of the Ioniq 5. Of course he wouldn't give me the listing price they had it on their website. He added on unnecessary things like nitrogen, door edge guards, etc. In the end I basically got market price for Ioniq 5 but unfortunately below market for my trade in. After negotiations they had me wait an hour to meet with their finance department. Mind you it was only me and one other customer in the whole building. While I was waiting, I see their management gathered up talking it up and vaping, very unprofessional. Then met Eddie Garcia from the finance department. He increasingly kept proposing more add ons to the car during signing the documents. Even after I rejected the add ons, he would insist later on to included them. Everyone here is clearly focused solely on selling product first with rather than professionalism and service. Weeks later I had to call their finance department since they never fully paid off the existing loan from my trade in. Whenever they did pick the phone they would give me the excuse "management left early were unable to look into that". I then called multiple times with many voice mails and no response. It is as if their finance department purposely was trying to dodge me. I gave up and ended up getting late fee charge from my lender because of their negligence. You would think also the cars they sell would be clean and ready for sale but nope. The ioniq 5 I bought had dirt and sand in the interior and exterior everywhere. They did a rush job taking it to a local auto detail shop. But upon arriving home, I noticed a buff mark on the hood which is a big no for matte paint and the clear coat was damaged. Lastly they never gave me my spare key, but at this point I am done dealing with them. Overall so many red flags throughout this experience, if I wasn't in a rush I would have went with another dealer. Stay away from this dealer, horrible experience. Your better off being patient and shopping at multiple dealers. More

Very unhappy with my experience with Cardinale Hyundai in El Monte Ca.. I told my salesperson that I wanted to see a Out the Door Price, that would include all cost. Also told her I didn't plan to pay for V El Monte Ca.. I told my salesperson that I wanted to see a Out the Door Price, that would include all cost. Also told her I didn't plan to pay for Very unhappy with my experience with Cardinale Hyundai in El Monte Ca.. I told my salesperson that I wanted to see a Out the Door Price, extra add dealer add ons. never got a printed out the door price that should of listed add ons. When looking at the car there was no sticker listing dealer add ons. So I proceed to the FI office When I got to signing the last document it was a list of dealer add ons . Things like lo jack (even though the on Blue link online service has a similar service included) , a tire warranty ( even though pirrelli tires come with a their own warranty). A list of other things I would not of wanted. I think it is a very underhanded way of doing business especially not have the add ons discussed and given the options to getting them. More

One of the employees was telling me that it was a bad idea to get the used car I was buying from this place, and I wish I'd listened to them. I took the car to a mechanic a week after buying it, and with idea to get the used car I was buying from this place, and I wish I'd listened to them. I took the car to a mechanic a week after buying it, and within 20 minutes, the mechanic told me there was a problem with the brakes that would cost me $3,600. The way i see it, these people either knowingly sold me a car in need of serious repairs without disclosing that information beforehand, or they didn't inspect the car close enough to find the blaring issue before selling. Either way, they won't be seeing me again. The important lesson to take away from this: if you get a used car in California, take it to a mechanic right away. There's a two day grace period after buying where you can return the vehicle no questions asked, so if there's something wrong with it, you're not stuck with the debt like i am. I'm about to be a full time college student, i did NOT need this. More

I had a wonderful experience at this dealership and Alex Gonzalez went above and beyond including his team mates. I love my Hyundai Santa Fe! Thank you greatly Hyundai El Monte! Gonzalez went above and beyond including his team mates. I love my Hyundai Santa Fe! Thank you greatly Hyundai El Monte! More

I leased a car from them and they are really slippery. They said they had traded the car I was looking at online the day before to another dealership and then upsold me the next model up. They made it see They said they had traded the car I was looking at online the day before to another dealership and then upsold me the next model up. They made it seem like they would honor the deal that was online but kept trying to get more an more money out of me. They agreed to give me more for my trade in car and 3 hours later when I finally got into financing they had it at their original offering price. But at that point I had been there for 4 and a half hours and they had already had ran my credit and I would have paid any amount of money to just leave that dealership and hopefully never have to go back. Do yourself a huge favor and go anywhere else... don't get me wrong, the car is great and I am happy with it, but I wish so badly I would have just left when I had the chance. More

Do not buy here! !!! I bought a Hyundai Ionic 5 here on Christmas Eve. We got there early in the day and it took close to 5 hours to finish all the paperwork and stu !!! I bought a Hyundai Ionic 5 here on Christmas Eve. We got there early in the day and it took close to 5 hours to finish all the paperwork and stuff. They waited until everything was signed and done before they took the car to get it washed. The guy was gone for 45 minutes and came back with the same dirty car. Turns out it took so long for them to do the paperwork that the carwash was closed, they closed early for the holiday. So what did the salesperson do when he saw the carwash was closed? Him and the guy he took to get the car washed went and got ice cream. When they came back, not only was the car still dirty, but they spilled chocolate from their ice cream on the passenger seat. They then tried to clean the car with a rag and some water, they basically just smeared the dirt around, the windows were a mess. They then tried to clean up the ice cream and just left stuff there too. When I spoke to the sales manager, Miguel, he told me he would make it right and he would call me after Xmas to tell me what they would do, we talked about them possibly just chipping in for a detail but he wasn't sure how much they would chip in. Plus there was a small chip on the paint, so he promised me he would send me a touch up paint pen. After he never called me, I called him to remind him of all this. When I talked to him after the holiday he said I could bring the car back and take it to their carwash for free. He knew I lived over an hour away so that was a no go. It has been over 4 months now, we have spoke over 10 times, each time he promises me to send me the touch up paint. To this day he has never sent it. If his word on a $10 touch up pen is worthless, what do you think his word is worth on anything else he would promise if you were buying a car here? By the way the car is great, but I will never go to this dealership again. More

Do yourself a favor and look elsewhere. There are plenty of other Hyundai dealers in the Southern California area where your money is better well spent. I came here to check out a specific There are plenty of other Hyundai dealers in the Southern California area where your money is better well spent. I came here to check out a specific SUV that was listed on their website. Our sales guy Manny was the only good experience at this whole place. I immediately noticed that the car had over 1,000 miles more than what was listed, in addition to being listed at almost $2k higher than what they had on their website. The car was also incredibly dirty inside. When we later started talking numbers, the most rude manager I've ever dealt with at a Hyundai dealer named Miguel (I found this out later since no introduction was made when he came over) told me that he would give me $75 off the price of the car for the discrepancy in mileage and that's the lowest they would go. He claimed a 10 cent per mile discount. Anyone with a third grade education can see that the numbers don't add up. I inquired about a trade in for my vehicle. They told me they wouldn't give me more than $6,500 because they would just sell it to an auction. Mind you, it's a 2017 w/less than 45,000 miles. A quick google search shows similar cars being sold for $14k+ at other dealers. Please take your money to any other Hyundai dealership. I guarantee you will be treated better than you would be here. More