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CardinaleWay Acura Las Vegas - Service Center

Las Vegas, NV

4.8
37 Reviews

37 Reviews of CardinaleWay Acura Las Vegas - Service Center

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January 21, 2023

Very deceitful practice. Someone from the service department contacted me to offer a $59 oil change so I agrees and made an appointment. I asked my son to tale the car there. More

by Jo2arago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Sir or Madam, we understand your frustration but want to clarify the extent we went so that this misunderstanding was resolved. Your son, who was pleasant to work with, never mentioned the coupon and when you called us back about this, we offered you the difference in cost for your next service. When you did not accept that, we offered again to give you a free service which you also declined. So, with that said, we hope you understand that while there were no notes about applying service coupons or discounts, your son never mentioned anything in regard to that, which is why the service was the full amount. Our employees did their part to make up for this when you called back, and it was your choice to dismiss our attempt to make up for any misunderstanding. Regardless, we hope you and your son take care and drive safely to wherever you may get your car serviced in the future.

December 09, 2022

Bought car in 2016 I worked with a salesman and I've been coming here every since and service is great. More

by jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kloeckner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad
December 02, 2022

Customer service is fantastic. Freddie is fantastic at assisting me shen I bring my car in for oil changes etc!! More

by Klk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Freddy Flores
November 04, 2022

I always come here . They are very friendly. I feel safe to leave my car here. Thank you . More

by Tracy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Flores
October 25, 2022

The Customer Service at the Parts Department is excellent they were very helpful! Yes Yes! More

by joani9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Entire Parts Department
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 08, 2022

Best dealership in Las Vegas that cares for their customers time and vehicles. Customer events are held, great staff + waiting area and always someone friendly to speak with if I have a question. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Kloeckner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Freddy Flores
Apr 12, 2023 -

CardinaleWay Acura Las Vegas responded

Thanks for this review! We appreciate you being a loyal customer and also attending our events! We hold them as a way to show appreciation for the community by doing something fun that people can enjoy themselves ata. Have a great weekend and drive safe on the slippery roads.

September 08, 2020

Awesome experienced with acura. I tried to lease new acura RDX. it was great deal with my first acura RDX. Good quality about customer service. I recommend phillip to take care your business. More

by Hyunhee Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Brandon
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