Oliver C. Joseph Buick GMC - Service Center

In the past, this dealership had A1 service with fixing my vehicle. This time around is horrible. My truck has been sitting nearly a month and they can’t get me a loaner vehicle to get back and forth to wo my vehicle. This time around is horrible. My truck has been sitting nearly a month and they can’t get me a loaner vehicle to get back and forth to work. One lady lies about why they can’t give me one…….another guy makes up another story. I’ve spent thousands of dollars with this place and all of a sudden, the service has went up in smoke. The manager kept saying to me “If I have one I would give you one.” It’s been a WHOlE month and not one loaner vehicle is available. Unbelievable!!!! More

2021 I had a bad experience with their service, and again August of this year. August of this year. More

BAIT and SWITCH! ! Have been going to Wagner for more than 30 years, the dealer was sold to Cardinal. Been going to Cardinal for quite some time. New turn over of s ! Have been going to Wagner for more than 30 years, the dealer was sold to Cardinal. Been going to Cardinal for quite some time. New turn over of service people. Simply horrible. Went there today for oil change. Had a set price for oil change. Service doubled the price of what oil change was supposed to cost. Also very rude. Not the GREAT SERVICE that used to be!! Going some where else!! More

PissPoor Communication Skills.I called and spoke to PissPoor Communication Skills. I called and spoke to Tiffany in the Service Dept. to schedule an oil change. I explained very clearly and plainly tha PissPoor Communication Skills. I called and spoke to Tiffany in the Service Dept. to schedule an oil change. I explained very clearly and plainly that I do not live any where near the dealership and could NOT just drop off my car. I will have to wait for it to be serviced. Tiffany stated that would not be a problem and we selected an appointment for 11:00am from what she had available. I drive all the way over there only to discover that there are a dozen vehicles waiting outside the service bay for their appointments as well. I went inside and discovered that Tiffany knew full well that all the cars were scheduled ahead of me. Since I couldn't just drop my vehicle off, I could spend the entire afternoon inside the dealership until it was my turn. Tiffany never once mentioned how backed up the orders were in the service bays. I drove all that way for NOTHING. Had she just been honest with me about the wait times, I would have chosen a different day or an earlier time. She never mentioned that so I was unaware until the moment I pulled up to the service bay. This is total crap customer service but also a good indication of what this dealership think of its customers. My advice: don't trust what is said to you on the phone - ask every question you can think of first. Know before you go - or go elsewhere. Shaughn D. More