Cardinal Buick GMC

This past spring I bought a brand new GMC truck at Cardinal GMC, due to some issues that arose during the delivery of the vehicle the salesman, Matt Columbo, promised to give me a set of all weather f Cardinal GMC, due to some issues that arose during the delivery of the vehicle the salesman, Matt Columbo, promised to give me a set of all weather floor mats, I also pointed out that the key was missing from one of the fobs and I asked for the window sticker or a copy to keep with my records and he promised to take care of those items as well. To shorten a long story I made contact with Matt Columbo several times and he assured me that he had sent those items to me. Of course he couldn't come up with a tracking number, because he was blatantly lying. I called the dealership and asked for a manager to call me back and never got that call and I left a message on the website asking for the same and never was contacted. So it appears the dealership is as bad as the sales person. I would suggest steer clear of Cardinal Buick GMC and Matt Columbo. He'll work hard to sell you but once he does don't expect any service or for any promises to be kept. More

Dealerships are notorious for overcharging their service customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that de customers, but this place takes greed to a whole new extreme. I now know how their CEO can pocket $29 million per year. I was already aware that dealerships are more expensive, but none of the independent shops in my area are open on weekends. I took my truck there on a Saturday because it's my only vehicle and I didn't want to take off work. They did a combination repair & maintenance job on my truck. Prior to handing over my key, the desk clerk verified what I wanted done. He typed up and printed a 'technician hard card', which listed the repairs/maintenance items that we discussed. There was a dollar amount written at the bottom with no explanation of whether it was the total estimate for the job, labor cost only, parts cost only, or whatever. He didn't offer an explanation either. I assumed that it was the approximate total cost of the job, so, without asking any questions, I signed that paper in order to give them permission to start work. One hour after leaving, I received a call from the desk clerk. He convinced me to do a fuel injection service, and I thought that he said that it would add $760 to my total cost. That was the only thing that was added after I signed the hard card. They finished everything in three hours. The desk clerk handed me my final bill...$1000 (not $760) higher than the amount on the hard card. I discussed everything in detail that was done to my truck with the desk clerk and decided to look into the $1000 difference later. I paid the bill and left. Going by the job's length of time, I paid them more than $400/hr for labor. Based on my research, the high end of the average mechanic labor rate across the country is $169/hr. I left a complaint on their website about this. The service manager called the next day and explained their greedy business model. Their labor rate is $179/hr. Their charges are based on something called 'book time'. It's basically a universal publication that many shops use to figure out how much time that jobs are supposed to take. According to book time, my job is supposed to take 10.1 hours. It only took 3 in reality, but the dealership charged me for 8 hrs worth of labor. The service manager had the nerve to tell me that they were giving me a good deal by charging me for 5 extra hours' worth of labor because they should've charged the full 10.1. The service manager also said that they pay their techs per job...no hourly wages. So, no matter how long a job takes, the tech's pay remains the same. As a former independent contractor that worked for Dish network, I don't support that model for pay. I'm betting that the technicians finish jobs faster than book time says way more often than not, but they apparently don't use any discretion to adjust prices based on how long the jobs actually take. The service manager stated that the customers' number one complaint is their pricing structure. Hmm...I wonder why! He tried to placate me by saying that they gave me a good deal and that book time supposedly is beneficial for customers too. I still don't know where the extra $1000 came from between the hard card & the final bill. I've learned my lesson. I will not utilize this or any other dealership for service anymore. Their overcharging cost me more than my lost wages if I had taken a day off of work in order to take my truck to an independent shop. My local independent shop's manager said that they only charge $90/hr for labor. I'll gladly choose that over padding the pocket of GM's greedy CEO. More

Will NEVER do business with them again. So deceitful. They care nothing about customer satisfaction So deceitful. They care nothing about customer satisfaction More

I recently purchased a 2015 Chevy Traverse, and I dealt with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal st with Justin. He was very nice...but it was a horrible experience. When I first drove it, we drove around the block. The day I came to get the deal started, there were a lot of people either in finance or taking delivery of their vehicles. We were pushed to finance which the guy had no personality and wasn't personable. Anyone working in a car dealership know matter what department should be able to speak to customers and make it fun to get a new vehicle. He didn't explain anything, he was pushy. I walked out with the keys, without Justin knowing, he did not go over the trial OnStar, satellite radio, and never went over the extended warranty. They allowed me to drive off the lot with the tire sensor indicator on, due to 3 missing tire sensors, I believe they shouldn't have allowed me to do that. I was told there was not a safety hazard. Everything should be perfect when buying a new vehicle, another thing is that there is moisture in the headlight that they didn't do anything with. It was filthy, and Justin advised me that it was cleaned and detailed, which I don't believe that. There is a smudge on the drivers side, that they couldn't buff out. There are scratches and dings.. I ended up taking it on vacation to Branson, and noticed on the way there, that it was hesitating a lot when inclining. It seemed to get worse over the weekend. Was concerned that I wouldn't make it back. Called the dealership, which they told me to bring it in. I took it in, and was given a loaner. It took forever to get it diagnosed, and then once that happened, had to order parts and then actually start working on it. All that time, I had just bought it, and it was not in my possession and my car payment was due already. I bought it July 11th and they had it until August 5th. I attempted to contact someone to see if I could postpone my car payment, which was told to contact Ally. I advised them of what happened. I must say, I used to work at Weber Chevrolet in Columbia, this wouldn't have happened there. They have quality people there, that are honest with you and will do anything possible to make a customer happy with their car buying experience. The experiences that people have, are shared with friends, family and just people in general, and will know not to go to a certain dealership. Good experience equals happy customers, and more regular, faithful customers who decide to continue to buy. Its like a "family" to get to know your salesman, and be treated great. I will never go to Cardinal buick again, and won't recommend to others. The reviews should be looked at and close the company. More

I enquired about a 2005 Honda pilot that was in my price range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inven range. The day I was supposed to go look at it they texted me saying that they were going to wholesale the vehicle. And sent me a link to there inventory. That was all out of my price range. They keep asking me if I had a. Chance to view the inventory. I haven't been in touch since More

I would give them a zero if possible. Part of the service provided on the vehicle I drove and purchased was an alignment. Took the vehicle to mechanic within 30 days. Found the driver sid Part of the service provided on the vehicle I drove and purchased was an alignment. Took the vehicle to mechanic within 30 days. Found the driver side front tire had a bent rim. Notified them of the problem within 30 days of purchase and was told there was nothing they could do. More

DO NOT GO HERE FOR SERVICE! Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well tha Had my Cadillac CTS taken here for an oil change at first to which I was informed that I needed tires however the vehicle was fine to drive. Well that was incorrect after I had been driving the vehicle the differential exploded and I had the vehicle towed back to cardinal. To which I was informed that the differential damage was due to the tires which the service advisor told me earlier I was fine to drive on. After fighting and going back and forth with my advisor they finally replaced the diff under warranty and I purchased new tires from elsewhere. 2 months later now the differential has exploded again due to inexperienced technicians this dealership has employed and they are refusing to take any responsibility for it. The reason for the differential going this time is that there technicians did NOT TIGHTEN THE BOLTS properly on the vehicle. STAY AWAY FROM HERE!! More

I used there service department for 2 of my vehilces. After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I wa After spending thousands I went to pick up my trucks. I called the service manager and my service writer to make sure they would not be blocked. I was assured they would not, important since i was driving in from 4.5 hours away. I get there on Sunday as I told them and my truck is gone. Found out the truck had been stolen several months earlier. They treated me like crap when I asked for help. I came back to talk to the General Manager about this issue and he came to the show room floor and said :"get the Fuc_ out of here or I'll crack your head. He also tried to yank my paperwork from service from my hands. Im 68 and a senior, so I headed to the door to leave and another salesman, "bully and thug"came up from behind and assualted me. I told him to leave me alone or I would call the police. What kind of company does that to anyone, especially elderly. Im still trying to get my money back from having to pay to get it out of a tow yard and getting it fixed from the damage caused when it was stolen. The GM should be fired and if you hire salesman to act like xxxxx, you're the reason the dealership is run like a criminal element. Belleville and St. Clair County is a great location of close friends. When you read this please beware, its all true and it can happen to you if you use them for service and since the GM is in charge of sales, sales too. They have a very poor dealer rating and its all earned. More

Purchased a new Encore and right at 7k miles engine light came on. Part is back ordered. Has a very bad lag when stepping on the gas. Went back and talked to a sales person, Cody, he tried to up-sell me and came on. Part is back ordered. Has a very bad lag when stepping on the gas. Went back and talked to a sales person, Cody, he tried to up-sell me and was rude when I wasn't interested in adding another $150 to my monthly payment. I will never go there again and will share my experience. More

cardinal Buick! Matt! Arvid! Quan! Those were the three for me that helped bamboozle me Matt! Arvid! Quan! Those were the three for me that helped bamboozle me More