CarWise Gurnee

I purchased a car in February 2025 and had one of the worst dealership experiences I’ve ever encountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insuranc worst dealership experiences I’ve ever encountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty — and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything — especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled — until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account — at the end of May. This dealership’s behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience — look elsewhere. More

At Car Wise, they don’t pressure you, there is no rush, and best of all, everything they do on their end is straightforward. It was a magnificent car-buying experience. and best of all, everything they do on their end is straightforward. It was a magnificent car-buying experience. More

I tested several sports cars, but the most impressive was a black 2019 Jaguar. I fell in love—it’s incredibly comfortable and looks beautiful. And I got an enjoyable personal touch at the dealership. a black 2019 Jaguar. I fell in love—it’s incredibly comfortable and looks beautiful. And I got an enjoyable personal touch at the dealership. More

Following the test drive of the shiny Ford Expedition, I met with Amy, the financial consultant, just to confirm that my own bank offer is the best. But Amy exceeded expectations by securing a lower interes met with Amy, the financial consultant, just to confirm that my own bank offer is the best. But Amy exceeded expectations by securing a lower interest rate, resulting in a better purchase price than I anticipated. Highly recommend them. More

Everyone was friendly and helpful. Special thanks to Paul, the servicemen, for his careful handling maintenance of my recently bought Q7. Special thanks to Paul, the servicemen, for his careful handling maintenance of my recently bought Q7. More

Visited yesterday, tested nice-looking Murano. Got car loan approval within an hour. Positive experience. Got car loan approval within an hour. Positive experience. More

Because I worried about the high cost of servicing an Audi, I was targeted at first, I bought a Honda Odyssey. The dealership (was working with Amy) offered a more favorable loan rate than was suggested Audi, I was targeted at first, I bought a Honda Odyssey. The dealership (was working with Amy) offered a more favorable loan rate than was suggested by my bank and provided overall an excellent service. More

I wish to express my gratitude to Marco, my sales manager. He helped me during the purchase. Bought a Benz C300 last week. manager. He helped me during the purchase. Bought a Benz C300 last week. More

I am overjoyed! The trade-in of my Golf3 went perfectly, and to top it all off, I got my Honda in perfect condition. My personal thanks to William and Thomas, great The trade-in of my Golf3 went perfectly, and to top it all off, I got my Honda in perfect condition. My personal thanks to William and Thomas, great guys to deal with. More

Doug, my sales rep, was very friendly and helpful during my both visits, including one with my wife. She approved my choice of Q7 Audi and after that Amy, the financial consultant, expertly assisted us with my both visits, including one with my wife. She approved my choice of Q7 Audi and after that Amy, the financial consultant, expertly assisted us with the car loan. Everything went smoothly, the entire team provided outstanding service. More