CarWise Gurnee

Marco suggested a sporty GMC SUV for our upcoming winter adventures. With Amy’s help, trading in my old hatchback was fast, and now we are planning the final test-drive with my boyfriend to let him do a pro adventures. With Amy’s help, trading in my old hatchback was fast, and now we are planning the final test-drive with my boyfriend to let him do a professional look before the purchase. More

Michael was amazing; after 20 minutes check he clearly outlined the problem with my Murano, the necessary repairs, and the associated costs, and then got me back on the road in just over an hour. Excellen outlined the problem with my Murano, the necessary repairs, and the associated costs, and then got me back on the road in just over an hour. Excellent experience. More

Thomas walked me through every step of the trade-in process and made sure I got the answer about my car value to plan my down payment. Amy secured my loan approval quickly and at a reasonable rate. process and made sure I got the answer about my car value to plan my down payment. Amy secured my loan approval quickly and at a reasonable rate. More

Staff was friendly and patient, I did not bought any car yet, but they were ready to assist me with any issues I have and froze the price for me for a week for the BMW X5 I liked. Great experience. Will com yet, but they were ready to assist me with any issues I have and froze the price for me for a week for the BMW X5 I liked. Great experience. Will come back after comparing this SUV with the ones from the other dealerships around. More

Poor service and communication. I still don’t have my license plates after four months and now my check engine light came on after 4K miles driven. I can’t get state inspection do I still don’t have my license plates after four months and now my check engine light came on after 4K miles driven. I can’t get state inspection done until I replace the radiator blinds at $2K to fix the repair. Brake pads are terrible causing shaky steering while as I engage the brakes as well. Just very disappointing and dissatisfied with how this transaction has gone! More

Alex Grechanik – President, and Steve Podolny – CEO: We purchased a 2021 Toyota Sienna (Vin: TDYRKEC6MS032011) from CarWise Gurnee on Saturday, December 6. After taking the vehicle home, we disc CEO: We purchased a 2021 Toyota Sienna (Vin: TDYRKEC6MS032011) from CarWise Gurnee on Saturday, December 6. After taking the vehicle home, we discovered that the floor mats were missing, and this was never disclosed during the sales process. Since then, we have made multiple attempts to contact the dealership by phone, but we have not received any response. This lack of communication is disappointing and unprofessional. It is currently snow season in Illinois, and floor mats are essential for safely and properly using the vehicle. We are requesting that the dealership provide the standard floor mats that should have come with the car. This is a reasonable and expected part of the purchase, and we would like this matter resolved promptly. We purchased this vehicle in good faith, and we expect the same good faith from the dealership. We look forward to a timely response and a straightforward solution. More

Alex worked with me patiently as I explored cars, comparing them side-by-side and asking him dozens of questions. Amy made the loan approval easy and fast. I spent nearly 3 hours at the dealership a comparing them side-by-side and asking him dozens of questions. Amy made the loan approval easy and fast. I spent nearly 3 hours at the dealership and bought a nice white Sonata. More

Antoinette made buying my first car a breeze. Great friendly vibes from the whole dealership. Great friendly vibes from the whole dealership. More

William recommended a car that checked all my boxes, and while we tested it together, Amy got me approved for a loan with a great rate. I took time to think and he made all the paperwork for the Jeep Wran while we tested it together, Amy got me approved for a loan with a great rate. I took time to think and he made all the paperwork for the Jeep Wrangler purchase after my confirmation call. Great dealer, ready to recommend. More

Thomas made selling my used Ford Escape a breeze. Friendly, helpful, and I sold it for good money. Friendly, helpful, and I sold it for good money. More