CarWise Gurnee

This dealership is border to fraudalent. Once they take your money, car documents are lost and all management including title department are unavailable for 7 weeks. STAY AWAY FROM THEM. Once they take your money, car documents are lost and all management including title department are unavailable for 7 weeks. STAY AWAY FROM THEM. More

My childhood dream of owning a Mercedes is now a reality, thanks to Kristine, Thomas, and Amy who organised my car loan, test drive, white-papers, and ensured a smooth sales process. The complete team is fri thanks to Kristine, Thomas, and Amy who organised my car loan, test drive, white-papers, and ensured a smooth sales process. The complete team is friendly, patient, and knowledgeable, treated me like family, dismissed all my stress. More

This place is definitely worth recommending for emergency Jaguar repairs and other vehicle issues, like a scratching noise —the staff is very helpful. I want to thank Paul, who organized the entire diagnosti Jaguar repairs and other vehicle issues, like a scratching noise —the staff is very helpful. I want to thank Paul, who organized the entire diagnostics and repair process. More

At Car Wise, they don’t pressure you, there is no rush, and best of all, everything they do on their end is straightforward. It was a magnificent car-buying experience. and best of all, everything they do on their end is straightforward. It was a magnificent car-buying experience. More

I purchased a car in February 2025 and had one of the worst dealership experiences I’ve ever encountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insuranc worst dealership experiences I’ve ever encountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty — and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything — especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled — until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account — at the end of May. This dealership’s behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience — look elsewhere. More

I tested several sports cars, but the most impressive was a black 2019 Jaguar. I fell in love—it’s incredibly comfortable and looks beautiful. And I got an enjoyable personal touch at the dealership. a black 2019 Jaguar. I fell in love—it’s incredibly comfortable and looks beautiful. And I got an enjoyable personal touch at the dealership. More

Following the test drive of the shiny Ford Expedition, I met with Amy, the financial consultant, just to confirm that my own bank offer is the best. But Amy exceeded expectations by securing a lower interes met with Amy, the financial consultant, just to confirm that my own bank offer is the best. But Amy exceeded expectations by securing a lower interest rate, resulting in a better purchase price than I anticipated. Highly recommend them. More

Everyone was friendly and helpful. Special thanks to Paul, the servicemen, for his careful handling maintenance of my recently bought Q7. Special thanks to Paul, the servicemen, for his careful handling maintenance of my recently bought Q7. More

Visited yesterday, tested nice-looking Murano. Got car loan approval within an hour. Positive experience. Got car loan approval within an hour. Positive experience. More

Because I worried about the high cost of servicing an Audi, I was targeted at first, I bought a Honda Odyssey. The dealership (was working with Amy) offered a more favorable loan rate than was suggested Audi, I was targeted at first, I bought a Honda Odyssey. The dealership (was working with Amy) offered a more favorable loan rate than was suggested by my bank and provided overall an excellent service. More