CarVision of Trooper - Service Center

My experience I never bought a car from CarVision but I spoke with Lani and her customer service is AMAZING. Soon as I get my sh*t together I’m going to straight to I never bought a car from CarVision but I spoke with Lani and her customer service is AMAZING. Soon as I get my sh*t together I’m going to straight to Carvision and I’m seeing Lani! SHES THE BEST ?? More

Unhappy Purchased a used vehicle in June 2017. It has already been back 2x's for repairs check engine light on so in January service dept had my car for a wee Purchased a used vehicle in June 2017. It has already been back 2x's for repairs check engine light on so in January service dept had my car for a week to fix problem. Got car back drove it for less then 2 weeks check engine light back on again. Back to the dealership it goes for second time for over a week again. Got car back on February 8th and on February 14th check engine light back on for the third time. I have never purchased a vehicle that within 7 months that has caused so much stress More

Words could not describe the feeling Normally, when your car gets service done on it, it's time to panic. Especially when you don't know what the issue is, BUT when taking your vehicle to Normally, when your car gets service done on it, it's time to panic. Especially when you don't know what the issue is, BUT when taking your vehicle to car vision for service there is no need to panic because Mike will see you through and do all he can to help. Thanks Mike and crew you guys are AWESOME More

Great Service. The crew at CarVision have worked on a couple of my cars and they are always able to quickly and accurately diagnose and fix whatever issues the cars The crew at CarVision have worked on a couple of my cars and they are always able to quickly and accurately diagnose and fix whatever issues the cars had. Great service. More

Service Everyone was very friendly and willing to help. The service was excellent and fast. I will definitely be taking my car back in the future. Highly r Everyone was very friendly and willing to help. The service was excellent and fast. I will definitely be taking my car back in the future. Highly recommended :) More

Service experience I took my car in to Carvision for routine service, While they were checking my car they found a belt that was frayed. They quoted me a price and a tot I took my car in to Carvision for routine service, While they were checking my car they found a belt that was frayed. They quoted me a price and a total for the whole bill. I picked up my car after service hours. My car was ready at the time they said it would be and the price they quoted as well. More

Service dept. Needs to respect customer 's needs and follow up on promises made in writing by the dealer and also the service tech to have car repaired. Completely Needs to respect customer 's needs and follow up on promises made in writing by the dealer and also the service tech to have car repaired. Completely ignored several phone calls after promising to have someone come out resolve the problem. More

Not Happy!! Still waiting. Honest!!! But true!! Don't buy your car here unless you have lots of extra time on your hands. I have owned my luxury car less than a year, not only h Honest!!! But true!! Don't buy your car here unless you have lots of extra time on your hands. I have owned my luxury car less than a year, not only has it has a new radiator, new engine, new thermostat, new coolant line, and now it is overheating!! I have left reviews before and then retracted them after they attempted to correct the problem. But bottom line is you have to go back and forth with the front desk, management to get anything done. And then you worry whether the problem is truly corrected. The front desk has turned over so many times, and the lady I deal with unfortunately has no customer service and has communication barriers. I simply want the same problem that has went on from day one to be fixed. Its pretty simple. Being the fact that I live an hour away I have to take it in drop it off and "hope" they have a loaner. And really dont ask about the loaners... I mean if I am telling you now what my luxury car has endured imagine the loaner!!!!!! At this point my car is still overheating, I am waiting on a call from management and waiting on a loaner due to my job and living so far away just to get my car fixed!!! Im guessing due to the prior lack of communication and their willingness not to address this situation they will be putting a new motor in it again, replacing all the items due to the fact they will not communication properly with me. More

So far, I have only had to get a couple of minor things taken care of while my vehicle was under the 30 day warranty, but I found the service department to be extremely friendly, knowledgeable and very acc taken care of while my vehicle was under the 30 day warranty, but I found the service department to be extremely friendly, knowledgeable and very accommodating. They also fixed the issues in a very timely matter. I have never had a problem when dealing with CarVision, and have always walked away satisfied. As long as I am buying used cars, I will buy from CarVision.! Jimmy, the Service Writer, was very helpful and friendly. An overall awesome experience!! More