CarVision of Trooper

I purchased a vehicle from this dealer because I thought it to be a reputable business. The vehicle was purchased on 08/08/11. Three wks later when I brought it in so they could fix a window that i had a p it to be a reputable business. The vehicle was purchased on 08/08/11. Three wks later when I brought it in so they could fix a window that i had a problem with and remove a stain that they promised that they were gonna fix, while that work was getting done the starter went. They appeared to be accommodating at that time but they did have to keep it over nite and I had to find a ride home. It just so happened that my 30 day warranty was going to expire in two days. Now whats the kicker, two wks after that ordeal my car wouldn't start and come to find out it was the alternator that was bad which drained the battery. Both had to be replaced. Now here we go again, my car won't go into 4th gear which is drive and it had to be replaced. I called carvision and they said that it was nothing that they could do to help me. All they could do is work with me on a price to get the work done. A transmission job is around $2200, who has that type of money after paying $20,000 on a car. They are suppose to stand by the merchandise that they sell, thats why thier prices are non negotiable. But all I see is that they sell a bunch of crape cars and they do just enough to get you out the door and gage you. I would never recommend to dealership to anyone. The web site is all some and mirrors and when you get the cars its crape. My fiance brought a car from these people and that was five years ago and he is the one who recommended me there but the quality of vehicles that they now sell is below standards of what they use to have. And they staff aren't very good salesmen. But i did not buy the vehicle because of salesmanship but the old reputation that they had of selling good used quality cars. But they failed miserably. My mother in-law even bought a car from them but of coarse that was many years ago when they was at a different location. Once again car vision sucks. Do not buy from them. Good thing i was smart enough to buy an extended warranty from my credit union. That saved me a lil money. Once again beware of carvision. More

Wow, "Freedom of speech", my previous post was removed. Anyway, I really want to warn people not to go Carvision in Norristown. Onece you signed your papers, they will show their real faces. Good removed. Anyway, I really want to warn people not to go Carvision in Norristown. Onece you signed your papers, they will show their real faces. Good luck! More

this company made an offer on my car, I accepted their offer and then they backed out of the deal after i relied on their offer. I don't think that it was very honorable. They have a right to change thei offer and then they backed out of the deal after i relied on their offer. I don't think that it was very honorable. They have a right to change their mind, but I wouldn't do business with them and in my opinion I wouldn't recommend dealing with this company More

There is a reason the price is right. You will make up the difference and then some when you take it to a credible mechanic for all of the repairs. I should have known. Everything I have heard was warning the difference and then some when you take it to a credible mechanic for all of the repairs. I should have known. Everything I have heard was warning me to stay away. They should be out of business. I wish I could warn everyone to stay away. I am a mother and I was just trying to purchase an affordable, dependable car now I am more than 5 grand in the hole with repairs.. More

bought a Mitsubisi spyder $6600 I put 8000 miles and now the car has major engine problems. I attemped to call the general manager many times and was either put on hold for a long time or was put into h now the car has major engine problems. I attemped to call the general manager many times and was either put on hold for a long time or was put into his voice box and He would never return my calls. Its amazing when your there to buy a car the staff is very friendly but as soon as you have a problem with your car, you never get the time or day. More

First of all, I went to CarVision in order to help my son purchase a Jeep Grand Cherokee on June 10, 2010. The first person we met was Andrew Galbally, a young & technically competent salesman, who gave us purchase a Jeep Grand Cherokee on June 10, 2010. The first person we met was Andrew Galbally, a young & technically competent salesman, who gave us a tour of the lot. When we went inside, he introduced us to the sales manager, Travis Lindenmoyer, who gave us an overview of the entire operation. Our first impression was extremely positive. The salesroom was very spacious and clean. We could tell that teamwork was in evidence at this dealership & was a concept encouraged by Mr. Lindenmoyer. My son traded in an older model of Jeep for a newer one, & the finance manager, Mitch Koenig, made everything pull together. He balanced the interest of the customer with the rules & regulations of the dealership with finesse. We were impressed with his communications skills in dealing with the requirements of the financial institutions on the one hand & the needs of the customer on the other. Overall, I would give this dealership a superior rating, because the personnel bent over backwards to make this a positive experience for the customer & to attempt to accommodate his needs. More

Where do I begin? My recent purchase was my second and LAST at carvision. Very, very long story short, I traded two luxury vehicles in for one with the intention of saving money... but the nightmare that LAST at carvision. Very, very long story short, I traded two luxury vehicles in for one with the intention of saving money... but the nightmare that occurred after has cost me time, energy, and MONEY! I was sold a crappy MB C-Class, and when it was discovered to be unsafe they refused to even acknowledge there anything wrong. They say they stand by their vehicles 100% by offering a 30 day/1000 mile warranty with every car... After only a day of driving the car, I realized there was a grinding and scraping noise coming from the wheels. Now, I am not a mechanic nor do I assume to be, but this was not my first car and not my first C-Class... and I know when a noise is NOT normal. When I brought my car in for service, after a full day of "maintenance", it was returned with the paperwork stating that my powersteering fluid was topped off. Powersteering fluid? Come on! I took my car to MBenz dealership to be looked at. It was discovered that the brake rotors were well under spec, the brake pads were bad, and that there was 4 different brands of tires on the car. I then brought back the car back for service at carvision annd told them to specifically check the rotors and wheels... I even had a tech drive with me to verify the noise. He did, and he said he would take care of it personally. I picked up the car and it stated that the front tires were alittle "choppy" and were rotated. And the brakes were deemed "all good" All good huh? Now when anyone goes to Pep boys or some other servie center, they are always presented with paperwork with gauge measurements, and other information idicating (verifying) that work was ACTUALLY completed. But no, not at carvision, a simple printout with the words "ok", "fine", and "all good". At this point, frustrated does not sufficiently quantify how I was feeling. I spoke to the service manager and he referred me to the GM, Dennis to answer my questions. I spoke to the GM the next day... I had to call myself even though I had left a message for him to call me. The conversation began well, until I told him what I thought he needed to do to correct all the problems. New tires, new brakes... that's it. That's all it would have taken to make me happy and satisfied. However, this is not what he wanted to hear as he began to get defensive. Defensive because he is a "reasonable and reputable man". I obviously insulted him personally by questioning the vehicles he sells. He refused to accommodate any requests, treated my wife and me with complete indifference and incompetence, and defrauded us as consumers. He ended our phone call by hanging up on us... hanging up on US... really? Is this the sign of a mature, professional? Clearly not. Any further contact to him and the dealership was not returned or acknowledged. I have had the repairs done at my cost. There has also been a host of other problems that have cropped up with my car. I have since reported them to the BBB, and I have retained legal counsel to recoup my out of pocket costs to repair my car. So, if you are in the market for a great used car at a great price... DO NOT GO NEAR CAR VISION!!! They are the biggest fraud I have ever encountered. They will lie and lie until they sell a car... they are professional rip-off artists and they deserve any punishment the law provides for, and then some. No matter how good the deal looks or sounds, STAY AWAY! From what I have heard and seen from many others, this is not the first time it has happened at this "Stealership". More

I purchased a 2007 Toyota Camry from CarVision last summer and absolutely love it!! I have been bringing it to CarVision for my service needs which it hasn't needed much of besides a few oil changes a summer and absolutely love it!! I have been bringing it to CarVision for my service needs which it hasn't needed much of besides a few oil changes and tire rotations but it was my last visit which really let me know my car was in good hands. I was going on a road trip and figured I would get an oil change and have my car checked to make sure it was safe for the road. Olivia who is one of the employees in the service department was super friendly. She called the technician out from the shop so I could tell them what my concerns were for my trip. I wanted my brakes checked, tire pressure checked and fluids checked while I got my oil changed. I didn't have to be at work until noon so I figured I would wait around. BTW, not a bad place to hang out. Between the plasma tv, comfortable couches and a few computers hooked up to the internet for customer it was like being home. While I was waiting I met one of the service managers, Mike. He came to inform me they noticed the state inspection of my car was about to run out in a few days. He also asked me if I had checked to see if my Toyota had been recalled for the accelerator pedal. I had not so he called Toyota and found it was being recalled. Now I was getting nervous. My car is almost out of inspection, I haven't taken care of the recall and I am going on a road trip in a few days. To make a long story short, THANKS to CarVision and their service department everything was taken care of. Between Mike and Olivia they arranged a loaner vehicle for me, they did the inspection and made arrangements to get my car to and from Toyota to have the recall taken care of before I went away. THANKS CarVision!! More

I hate my credit, but I love my car. I purchased my 03 I hate my credit, but I love my car. I purchased my 03 Acura Tl, through Carvision, and am glad to do so. My credit was terrible, but I was in nee I hate my credit, but I love my car. I purchased my 03 Acura Tl, through Carvision, and am glad to do so. My credit was terrible, but I was in need of a car, and somehow, in some way the finance guys were able to get me an approval, on the car I wanted. I had a lot of problems with my previous car and my only concern was to make sure my new car was in mint condition. Marty the tech personally checked everything to make sure it was in working condition. The car was in a great condition, Marty joked that he would be the car, if i didn't. I will definately go to Carvision the next time I am ready to purchase a car. More

CAR VISION HAS GOOD QUALITY IN CARS...WITH LOW MILEAGE...EXCELLENT MONTHLY PAYMENTS AND A GREAT SERVICE DEPARTMENT....I HAVE HAD MY CAR FOR ALREADY 6 MTHS AND SO FAR SO GOOD...HAD NO PROBLEMS AND MILEAGE...EXCELLENT MONTHLY PAYMENTS AND A GREAT SERVICE DEPARTMENT....I HAVE HAD MY CAR FOR ALREADY 6 MTHS AND SO FAR SO GOOD...HAD NO PROBLEMS AND IF I DID I KNOW I CAN COUNT ON CARVISION FOR ANY SERVICE TO BE DONE!! I WILL DEFENDLY RECOMMEND CAR VISION TO EVERYONE!! More