CarVision of Trooper

Matter Resolved !!!!! Thank you I purchased a 2012 Mitsubishi Outlander GT from Car Vision of Norristown Pa , on 12/26/2014, there were a few negotiated issues with the vehicle whil I purchased a 2012 Mitsubishi Outlander GT from Car Vision of Norristown Pa , on 12/26/2014, there were a few negotiated issues with the vehicle while there and I was given a "We Owe You" sheet, and was told that matters will be resolved within 30 days. So on or around 1/10/2015 after confirming appointment I returned the vehicle to Car Vision; items to be repaired were, installation of 6 disc player (feature advertised as present in vehicle), alignment of headlights, "Check Engine Light", various dents repaired; the only matter resolved was the check engine light appeared to be resolved, and to be fair the service manager stated he would pay for the installation of the Disc player (ordered from Ebay) but upon further investigation the entire navigation system would have to be replaced with a system that was 6 disc compatible ( I have many other things to do so to pursue further was not worth it). The headlight situation was more troubling to me; one of the reasons I purchased the vehicle was for the Xenon lights. When I picked up the vehicle 1/17/2015 I was told the bulb was replaced in the headlight. While driving at night realized the light was still skewed, the following mornings I noticed moisture in the headlight, after having a friend take a look at the vehicle he pointed out the uneven hood, the improper mounting of the headlight in addition to the pulling to the right as the vehicle is driven that I had mentioned, and his conclusion was that the vehicle was involved in an accident and was out of alignment as a result. And the question of accidents is one I ask each time I purchase a vehicle , I was assured the vehicle had not been in an accident, by the salesman. I made initial contact with Brad Marks and Thomas Snader earlier this week, and have yet heard from them regarding a solution. Since the writing of this review I was contacted by Brad Marks, manager of the dealership, he arranged to have the vehicle picked up the following week,, leaving a loner vehicle. They worked on the vehicle for approximately 8 days, and kept me updated with their progress, on the 8th day the car was returned to me with all of the issues pretty much resolved, I truly appreciate the attention given to this matter and the quick response, I would like to thank them all for the great work. More

Satisfied I came in from Delaware to look at some used trucks because they had the best selection I could find at the best price. I was not disappointed. I en I came in from Delaware to look at some used trucks because they had the best selection I could find at the best price. I was not disappointed. I ended up purchasing a Ford Ranger. The service was friendly. They had trouble running my card but still let me walk out the door with the truck and promise that a check was on the way. More

Painless experience My wife and I were looking for a larger vehicle to accommodate our newest arriving family member. Car Vision had a great selection of used vehicles at My wife and I were looking for a larger vehicle to accommodate our newest arriving family member. Car Vision had a great selection of used vehicles at a good price. Service was friendly and NO HAGGLE. Highly Recommended. More

They went above and beyond I found a 2008 Ford F350 on the internet being sold by Car Vision. This was the vehicle I needed to pull my 5th wheel RV. As soon as I walked in the I found a 2008 Ford F350 on the internet being sold by Car Vision. This was the vehicle I needed to pull my 5th wheel RV. As soon as I walked in the door I was greeted by many salesmen who introduced me to Matt Reiser. I told Matt of the truck that I was interested in. At this time he apologized as the truck was at their acceptance facility as it was just purchased at the auction. I returned the next week and the truck was there but had not been gone over by their technicians. I took it for a test drive and found a few things that I thought needed addressing Matt agreed and said those and more would be addressed. The truck was used for work and I needed a little TLC. Mechanically the vehicle was sound and we came to an agreement. I did notice that the Receipt that I signed did say "as is where is". Matt said he would call when it was ready. As 4 weeks went by (I was in no hurry) Matt told me of body shop trips, part backorders and such. I have never dealt with Car Vision and I was letting my paranoid get to me. Matt called and said it was ready. So I went on the internet to give it one last look and found it listed for less that I agreed to. When I went to the dealer I mentioned it to Matt who said he would look into it. As I was sitting I looked out side and saw a truck similar to what I purchased but was in a lot nicer shape, Wait it was mine. As I walked around the truck and made a mental note of the money they spent to clean the truck up, I was surprised, by contact they didn't have to do a thing. Then they mentioned a check would be sent for the difference on the price (it arrived in 4 days). No high pressure, no bait and switch. Just a dealer that stands by his word. I hate buying cars however the next one I need I will look at Car Vision first. Thank you everyone. More

Very Nice People to deal with. Brian and Tom made the whole process, including notifying my insurance company, the financing, and the warranty, very painless. They do not waste you Brian and Tom made the whole process, including notifying my insurance company, the financing, and the warranty, very painless. They do not waste your time with the non-sense car dealers are infamous for. More