CarTopia

This was by far the worst car buying experience I have ever had, and I could NEVER have even dreamt up such a bad experience in my wildest imagination. I breathed a sigh of relief once we HAD the car beca ever had, and I could NEVER have even dreamt up such a bad experience in my wildest imagination. I breathed a sigh of relief once we HAD the car because I assumed it would be over. But NO. This is STILL a daily hassle and there is no end in sight. Here’s the quick summary if you do not want to read in detail the nightmare working with this dealership has been and continues to be: -They will add significant amount of money to the sale price in “fees” that are completely unique to this dealership (this is my fourth used car purchase at a dealership and I have never seen any charges like this) -handle EVERYTHING in writing. If they tell you anything in person or on the phone have them write it down and sign it. Adam, Eli, Sabrine, Mauricio and Jessica all directly and explicitly lied to us about the van, the purchase price, the fees, the delivery, the tags, EVERYTHING. -do NOT finance through them. Secure independent financing! If you finance through them you are relying on them to do paperwork for the license plate which they WILL NOT DO. Your temporary tag will expire and you will have an expensive van you can not drive! -they will stop doing anything for you the second they have your money, so get everything you could anticipate needing BEFORE money changes hands - check EVERY part of the car over. The air conditioner doesn’t blow out in the back at all. It makes noise so I thought it was fine. But it was oppressively hot and we had a child pass out. Turns out ALL THE DUCT WORK HAD BEEN REMOVED FROM THE CEILING -do NOT utilize their delivery service. Just go get the car. Now for the horrific details for those interested in reading the long version: If you like the price of the vehicle you are looking at, it’s because they will add about 10,000$ in fees beyond the price they promise you. When I asked what these fees were for they said they were government fees and they had no choice because of government regulations. When i asked for itemization of the fees only $250 of the thousandssss of dollars of fees actually had anything to do with the government. They will charge you a fee for purchasing, a fee for providing documentation, a fee for cleaning the van (even though it was already clean when they listed it at the list price), replacing the brakes (even though they ALREADY replaced the brakes BEFORE they listed it at the list price), certification (guaranteeing the car passed their inspection???? We pay you for you to guarantee you didn’t lie to us?? WHAT?) We ended up paying 10k over what the car was LISTED AS on the website and they acted like we were really getting a steal. We should have NEVER made this purchase. In fact we WEREN’T going to, as we had found one that was closer to us and the dealership wasn’t adding ridiculous fees and had better reviews. BUT, we were in a DESPERATE situation as our adopted son had a full blooded newborn sister enter foster care addicted to extensive amounts of drugs and we took emergency placement of her even though we did not have enough seats in our car. We had to buy a bigger van FAST so they would discharge her from the hospital to us and not put her in another foster home separated from her brother. The dealership knew this and they told us (in order to trick us into buying their van instead of the one we had found in Indiana) that they could guarantee delivery to our door the next day. At this point we were working with Adam specifically. So we forked out more money because Adam preyed on our desperation and we trusted him. My husband spent ALL day finalizing this purchase over the phone. Adam said if we got all the money to them by midnight they would put the van on a flatbed for us the next morning. So he spent all day and evening, skipped work, and jumped through every hoop they asked him to. The next morning we didn’t receive a phone call saying that our van was on the way so we called to check on it. They act More

Working with this dealership has been nothing short of a nightmare. Deciphering through all the lying has been the most exhausting process. Unfortunately, the issues are still not resolved and there’s reall nightmare. Deciphering through all the lying has been the most exhausting process. Unfortunately, the issues are still not resolved and there’s really not an end in sight. I’ll try to numerate some of the lies, but there’s really no way I could be comprehensive. - I asked Adam and Eli to disclose all issues with the van because we are foster parents and could not travel to see the vehicle in person. They both lied about the condition of the vehicle even when asked about specific concerns. Nobody disclosed that there was only one key, scratches all over the exterior of the vehicle, BLOOD in the interior of the vehicle, NO AIR CONDITIONING, and the headrests were missing. - Adam told me if I skipped work to finalize purchase by midnight, he would have the van on a delivery truck by the next morning. This was a lie. The van arrived days after promised and only after my wife and I BEGGING for a resolution, AND it arrived at THREE IN THE MORNING (we were given the delivery window of 11am - 1 pm the day before!) waking up everyone in our neighborhood. We couldn’t see all the issues in the vehicle and were trying to ask the delivery driver questions, but he did not speak English and he could not understand a word we were saying. - Eli told me that the extra 10k in fees were for non negotiable government fees. When I found out that they were not, in fact, government fees he told me they were for “certifying that the car passed their 170 point inspection”. Of course, when we received the car covered in scratches, missing most of the headrests, and having had ALL the duct work for the air conditioning REMOVED, none of those issues were covered by the 170 point inspection that they charged us thousands of dollars for, and the dealership will not honor their warranty. - Eli told me he would issue a 45 day temporary tag to account for us buying the van to take on a vacation in 26 days. When it arrived with a 30 day tag Jessica told me “45 day temporary tags are illegal.” - Sabrine told me that she had already sent out the paper work to apply for the tags. Turns out 3 weeks later when the tags were almost expired and we were days away from the vacation we bought the van for she had STILL not sent out the paper work at all. - Mauricio told me that he would increase the price he was offering for a delivery driver by 100$ an hour until they hired someone to deliver the vehicle since Adam and Eli had already lied to us and the van was already later than they both promised. When the delivery arrived, their invoice showed that Mauricio paid the exact delivery price I was originally quoted, even though he lied and told me that he had been raising the price hourly for days. - Jessica said she had never heard of us 3 weeks after the purchase and 3 weeks after we were told that the tags had been applied for. Apparently Jessica is the only one who can apply for tags and she had “never heard of me.” - Mauricio told me he would give me a letter stating that the tags have been applied for but they are ‘delayed’ so that we could still use the van but have proof that we were waiting for tags. He has yet to send that letter and keeps telling me he will do that “tomorrow”. If I could go back I would not have chosen to intertwine my life with this dealership. I hope my review saves some of you the trouble. I’m thankful the Better Business Bureau is getting involved to hopefully spare them from continuing to prey on people in desperate situations. More

Got an email at 8am that the car I was interested was still available. However, when they opened at 10am replying to my messages, they told me the car had already been sold. Disappointing communication a still available. However, when they opened at 10am replying to my messages, they told me the car had already been sold. Disappointing communication all around. More

Best dealership i have ever been to where that actually care about the customer and do everything possible to make sure u have the best experience Thank you Christian Colino for being very professional and care about the customer and do everything possible to make sure u have the best experience Thank you Christian Colino for being very professional and doing everything for me! More

Not truthful about car I purchased a car from this dealer and was told that it went through an inspection and was road worthy. I drove it from NJ to Ohio and brought it to I purchased a car from this dealer and was told that it went through an inspection and was road worthy. I drove it from NJ to Ohio and brought it to my mechanic the next day. He said I was lucky to be alive and that not only was there $5,000 worth of repairs, but some of the issues could have caused me to have an accident on my way back from NJ. It was not road worthy! When speaking to Mike, the owner, he totally ignored our calls for weeks and then said sorry, I can't do anything about that. My fear is that someone is going to get badly hurt driving a car off their lot that is in need of serious repairs. More