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CarSquad

Katy, TX

4.8
823 Reviews

23502 Katy Fwy

Katy, TX

77494

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823 Reviews of CarSquad

September 04, 2023

Could not have had better service thank you Robeet González appreciate everything you did for us. I understand why you have all the awards More

by Jayphillips2023
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Gonzalez, Regina (Gina) Mccrory
September 04, 2023

Randy did a great god helping me out with my new ram 1500. Very professional and responsive More

by Daltondietert48
Recommend Dealer
Yes
Employees Worked With
Randy Garrison
September 04, 2023

Francisco made the processes of buying a new car fast and easy. We highly recommend! More

by Adrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
September 04, 2023

everything was very fast without problems he helped me throughout the process good seller thank More

by Herrerajhon199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
September 03, 2023

Diane was a great pleasure to work with throughout our car buying process, from understanding our wants and needs and helping us to find the right vehicle. There was never no pressure or unnecessary call More

by J Lova
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shazeb (Shah) Kamal, Diane Barriere, David Delgado
September 03, 2023

Car Squad made my car purchase easy. My salesman ,Syed, and Jimmy in finance were knowledgeable and gave great advice. Leaving the dealership the guys were great. Thank you Car Squad! More

by Schristmastx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby, Kenneth, Kenieca Moore, Syed Rizvi, Ghaleb (Jimmy) Dahi
September 02, 2023

Bryce B represents Car Squad in Katy, Texas and was the seller of my new Toyota. I must say, his outstanding customer service, extreme helpfulness, and polite demeanor have left a lasting impression on me. More

by Rudolph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Battistone
September 02, 2023

Javier was amazing. Very kind and thoughtful. Great person to help navigate us through the process of buying a car. More

by Nyorkplayer
Recommend Dealer
Yes
Employees Worked With
Javier Guzman
September 02, 2023

Great service and friendly staff! Frank was very respectful and patient though the whole process, he helped me find a great first car at a good price! Would recommend to anybody looki More

by VictorJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
September 02, 2023

Dealer was fantastic the only issue we had was waiting 3-4 hours for a person from finance to finalize out purchase. Other than that nothing but positive things to say about Frank who helped us every step More

by Gisellesanchez00
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco (Frank) Lopez
Sep 05, 2023 -

CarSquad responded

Dear Gisellesanchez00, First and foremost, we value you as a customer and we appreciate your business. Thank you for taking the time to reach out and share your comments and feelings about your experience with our CarSquad team. Your valuable feedback is of utmost importance to us as we place great reliance on it for quality control. We are thrilled to hear that you enjoyed your experience with Frank and that he helped you every step of the way through your car purchase journey. That is what we love to hear! We hope you felt like part of the family during your visit. Thank you for your patience and understanding while you waited to complete your transaction. According to Auto Trader and Edmunds, the average amount of time it takes to purchase a car is six hours. CarSquad strives to have the fastest, easiest sales process in the business, but there are times when that process can be slowed down. As our business continues to grow, we look for new ways to upgrade our policies and procedures to better accommodate our customers. Your concerns are very important to us, and we would like to address them with you personally. A member of our Management Team will be reaching out to you to address any lingering questions or concerns you may have. If they are unable to reach you, please contact them, toll-free, at 1-833-756-3103 or, directly, at customerservice@carsquad.com. We are a used car dealership that feels less like, well, a used car dealership. Whether you are buying or selling your car, you are always in the driver’s seat and our goal is to provide you with an outstanding 5-Star experience. At CarSquad we pride ourselves on getting to know our customers and what works for them. Because we're not here to sell you any car. We're here to empower you to find your dream car. We look forward to speaking with you and addressing any questions or concerns you may have. Thank you for choosing CarSquad for your vehicle purchase. Respectfully, Your Customer Care Team Member - Sharon

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