CarSmart.net

I waited to post because you can never know when buying a used car sight unseen. I can’t thank Shawn, Zeke, Jon, Matt, and Trey at CarSmart enough for helping me find my dream car and talking me through the used car sight unseen. I can’t thank Shawn, Zeke, Jon, Matt, and Trey at CarSmart enough for helping me find my dream car and talking me through the whole remote process. They were amazing and went above and beyond to make sure I got the best deal. If you’re in the market for a new car, you have to check them out! They’re the best customer service I’ve ever received. More

The guys at CarSmart are awesome! I've now purchased 2 vehicles from them over the past year and have been treated like family on both deals, from the sales team to the detail guys, t I've now purchased 2 vehicles from them over the past year and have been treated like family on both deals, from the sales team to the detail guys, the whole crew is amazing! More

From the test drive to signing the paperwork Trey made the entire experience so pleasant. Will 100% recommend and do business with him again. Fabulous process so easy! the entire experience so pleasant. Will 100% recommend and do business with him again. Fabulous process so easy! More

We bought a BMW 430i convertible at Carsmart from Zeke and couldn’t be happier! We’ve had the car for two months and love it!! They were so kind at the dealership from Zeke to the manager, they were all s and couldn’t be happier! We’ve had the car for two months and love it!! They were so kind at the dealership from Zeke to the manager, they were all so great!! It was refreshing dealing with a dealership that didn’t feel slimy. We will always look to purchase future vehicles from Zeke and the team at Carsmart Hendersonville! More

Everyone at Carsmart was very helpful and kind. I plan on going back for future vehicle needs! I plan on going back for future vehicle needs! More

Everyone that works at CarSmart is kind and helpful as can be. I recommend them to everyone that’s looking to buy a car! can be. I recommend them to everyone that’s looking to buy a car! More

CarSmart. net in Tennessee (Trey Quick and Jonathan Durkee, specifically) both misled and outright lied to me about the pre-owned Audi A8 that I purchased from net in Tennessee (Trey Quick and Jonathan Durkee, specifically) both misled and outright lied to me about the pre-owned Audi A8 that I purchased from them. As I was trading my vehicle, they requested and I provided photos, videos as well as clear communications of the three imperfections of my vehicle which they would be unable to see if photos unless I specifically pointed them out. These were small issues, yet I knew any buyer would want to be made aware of them. Similarly, I specifically asked them for all issues, problems, shortcoming or “anything that I will have wanted to be told about.” Upon my inquiry “are there two key fobs”, I received the answer “yes.” After the long negotiating dance over several weeks, the car was purchased. Upon delivery, only one chip-enabled key fob was provided, and the small emergency key was missing from that. Also, the lesser issue of no manual in the glove box. It is not reasonable to think that these professionals were unaware of these issues. Their failure to communicate them to me was fraudulent. The quote for getting a replacement key fob and two replacement emergency keys (the small metal key that fits into the fob) was $935.80. They strung me along for ten days of “we’re doing everything we can, Mr Wilcox. Don’t you worry, we’ll take care of these issues.” But nothing happened. They blatantly lied during the discovery process, so why should I expect integrity now? They banked on the fact that I would eventually give up. This is not their first rodeo. If you consider buying from CarSmart.net in Tennessee, make sure to personally see the car firsthand. Do not trust them to be honest and forthright, just because you are. They will say whatever they need to sell. UPDATE: Shawn Bowers, another manager, called me after seeing this review and insisted I had never asked about the keys. Not accurate. Said he had all the recordings (but would not share those with me.) More telling is how that response underwrites how they had no intention to disclosing that the pricey keys/ fobs were missing. Never apologized for that. He asked me to text something to him and the number he provided bounced. He promised to call me back the next day with an update and then did not. I called him and, again, he promised a call the next day. Again, no call. All of this underwrites my original warnings to online buyers. This may not convince anyone to not buy from them - just know that unless you ask (or even if you do, as in my case) they will not volunteer the shortcomings. More

Unprofessional, will throw a fit if you do not purchase a vehicle. They signed me up for a bunch of healthcare and credit inquiries, which resulted in a bunch of spam calls and text, but the joke is on them vehicle. They signed me up for a bunch of healthcare and credit inquiries, which resulted in a bunch of spam calls and text, but the joke is on them, I gave CarSmart a burner number. More