CarShop - Cranberry Township

Wasted trip for service I had a good experience buying my BMW at Carsense, however very bad experience with service. I called saying that a light had come on saying that my I had a good experience buying my BMW at Carsense, however very bad experience with service. I called saying that a light had come on saying that my All Wheel drive needed to be serviced.. I called to schedule appointment for that purpose. Upon arrival I was told that they can not do that work. So why schedule the appointment and have me give up a morning to come out here? Ok, so at least they can do an inspection. After an hour and a half I was told it could not pass the inspection because the light was on saying that there is trouble with the all wheel drive! All in all a waste of a morning and I do not have that kind of time to waste. More

Great experience John was wonderful. So very helpful. He really took his time with us. Anyone can see he loves his job. Great experience and we love Carsense. Wi John was wonderful. So very helpful. He really took his time with us. Anyone can see he loves his job. Great experience and we love Carsense. Will tell all family and friends to see John. More

Big Corporation - High Prices Don't go here until you check around. Price was high. They say they don't haggle but that's because they set the price high & that's it. Make sure y Don't go here until you check around. Price was high. They say they don't haggle but that's because they set the price high & that's it. Make sure you check Kelkey Book & get a car fax. They use some other service not car fax & say it is better. Told them I needed a car fax. Had much more information than their report. Was in need of a vehicle and they had one that was almost what I wanted. Would not go back if I had more time. They just try to push their own extended warranty plan. The very inexperienced sales guy gave me several incorrect pieces of information. One was the date when the factory warranty would expire. He did not check. Acted like he knew it. He was wrong. Pushing their warranty. Also he left when he was talking to me because he wanted to talk to other customers. The sales mgr told me he was too busy to take care of my paperwork. So handed it off to someone else. It's your call. Pays to check around. More

Would recommend to friends and family Looking for a used car met with john Hansberry and found him very helpful and a lot of knowledge on the vehicles.. Will return soon to purchase a vehi Looking for a used car met with john Hansberry and found him very helpful and a lot of knowledge on the vehicles.. Will return soon to purchase a vehicle very nice and friendly gentlemen ... More

I AM ONE VERY HAPPY PERSON!!! This was my 1st experience going solo. My husband normally talked with the dealer on car purchases, but I am recently in the process of getting divorc This was my 1st experience going solo. My husband normally talked with the dealer on car purchases, but I am recently in the process of getting divorced and had to start making my own decisions. The staff at CarSense was AWESOME!!! They went above and beyond to help me. I ended up purchasing a 2013 Altima and I love the fact I made the decision on my own! Jesse McCain was so patient as I had him running all over the place when I asked to test drive different cars and I always came back to the Altima! My niece is also looking at a Jeep and Jesse had someone drive over an hour away to get 1 she wanted and bring it back to where we were. That my friends is GREAT CUSTOMER SERVICE in my book! We are the 6th & 7th people in our families to purchase from CarSense and I would most definitly recommend anyone & everyone to purchase from CarSense. Go in, as for Jesse McClain and tell him I sent you~~ you won't regret it! More

I brought my 2008 Chevy Silverado in for an oil change .I was there I mentioned that the moldings on the passenger side doors was peeling off and could they fix this problem before they fall completely off. was there I mentioned that the moldings on the passenger side doors was peeling off and could they fix this problem before they fall completely off. After waiting for a while my vehicle was ready and the service desk informed me that the problems with the moldings was not covered under warranty. I don't under stand this policy ? When I purchased the truck I paid more than I would have for a base model but not all of the options are under warranty. I have never had this problem with any vehicle I have ever owned that was under a bumper to bumper warranty . These moldings are located between the 2 bumpers. You state that the tire pressures are all checked when you get an oil change and the fluids are all toped off. I purchased a synthetic oil change to the tune of $73.00 Before I arrived at Carsense that day my tire pressure information monitor came on and indicated that my left front tire was low . Knowing that I was stopping in for an oil change and that the tire pressure is part of that service I left it go . Well after the oil and paying the $73.00 bill I got 2 miles from dealership and my tire pressure indicator came on to inform me my tire was still low. No one ever checked the tire pressure in any of the 4 tires . Although I paid for that service and did not receive it ! NOT IMPRESSED SO FAR WITH SERVICE . The gentleman ay the desk and the cashier were very polite and a pleasure to deal with . the quality of service left much to be desired ! More

My wife and I had an AWESOME experience at CarSense, even with our already bored 3 year old son. Jamie understood our situation and put us in exactly what we wanted at the price we wanted. Jamie was confid with our already bored 3 year old son. Jamie understood our situation and put us in exactly what we wanted at the price we wanted. Jamie was confident that he would be able to satisfy our requests from the get go and did not try to pressure us into something we did not want. I would deffinately recommend checking them out and will use them in the future! Thanks Jamie and everyone else that helped us, and I am certain, will help us in the future! More

This was my first buying experience. My husband usually talks the deals with car purchases. I was completely comfortable working with the Car Sense staff. I felt the staff to be upfront with all of my qu talks the deals with car purchases. I was completely comfortable working with the Car Sense staff. I felt the staff to be upfront with all of my questions and inquiries. I test drove several vechiles making the sales associate run all around the lot. I could not make a decision and the sales team did not push me into making a "snap" decision. I have been back to the dealership for a key issue and was taken care of immediately. The waiting area for service if VERY comfortable. I have never been this happy with any purchase I have made. I was excited to tells others about my experience at Car Sense and encouraged family member to go there for their next auto purchase. More

spoke with Brandon three times during the day about purchasing a Buick Lacrosse. I spoke with him on the drive to Cranberry to let him know approximately when I would be arriving. I explained I had a purchasing a Buick Lacrosse. I spoke with him on the drive to Cranberry to let him know approximately when I would be arriving. I explained I had a 2.5 hour drive to see the car. Brandon contacted me three minutes before I arrived to say the car had been purchased . As a professional courtesy I expected Brandon to let the next customer know he had a potential buyer for the Lacrosse and he would contact them upon my decision. Brandon suggested placing a $500.00 deposit to hold the car. Since the initial contact was over the internet; giving credit card information to company I was not familiar with violated security recommendations. I am very disappointed in trusting CarSense and the customer service was the absolute worst. More

I had a great experience with CarSense in Cranberry,PA. Christian was my sales consultant. He asked great questions when determining what vehicle to recommend to me, instead of the usual "where do you wan Christian was my sales consultant. He asked great questions when determining what vehicle to recommend to me, instead of the usual "where do you want to be on your monthly payment". He was very professional and followed through on everything that he said he would do after the deal was complete. While working with Christian, I was also contacted by Ryan, the General Manager for the dealership. Ryan contacted me to inquire about my experience with Christian. Ryan spent an additional 15 minutes with me on the phone. In doing so, he answered every question that I had regardingthe vehicle I was considering for purchase. I have already recommended a friend to CarSense in Cranberry. I will definately purchase from them in the future. More