CarShop - Cranberry Township
Cranberry Township, PA
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Excellent service , Ryan who helped me was professional, nice and organized. The staff worked together to get my paperwork done as soon as they could. nice and organized. The staff worked together to get my paperwork done as soon as they could. More
I had a horrible experience with Carshop in Cranberry. I started a purchase on Monday 6-28-21 and sent emails for an update on Tuesday and Wednesday and I got a phone call Thursday 7-1-21 in the morning say started a purchase on Monday 6-28-21 and sent emails for an update on Tuesday and Wednesday and I got a phone call Thursday 7-1-21 in the morning saying that I had "5 min" to put money down on the car or I would lose it. I responded and said I've been emailing you for 2 days and his response was that he was on vacation on Wednesday and deserves a day off and I have "5 min" to make a decision or I LOSE THE BMW. Then the manager calls me today to rectify the issue and he was very very nice and explained what happened and I so kindly said I would remove my reviews online. I did go online and removed them but it takes 24 hours. I just got another call within 2 hours from the manager saying that their team monitors the reviews and they are still showing. Again, I do have a job and working so what if I wasn't able to remove it till 5pm today. I guess this is the "5 min" rule with them. Unbelievable!!!!!!! I am going to make sure everyone I know will know how I was treated. I did what they asked and it still wasn't good enough for them so now I'm leaving my review online. It's accurate and true and maybe this wouldn't happen if they had sensitivity training. More
I bought my Land rover from Car Sense Great customer service clean cars inside and out no scratches no dents no dents and no problems just a wonderful place to go . I would give them two thumbs up service clean cars inside and out no scratches no dents no dents and no problems just a wonderful place to go . I would give them two thumbs up More
Love my Kia Sportage!Great car buying experience with Love my Kia Sportage! Great car buying experience with Carsense and Nathan A! He was quick and able to accommodate my crazy schedule. Car is awes Love my Kia Sportage! Great car buying experience with Carsense and Nathan A! He was quick and able to accommodate my crazy schedule. Car is awesome as well! More
Car Sense Vs. Carvana My experience at CarSense was amazing! This is the third car I’ve bought at CarSense but this time I started at Carvana to try the car vending machine My experience at CarSense was amazing! This is the third car I’ve bought at CarSense but this time I started at Carvana to try the car vending machine gimmick (and it really is a gimmick) process. So, I decided I wanted a 2018 Honda Civic Type R without knowing all the ins and outs of that car. I took delivery of a car from Carvana and that process was fine and all, but I can say they didn’t give as much on my trade, and their warranty wasn’t near as comprehensive. I drove the Carvana 2018 for the week as they have a no hassle return policy, but yet so does CarSense once I realized I wanted a 2019 of the same car I found one on CarSense’s website and used their inquiry option on their web page to schedule a test drive. The car was in the Philadelphia area and would need to be transported to the Cranberry location for me to drive it. I got a call the next day from Andrew Ebel (a Car Sense sales associate) he informed me that there is a 195 dollar fee to transport the car (Carvana charges 300 BTW and they keep the money in the deal so you PAY the 300) where as if you buy the car from CasSense you get the 195 back. So let me say this if you are a millennial; and can’t speak to humans you will think the Carvana process is better but you will lose money at each stage of the game, Trust me it is totally worth it in this case for you to SPEAK TO A HUMAN!! So, the car was transported to the Cranberry location, I returned the 2018 to Carvana and received my traded vehicle back from them, that process was simple and worked like they said it would. I texted Andy and found out that even though I had scheduled to come in on Friday I could make it there a day earlier and he was totally accommodating to me just pretty much showing up whenever. A couple of things that are great about the CarSense process, the test drive you go on your own so you don’t’ have any sales “pressure” when you are checking out the car, and they tell you to take your time and drive the car! That is a HUGE plus from the normal process at a traditional car lot, normally you have to take the sales guy with you and he wants to talk to you the whole time, this way you can just drive and see if the car is what you like and need. There is ZERO pressure at CarSense you know the price of the car you are buying from the time you see it on the website till you purchase it. The only real options or choices you will be making about your purchase are the warranty options and hands down CarSense’s options are a BILLION times better than Carvana, trust me if you read the Carvana language it appears they are telling you what they won’t do where as at CarSense it feel and reads like they are looking to help you and make sure your car is safe and reliable. As the Type are is a Turbo car I opted for the 10 year mechanical warranty but they also have a 7 year coverage for all the cosmetic things that I decided to get as well due to very low profile tires on this car and Pittsburgh potholes possibly blowing up a rim. So the long and the short of it is at CarSense the car was a great value, they gave me more for my trade, the warranties are great (a guy that works for me bought a Ford Explorer with the turbo Eco boost engine and he has had 3 turbos fixed for no cost due to that, Trust me it’s worth it!!) The sales folks are great, Andy was top notch and I highly recommend going to him if you decide to go! And they also have a great return policy. CarSense beats Carvana hands down!! Don’t fall for the doing it all from an app millennial thing, trust me you WANT to talk to these folks you will get a MUCH better deal. More
Brytni is AWESOME! I must say that this entire process was awesome. Brytni was the best at everything we had to do. She made us feel great the entire time. She withou I must say that this entire process was awesome. Brytni was the best at everything we had to do. She made us feel great the entire time. She without a doubt would be and will be who I recommend to talk to if wanting to buy a car. This is the first time we have used Car Sense and let me tell you we will never go anywhere else!!!!! More
Great customer service!! Great experience!! They went above and beyond to fix an issue with my wheels. From ordering to scheduling the appointment to installation, they kept Great experience!! They went above and beyond to fix an issue with my wheels. From ordering to scheduling the appointment to installation, they kept in contact with me with updates. Matt, Randy, and John were very professional and I'm very satisfied. Will highly recommend their dealership and services. Greg L. More
Great Experience It’s was a very laid back, but professional. The process was perfect for me. Jamie let me take out several cars, before I found what I really wanted. It’s was a very laid back, but professional. The process was perfect for me. Jamie let me take out several cars, before I found what I really wanted. Love my Maxima, thank you again Jamie. More
Best Car Buying Experience Ever! I did most of work online, so going to the dealership was to finalize paperwork and pick up my new car. The people at CarSense Cranberry are wonderful I did most of work online, so going to the dealership was to finalize paperwork and pick up my new car. The people at CarSense Cranberry are wonderful and the dealership is inviting. I had my granddaughter with me and they even had a kids room where she played with other children while we went through the paperwork. More