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CarNova
Stafford, VA
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Anti family Listen I debated placing a review in here but my story needs to be read. I bought a car from this dealership (without getting it checked out, my mist Listen I debated placing a review in here but my story needs to be read. I bought a car from this dealership (without getting it checked out, my mistake for sure). They sold me on the vehicle and refused to give wiggle room on the vehicle as it was close to KBB value. Great I'm getting a good car at value, (or so we thought)! My first warning was an engine light two days later, 2nd warning get is that we couldn't pass the omissions test due to a missing part. Haha a missing part isn't the worse problem. A week later we got it checked out and there was a cracked in the transmission, and a seal broken behind the transmission. So there was a recorded, checked by two separate locations, repair cost around of $8000-9000. This is on top of my 7200 loan not counting cash I paid as a down payment to the dealership. Absolutely terrible, meanwhile my family had to deal with this while I was away. Pregnant wife and two toddlers trying to figure out what to do, wife called CARSTAR and got the real quick reply of as is. PLEASE LEARN FROM MY MISTAKE. 3 THINGS TO REMEMBER: 1. Carstar gives no f $!@S about you just the dollar, so get your vehicle checked out before purchase. 2. Don't post a review until you've had the vehicle a month at least, they offer you a gift card or cash for a 5 star review before you leave. You don't believe me look at every 5 star review on all sites haha, hustlers to the core. 3. Don't surrender so quick to the availability look around there are many dealerships that I want to do business with you. More
5 Star Dealer! I purchased a BMW 750Li from Car Star 3 weeks ago and I wanted to wait to see how my car preformed before I wrote a review, I actually had a little pr I purchased a BMW 750Li from Car Star 3 weeks ago and I wanted to wait to see how my car preformed before I wrote a review, I actually had a little problem with the drivers window and I took it back to Jeff at the dealer, he was extremely helpful, they fixed my window within an hour. The price for my cars was great, and the interest rate they got for me is very good. I definitely recommend this dealer. They got my business today and for sure in the future. Thank you Car Star team you are the best!! More
Didn't think it would happen but it did!!!!!! Just when I was about to give up and say forget it. I got that phone call saying you are APPROVED.... When ever one else had turn me down... They got Just when I was about to give up and say forget it. I got that phone call saying you are APPROVED.... When ever one else had turn me down... They got it done.... So I'm very happy..... More
I must say my experience was great. They worked with me on in house financing, Rashid and the whole Carstar Family was great. After only seeing me a couple of times they never forgot my name as I paid my c on in house financing, Rashid and the whole Carstar Family was great. After only seeing me a couple of times they never forgot my name as I paid my car off today in person. They are the best, I hope that you all have a Wonderful Father's Day! More
Had a great experience with these guys, been shopping around for a while and this place felt right. would def buy from them again. The car was in excellent condition, had no issues. The warranty they pro around for a while and this place felt right. would def buy from them again. The car was in excellent condition, had no issues. The warranty they provided was never needed. More