CarNova

CarNova sold us a piece of junk for $21,000. ..they claim free shipping yet charged us $1300 under their "processing fee"...made us pay to ship the car back at $1500...we are now out of $2800 and ..they claim free shipping yet charged us $1300 under their "processing fee"...made us pay to ship the car back at $1500...we are now out of $2800 and CarNova didn't spend a penny in this transaction....in fact, the junk is back up for sale currently on their website! Poor customer service, no return phone calls and lots of excuses why to keep your $$$! More

Great experience. From the 1st inquiry about the QX80. to the end with my purchase. Great communication, fast follow up and seamless financing. Everyone I spoke with From the 1st inquiry about the QX80. to the end with my purchase. Great communication, fast follow up and seamless financing. Everyone I spoke with was professional and eager to help. No hassle, no fidden anything. Cannot thank CarNova enough. More

I had a fantastic experience at CarNova in Stafford, VA. The salesperson, Abe, was incredibly helpful and made the process of buying a used car seamless. I was able to finance my purchase through their lend The salesperson, Abe, was incredibly helpful and made the process of buying a used car seamless. I was able to finance my purchase through their lenders, and the process was incredibly smooth. I am extremely satisfied with my purchase and would highly recommend CarNova to anyone in the market for a used car. The dealership truly exceeded my expectations and I would definitely give them 5 stars More

I had an outstanding experience at CarNova when purchasing a used truck for my landscaping business. The finance manager, Brian, was extremely well-spoken and clear about their rates. Even though I purchasing a used truck for my landscaping business. The finance manager, Brian, was extremely well-spoken and clear about their rates. Even though I had bad credit, they were able to offer me great financing options through their lenders. The sales team was also incredibly knowledgeable about their inventory and offered me a variety of options to choose from. They showed me 5 different trucks and helped me pick the perfect one for my business needs. I highly recommend CarNova to anyone in the market for a used vehicle. They exceeded my expectations and I would give them a 5-star rating. More

I saw one of their cars on Facebook marketplace, I had already bought from them 2 month ago and I'm loving my new Accord, this time we stopped by for my sister, she wanted a Mini Cooper so bad and CarNova already bought from them 2 month ago and I'm loving my new Accord, this time we stopped by for my sister, she wanted a Mini Cooper so bad and CarNova was the only one within our price range, we worked with Linet this time instead of Abe, and let me tell you she was amazing! More

I had an excellent experience at CarNova when I purchased a used Jeep. The salesperson, Linet, and her manager Bryan were extremely helpful throughout the process. I test drove 3 Jeeps and ended up buying th a used Jeep. The salesperson, Linet, and her manager Bryan were extremely helpful throughout the process. I test drove 3 Jeeps and ended up buying the white one. Even though I had a horrible credit score, they were able to find a bank that would work with me. They were never pushy and kept me informed every step of the way via text. More

I recently stopped by at CarNova when purchasing a used 2013 Dodge Charger. I went in with the intention of buying a Honda Civic Twin Turbo, but ended up falling in love with the Charger. The process was i 2013 Dodge Charger. I went in with the intention of buying a Honda Civic Twin Turbo, but ended up falling in love with the Charger. The process was incredibly fast and efficient. The sales man Abu was quick and efficient in processing my information, and my favorite part was test driving the car with him. He was knowledgeable and made the experience enjoyable. I would highly recommend CarNova to anyone in the market for a used vehicle. They exceeded my expectations and I would give them a 5-star rating More

Went to check on a mustang gt that I saw on their facebook page. By the time I got there it was Sold sadly, but they have over 7 other mustangs that they showed me. I test drove 2 and ended up buying facebook page. By the time I got there it was Sold sadly, but they have over 7 other mustangs that they showed me. I test drove 2 and ended up buying an older model mustang which saved me alot of money! highly recommend them their car selection is pretty solid. More

While the selection and test-drive process was more or less painless, the product sold was misrepresented at best and outright fraud at worst. The car will require a lot of bodywork to repair a thorough a less painless, the product sold was misrepresented at best and outright fraud at worst. The car will require a lot of bodywork to repair a thorough amount of rust and several parts will need to be replaced including a new gas tank. The car in question is a 2006 Subaru Baja Turbo. I was told when purchasing this car that the car "was clean and rust free". This is the part that I consider fraudulent as there is extensive subframe rust and a rusted out gas tank that visibly leaks when you try to fill it. This was not noticed in the test drive as the gas tank was about a quarter full and when you look at the car itself, there's no visual rust. That's because it's all internal to the car. The portions of the frame where you put your jack to lift the car when there's a flat tire have collapsed due to rust. How this car passed the VA safety inspection, I'm still trying to figure out. The AC also doesn't work, and the Turbo is non-responsive in a Turbo branded car. If I hadn't already signed a sales contract, I'd be returning this car right now. Now for the weird part. The financing is done at a "partner" dealership across the street called CarNova. Again, this part was fairly painless. Apply, choose from financing offer, drive off with car. However, it's a bit on the hinky side to have one dealership sell the car, then have another do the financing. Yes, I've contacted the dealership. The GM and Finance Manager refused to work with me. More

George was great he’s the best he worked with me every step of the way step of the way More