
All Salespeople
Sales Department
CarMax
Merriam, KS
286 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Latest Reviews
July 25, 2025
Update:🤯🤯🤯 They reached out and basically said they’re
not giving me my money back! They referred me to an higher up just to tell me the same thing! CARMAX = CROOKS!!!!
Applied for a vehicle and was “p
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by Tanisha
Employees Worked With
Anna | Analyst, Customer Relations
July 09, 2025
Purchased a car a year and half ago.
Need to now sell same car so went back to Carmax and found car has depreciated 11000. When sold I was told car holds its value due to it being top
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by Butler1012
Employees Worked With
Did not get name of appraiser
March 29, 2025
I purchased a vehicle from CarMax on Feb 20th and they
had it shipping out of MA within a day and by Feb 28th they killed the EV's 12V battery by failing to put it in transport mode and plugging it in. Th
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by JMilli
Employees Worked With
Carlos, John, Gregg