CarMax

This was the third vehicle my family has purchased from CarMax—fourth if you include my daughter’s purchase—so I was disappointed that there was no acknowledgment or appreciation of our loyalty. While t CarMax—fourth if you include my daughter’s purchase—so I was disappointed that there was no acknowledgment or appreciation of our loyalty. While the overall experience was consistent with prior visits, there were several issues that stood out. I did not appreciate being told I could only test drive two vehicles, as that felt unnecessarily restrictive and detracted from the buying process. Additionally, the vehicle we ultimately selected was not properly detailed at the time of delivery. The luggage rack bars had been installed incorrectly, which caused a persistent whistling noise that I had to research and fix myself. I was also concerned that there were no service records provided to indicate whether standard or recommended maintenance had been completed. As a result, I felt it necessary to change the oil and transmission fluid shortly after purchase. That said, the one saving grace in this experience was the sales representative I worked with, Antonio, along with another associate who assisted him—I believe her name was Star. Antonio was relatively new, but both of them were professional, helpful, and did their best to make the process as smooth as possible. They also made an effort to compensate me for the inordinate amount of time it took to complete the sale, which I appreciated—especially since my wife ultimately had to leave and drive home ahead of me. Taken together, however, these issues have left me disappointed and have negatively impacted my perception of the CarMax brand. At this point, I’m not certain I would choose to purchase another vehicle from CarMax. More

Everyone we worked with was amazing! If, by chance, something goes wrong with your vehicle, they will take care of you! Great customer service!! If, by chance, something goes wrong with your vehicle, they will take care of you! Great customer service!! More

Requested a car transfer to Kentwood dealership. The CarMax rep we talked on the phone with never set it up. We were able to set up the transfer with a different CarMax rep and we were told it would be CarMax rep we talked on the phone with never set it up. We were able to set up the transfer with a different CarMax rep and we were told it would be ready in 7 days . Yesterday was 2 weeks since our conversation and I have yet to hear that the car is ready for . More