CarMax

Helpful but didn’t contact me right away, with details about the car. Once I called they got to me right away. about the car. Once I called they got to me right away. More

Best experience ever purchasing a new vehicle with a trade-in. Joshua was absolutely wonderful. went above & beyond . He was so knowledgeable in all factors. He made me aware that the vehicle that I w trade-in. Joshua was absolutely wonderful. went above & beyond . He was so knowledgeable in all factors. He made me aware that the vehicle that I was trading in had a pending transfer which I was able to correct before driving over 400 miles.. More

Overall Experience My overall experience with this purchase has turned both me and my wife away from considering any future purchases with CarMax. ⸻ Vehicle Condition Issues Undisclosed Accid purchase has turned both me and my wife away from considering any future purchases with CarMax. ⸻ Vehicle Condition Issues Undisclosed Accident Damage We were informed that the vehicle had been in a “light accident” with the previous owner. However, upon inspection, it became clear that critical repairs under the rear frame had never been addressed. This was completely skipped over when the vehicle was provided to us. Cigarette Odor When the weather warms up, the truck reeks of cigarettes from the inside. This was never disclosed during the purchase process. Repainted Hood It is very clear that the hood has been repainted at a much lower quality compared to the factory-painted panels. Cleanliness Concerns The overall cleanliness of the vehicle suggested nothing more than a quick car wash. This was far below the level of detail and presentation expected when spending nearly ninety thousand dollars on a vehicle. Fuel Levels Both the diesel and DEF tanks were less than three-quarters full at delivery. ⸻ Transport & Delivery Process Transport from Colorado to Bakersfield The process of arranging transport from Colorado to Bakersfield was fairly straightforward, and I appreciated the system updates on the vehicle’s location. However, when I contacted the dealership for a timeline of when I would need to make the 200-mile round trip to pick up the vehicle, they could not provide one. At the same time, I was told over the phone that my transport fee would be forfeited if I didn’t arrive within a “defined” timeline—despite not being given one in the first place. ⸻ DMV Sticker Delay Initial Claim Once the vehicle arrived at the Bakersfield location, I was told that a DMV sticker was required, and that the vehicle would be placed on indefinite hold until it was received. I was advised to wait up to a month for this. Legal Review I reviewed California regulations and found this statement to be an outright lie. There is absolutely no legal or liability precedent in California requiring an out-of-state vehicle with over 7,500 miles to have this sticker. Suspected Motive I strongly suspect this fabricated delay was related to the poor-quality repaint on the hood, but I cannot confirm this. What I can confirm is that the same false explanation was repeated to me multiple times. ⸻ Summary of Issues • Undisclosed accident damage and incomplete repairs • Cigarette odor not disclosed • Poor-quality repaint on hood • Vehicle delivered with substandard cleanliness • Diesel and DEF tanks not full • Lack of clear communication on transport timeline • False claims regarding DMV requirements More

It was a great experience to deal with you. Service, help everything was awesome thank you for your kindness your help,respectfully manners,service,prices and getting the car I wanted. Service, help everything was awesome thank you for your kindness your help,respectfully manners,service,prices and getting the car I wanted. More

I had a great experience with this dealership, Isaac made everything really easy and helped me understand everything and was super nice! everything really easy and helped me understand everything and was super nice! More

Carmax dealership is very nice. My sales lady Keesh was wonderful. She was very very helpful. My sales lady Keesh was wonderful. She was very very helpful. More

Simple, was extremely accommodating with purchase and paperwork. The rep helping me was there any time with questions and concerns. paperwork. The rep helping me was there any time with questions and concerns. More

From the beginning of walking in the door, the sales rep was articulate and supportive. After a couple of test drives, I was sold on the vehicle I wanted. was articulate and supportive. After a couple of test drives, I was sold on the vehicle I wanted. More

Nice people. Helpless about EV's. Uninformed on what a "Fleet vehicle" means. Pitiful small offers on 2012 possible tradeins. Fleet vehicles have pre-set brain lo Helpless about EV's. Uninformed on what a "Fleet vehicle" means. Pitiful small offers on 2012 possible tradeins. Fleet vehicles have pre-set brain lobotomies. Mine still thinks that it is part of a fleet that is in Utah. Will not accept promised XM. For help, they tell you to go to NISSAN. Should have gone there in the first place. Misrepresented battery mileage. Quote was for 150 miles. Best at 100% charge lists 132 miles, but in usage is only about 100 miles. More

My sales rep made this dealership. I enjoyed the process with her and looking forward to purchasing another vehicle from Dawn. Dawn Gianettoni was amazing and knew what she was talkin I enjoyed the process with her and looking forward to purchasing another vehicle from Dawn. Dawn Gianettoni was amazing and knew what she was talking about and made me feel very comfortable. Sending family and friends to her ONLY! I had issue with my loan and if I didn’t have Dawn as a rep I probably would have left and went elsewhere. I had to return my car and repurchase it again. This was the bank’s fault. I was there for 3.5 hours trying to get this solved. Dawn made the process enjoyable and our conservations made time fly. Absolutely amazing employee. Car Max is blessed to have her as an employee. More