CarMax

Brought a car on oct 7th beautiful car is what I thought by 3rd day key stop working by the 14th day the car was infested with roaches so I got it towed back to the dealership and they apologized several ti by 3rd day key stop working by the 14th day the car was infested with roaches so I got it towed back to the dealership and they apologized several times but end up getting another car shipped from Tampa and I must say I am a happy camper now but still just wish I didn’t have to go through all that especially getting my credit having to have two hard pulls More

Friendly, professional, knowledgeable. Did expect more of a selection tho for what I was looking for but they were able to transport a vehicle from another location to their location for a Did expect more of a selection tho for what I was looking for but they were able to transport a vehicle from another location to their location for a $50 transport fee. I did purchase that vehicle. More

Preapproval was helpful, including trade in value. When I had a carmax car deliveded from Texas, I was sad to find that it wasn't all the car that I had hoped for. Not Carmax's fault. You really won't When I had a carmax car deliveded from Texas, I was sad to find that it wasn't all the car that I had hoped for. Not Carmax's fault. You really won't know if it's the car for you until you test drive it. Found something else that I ended up liking even better. Yes, it was a bit more expensive but in the end, Jamie was helpful and no pressure. I love my per car so thank you. More

Our pre-approval agent Diane was very helpful in explaining the process and making sure my husband felt included in the process since he was co-signing. Our sales report Maggs was awesome! She made explaining the process and making sure my husband felt included in the process since he was co-signing. Our sales report Maggs was awesome! She made sure we understood everything, made suggestions without pressure to purchase additional coverages. The process was seamless. We will be shopping here again for any future needs and will recommend to friends and family. More

No tuve buena experiencia con la compra, tuve q solucionar yo el problema entre el dealer y El banco para poder ejecutar la compra, tienen falta de comunicación y en todo momento quisieron ofrecerm solucionar yo el problema entre el dealer y El banco para poder ejecutar la compra, tienen falta de comunicación y en todo momento quisieron ofrecerme financiamiento con el dealer cuando yo no lo quería por alta tasa de interés More

I love Carmax mainly because you know the exact amount of the car plus tag, taxes, registration etc., up front. No games and for that reason I bought my new (to me) car there. The car was shipped from Texa the car plus tag, taxes, registration etc., up front. No games and for that reason I bought my new (to me) car there. The car was shipped from Texas to Florida. The bonus was it came with windows already beautifully tinted. Yay. The only downside was it only had one key and I needed several. Very very expensive to have keys made even though I bought the fobs on Ebay. The actual in store experience was a bit frustrating because I had filled out everything online (even the financing) and the computers in the store wouldn't take some of the documents and they to be entered twice more which took considerable time. The trade in went smoothly with no problems (also done online). The car I bought was detailed and filled with gas (another bonus). I was very happy with Carmax and my experience with the purchase I made. Julia Wassel helped me through the process in the store (Clearwater) and she was great to work with. Nice, friendly, funny yet professional. Always attentive. Very patient. She made the blips easy to navigate. Please give Julia a pat on the back for a job well done. She is definitely an asset to Carmax. BTW my new car is awesome! More

This is now the third vehicle I’ve purchased from this carmax location. Each time we were pleasantly surprised. Our salesman Rob W was very friendly and turned out to be quite the jokester we were praying carmax location. Each time we were pleasantly surprised. Our salesman Rob W was very friendly and turned out to be quite the jokester we were praying for! He definitely matched our playful energy and was super helpful. He got us in and out of there in no time! Thanks so much, Rob. We will come back and buy another one from you soon!! More

First time ever purchasing a vehicle from CarMax. Samuel Valla greeted us and we began the process of purchasing a vehicle we had picked out. The no haggle policy is fantastic! The best part of the e Samuel Valla greeted us and we began the process of purchasing a vehicle we had picked out. The no haggle policy is fantastic! The best part of the entire experience was the honesty of Samuel and the integrity of the entire operation at the Roosevelt boulevard Clearwater CarMax store. Everything without exception, went smoothly and without any issues and all questions and concerns were answered to our satisfaction. This is a completely different experience then going to a automobile dealership and haggling over price and options, etc. Smooth and easy. In conclusion, we ended up purchasing the vehicle we chose after just driving it for several days and Leslie and the staff took care of all the finalities including all legal paperwork and supplied us with a license plate and hard copy title. If we ever need another vehicle this is the place that we will come to purchase it. We couldn't have been treated any better and we appreciate that and most importantly we appreciate the honesty and integrity we experienced that carmax. More

They made the process really easy and hassle-free. Will definitely use again in the future and recommend to others! Will definitely use again in the future and recommend to others! More

Buying was too simple , and not stressful. ..But I thought the fact that the keyless Honda system only came w one FOB, So I couldn't leave a key for the gf... Now the only FOB I have won't sta ..But I thought the fact that the keyless Honda system only came w one FOB, So I couldn't leave a key for the gf... Now the only FOB I have won't start the 35k Ridgeline!! More