CarMax

Mike M. was our salesperson and was terrific! Although the office staff got the lienholder name wrong at first, it was corrected promptly. We were pleased w was our salesperson and was terrific! Although the office staff got the lienholder name wrong at first, it was corrected promptly. We were pleased with this car buying experience. It was easy and fast. More

Ernst was a great salesperson. He was very thorough reviewing all paperwork. Had an appointment, greeted right away. He was very thorough reviewing all paperwork. Had an appointment, greeted right away. More

My salesperson was amazing from start to finish. However 2 1/2 weeks in, I realized that the backseat wasn’t cleaned properly, all three seatbelts are severely stained and the console was not wiped However 2 1/2 weeks in, I realized that the backseat wasn’t cleaned properly, all three seatbelts are severely stained and the console was not wiped down. Additionally I have a mystery population of ants that I’m killing one at a time. Now I’ll have to pay for professional cleaning as I’m past my ten days. More

The stuff was great and the place was very clean and the cars were clean and great prices cars were clean and great prices More

Staff was amazing ! ! Stayed late to help me find the right fit. Super helpful and knowledgeable ! Stayed late to help me find the right fit. Super helpful and knowledgeable More

They don't stand by the cars they sell. They knowingly sold me a car with problems, then offered to buy it back a year later for $15,000 LESS than I paid. Shame on them! They knowingly sold me a car with problems, then offered to buy it back a year later for $15,000 LESS than I paid. Shame on them! More

Daniele, our sales agent, was amazing! It was effortless and pain free and a breeze. It was effortless and pain free and a breeze. More

The car buying process at Carmax is relatively straight forward and easy, no pressure, no haggling, and straight forward pricing. Unfortunately once you signed the paperwork you find out the process is so forward and easy, no pressure, no haggling, and straight forward pricing. Unfortunately once you signed the paperwork you find out the process is so easy because of the poor quality of the cars they sell. As soon as we pulled off the lot there was a multitude of problems that should have easily been caught during their supposed 150 point inspection, but were somehow missed. We purchased a 2020 Chrysler Pacifica, but were not afforded a test drive due to the car shipping from Texas. Upon driving it home, the first thing noticeable was how filthy the van was. Dirt all over the carpet, grease everywhere, my wife took a wet wipe to the steering wheel and it turned black! This was after we had to wait two days after the van was delivered so Carmax could "clean" it. The blind stop monitoring system was out of service per the message flashing on the dash, the front brakes were shot, the air conditioning barely worked, there was an issue with the front suspension, and a moldy smell blew through the vents when the air conditioning was turned on. In order to fix these issues I have had to bring the van in for service 5 times and they still haven't managed to fix it. I bought the van May 1, so in less than two months the van has been in the shop more often than it has been in my driveway. The latest service is what caused me to write this review as I've reached my wits end. The front suspension issue has not been resolved during the previous 4 visits, so after dropping the van off for the 5th time I was called a liar because Carmax claimed they could not replicate the issue. I called to escalate my issues to some sort of management but was instead passed around from person to person without a resolution. Their so-called Sales Manager Kat is extremely rude and condescending, calling my wife a liar over the phone and ignoring our issue. I would recommend they keep her away from customers. The suspension issue is a serious safety concern for my wife and I due to the van being our family hauler, unfortunately Carmax puts profit above the safety of a family. Id you are in the market for a used car, I cannot stress how important it is that you pass Carmax by. A vehicle purchase is a huge financial commitment, with the hope being that it lasts you 5+ years. Instead I'm stuck with a car that hasn't lasted me 5 days. More

Just want to inform potential buyers of automobiles at Carmax to insist on receiving a CarFax report. My wife purchased a Used 2015 Lexus RX350 at the Kennesaw GA location and when she asked for the CarFa Carmax to insist on receiving a CarFax report. My wife purchased a Used 2015 Lexus RX350 at the Kennesaw GA location and when she asked for the CarFax report she was given the run around. We were told it didn’t exist, there was no need to worry. In the end, shame on us for not insisting on getting it before signing. Since we have found that the car was stolen, in a serious accident and was suspected of rolling back the odometer. Until this experience we had very good luck with CarMax, but after this experience, we will not use them again. BTW, we traded in the car and bought a new one. Remember the old saying “Buyer Beware”, I hope this helps some considering using CarMax. More

I went there today and the salesman was not only arrogant but racist ......his attitude was horrible and i didn’t like my experience. I would not go there again or suggest anyone else to go their. but racist ......his attitude was horrible and i didn’t like my experience. I would not go there again or suggest anyone else to go their. More