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CarMax

East Haven, CT

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rated
10 Reviews

121 Frontage Road

East Haven, CT

06512

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Showing 10 reviews

February 08, 2024

Bought a Honda CRV and noticed a burning smell from the back tire. Took to my mechanic within a week of purchase to inspect the car and was told the caliber was stuck and needed to be replaced immediately More

by Lisa MacSorley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sanja Huskic Terry Grieco
August 03, 2023

did not buy vehicle. pricing wasn’t negotiable due to market conditions. Unfortunately, the vehicles are being over priced. More

by aix_guru
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
no salesperson contacted me.
December 03, 2021

This place shouldn’t get a single star, frankly. We purchased a vehicle from CarMax. Within less than 10,000 miles and five months of driving it, we've had to change the transmission fluid (it had not More

by ejlr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AC Castaneda
May 30, 2021

I paid $1400 to have a car that was sold to someone else. They kept my money and if I never called they would have never returned it. It took 16 days and AFTER I called they realized their mistake. The r More

by J
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
July 25, 2019

Good luck getting any communication Found a car on carmax and wanted to reserve and transfer to the East Haven, CT store. Had to call many times to actually reach someone on East Haven. More

by termite01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Many different salesmen
June 19, 2017

Very sad I had an appointment called 2 hours ahead to let them know I would be at least a half an hour late. So I arrived went to the desk to check in and told More

by Onidas316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
March 23, 2017

Dynamite Service and friendly professionlism. The young women that worked with us on selling our vehicle was very professional and friendly.She made the experience comfortable . She had a wonderfu More

by Chas Demar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Very nice friendly and intelligent young women. We actually had fun doing this.
November 21, 2013

Was offered $2500 for my trade-in, which was well below Blue Book and market value. Another dealership offered me over $5000, so I went with them instead. Carmax cars are over-priced and their trade-in a More

by googs81
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin
July 31, 2012

Our experience at Carmax was great. Bob was so helpful and patient with the deciding process of purchasing my Hyundai Tuscon. He was extremly informative ans honest in recommending th4e vehicles we test d More

by lenorez
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Yostos
July 09, 2011

We bought a SUV from Carmax and have had nothing but trouble with the vehicle. Without exaggerating this vehicle has been in the shop for one reason or another just about every three or four months. Th More

by Iambuyingacar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service