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CarMax

Laurel, MD

1.9
15 Reviews

8800 Freestate Drive

Laurel, MD

20723

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Showing 15 reviews

September 25, 2024

On 9/11/24 completed the finance app and request a transfer of a vehicle from the Laurel MD CarMax to the local CarMax in St. Louis. Paid $299 for the transfer, which was supposed to take less than a More

by FearlessFeedback
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Website
July 08, 2024

My overall experience was a 1 out of 10. I heard nothing but I'm sorry and excuses.I was paying for the vehicle outright. I was made to wait over an 1.5 hours and I had an appointment. They More

by eliza
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
i prefer not too as there were too many involved
June 12, 2024

I have been trying to reach Laurels business office for hours. Was told I would receive a callback… no call back ever happened… called back reach someone named Iesha and was hung up on!!! I will not be pur More

by Brittany jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Iesha
February 29, 2024

We had a great experience at Carmax of Laurel from start to finish, especially our salesman Stephen. He was not pushy, was able to answer all of our questions and was very patient with us! More

by kakacarroll
Recommend Dealer
Yes
Employees Worked With
Stephen
January 08, 2023

Great company overall, but DON'T buy a car from Mohammed (Muhammed?). I have purchased a car from CarMax in the past and had a fantastic experience with them. However this time my experience was very bad. M More

by Naomi
Recommend Dealer
No
Employees Worked With
Mohammed
February 24, 2022

Carmax of Laurel was amazing from start to finish, especially our salesman Stephen. He was not pushy, was able to answer all of my questions and I was able to get the SUV that I wanted for the monthly More

by rogers.knr9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
December 21, 2020

I went to this dealership before buying my car from another dealership in Clarksville after very poor customer service from sales person Alfred, i wanted to buy a car for my wife and we went together a More

by Waseem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alfred Sr Sales Person
January 13, 2019

WORST CAR DEALERSHIP EVER!!!!!!!!!! I bought an F-150 truck from them in 2015, the second day the alternator and battery died (that should have been a sign to return it, but by then I lo More

by smenderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
DEBBIE, service manager, Tony
July 02, 2018

Both associates I worked with were great! I didn't make any appointments and ended up looking at a few cars with Adele Williams-Sikes. She was so personable with absolutely no sales pressure w More

by Tim M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adele Williams-Sikes, Abraham (?)
December 18, 2015

This place is xxxx I have been through three vehicles in the last 30 days. Now, the newest one is in the shop!!!!! Guess what type of loaner they give me...one that smel More

by Janetsharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many
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