CarMax

From the moment I walked in I felt cared for. Like no other car buying experience I have had. Thank you! Like no other car buying experience I have had. Thank you! More

This is the second car I bought from CarMax. They make it very easy to reserve a test drive and view a variety of similar cars on the lot and at other CarMax locations. I like their no-pressure They make it very easy to reserve a test drive and view a variety of similar cars on the lot and at other CarMax locations. I like their no-pressure approach, and the pricing seems to be in line with the market value. Not having to haggle over the price makes the experience much simpler and less stressful. More

Upon arrival for our appointment, we noticed how clean and well organized the facility was. Every employee we met was friendly. The agent withoom we met was professional. We appreciated the lack of pressu and well organized the facility was. Every employee we met was friendly. The agent withoom we met was professional. We appreciated the lack of pressure ti make the sale. More

I appreciated the no pressure approach to purchasing with Carmax and with all the documented information that was shown about the car. Carmax and with all the documented information that was shown about the car. More

Everyone here at this location was super friendly! Easiest process of buying a car! I will definitely recommend CARMAX to everyone I know looking for a car l. Thank you CARMAX for the amazing experien Easiest process of buying a car! I will definitely recommend CARMAX to everyone I know looking for a car l. Thank you CARMAX for the amazing experience! More

THIS IS MY SECOND CAR FROM CARMAX. WE ENJOY THE HONESTY AND FRIENDLY PEOPLE EVERYONE TENDS TO YOUR NEEDS. WATER, COFFEE ETC. WE ENJOY THE HONESTY AND FRIENDLY PEOPLE EVERYONE TENDS TO YOUR NEEDS. WATER, COFFEE ETC. More

Honestly, I'm not impressed. The pros: I found a car I love, the cons: everything else. It felt like pulling teeth to get answers on anything. The sales team doesn't know anythin The pros: I found a car I love, the cons: everything else. It felt like pulling teeth to get answers on anything. The sales team doesn't know anything about the mechanics of the vehicles- when I asked about the tire tread (which looked low) I was told that "their mechanics do a 30 point test which this passed", I asked about the brakes, same answer- general upkeep, same answer. When I took the car to my own mechanic after purchasing it, they let me know it was a great car but the brakes needed replacing due to rust, likely from sitting on the lot without being looked at, that the tires had 1mm on the tread and needed replacement asap, and the vehicle hadn't had its 30k mile checkup. I do not buy vehicles willy nilly, but I feel completely taken advantage of in this process. Sure there's the "return this for any reason within 10 days" policy, but it's more complicated than that- I actually like the car, I just don't think it's acceptable to sell something (at pretty much the top price for what these sell for) and have me need to turn around and spend another 3.6k on it within a month. ESPECIALLY when I asked about these specific issues and assured it was fine. Shame on you. More

A great experience overall! Working with CarMax was such a positive experience for me, excellent care and customer service! Working with CarMax was such a positive experience for me, excellent care and customer service! More

Friendly, knowledgeable salesman, paperwork was straightforward and easy to complete. The car was in great shape when released to me. straightforward and easy to complete. The car was in great shape when released to me. More

Absolutely amazing! They worked really hard to get me into my car and the follow up service was perfect! They worked really hard to get me into my car and the follow up service was perfect! More