CarMax
Santa Rosa, CA
Filter Reviews by Keyword
By Type
Showing 49 reviews
Everyone was relaxed and friendly, ready to help when you needed or wanted it. No one followed me out to look at cars, no one pressured me about anything. I test drove it by myself. Unheard of! Best car you needed or wanted it. No one followed me out to look at cars, no one pressured me about anything. I test drove it by myself. Unheard of! Best car buying experience ever for me! More
Leah in Service did an exceptional job. Kept me informed throughout the process. Chelsea and Jessica did a great job as well, as did Linda and Marisol Kept me informed throughout the process. Chelsea and Jessica did a great job as well, as did Linda and Marisol More
Of course, purchasing the car was easy. Anything after the fact, is impossible. The car came with a crack in the windshield that the manager put a work order in for. It’s been impossible tr Anything after the fact, is impossible. The car came with a crack in the windshield that the manager put a work order in for. It’s been impossible trying to get in touch with someone to have it fixed. One service guy told me that the only time I could come in is Thursday between 8-9 am. That is not acceptable. I can’t contact anyone in the office because they never answer. I called corporate and they just referred me to the store. I’m getting the run around and it’s impossible to get this fixed. I live over an hour away and need to schedule an appointment to get this fixed. More
CarMax was highly recommended to me by a friend. Everything, every contact, communication at CarMax was superb. From the transfers of cars from one location to another, to the final purchase everyt Everything, every contact, communication at CarMax was superb. From the transfers of cars from one location to another, to the final purchase everything was seamless. All representatives were professional, considerate and helpful. The premises is spotlessly clean, the atmosphere inviting, and absolutely NO pressure to purchase. I HIGHLY recommend. And a bonus: Because of my very positive impression of the dealership, my grandson applied for a job. He wasn't hired as salesman, but they recognized his passion for cars and the skills he has and were willing to hire him for another position where he could grow and also be an asset to the company. More
Everyone we encountered was knowledgeable, friendly and helpful. The fact that one does not have to haggle over prices is relaxing, plus the fact that everything about each vehicle is disclosed from the ou helpful. The fact that one does not have to haggle over prices is relaxing, plus the fact that everything about each vehicle is disclosed from the outset. More
Because of personal recommendations and online research, I had high expectations for my dealings with CarMax. I'm happy to say that the reality of those dealings exceeded my expectations. The entire process I had high expectations for my dealings with CarMax. I'm happy to say that the reality of those dealings exceeded my expectations. The entire process was professional; the sales associate I dealt with was knowledgeable, friendly, polite; he answered all my questions and explained each step along the way. I have been recommending CarMax to friends and faimly ever since. More

