CarMax

It was an excellent experience. The Sahara team was very professional and guided us through the process. The Sahara team was very professional and guided us through the process. More

This was an excellent dealership to work with. The help we got from Phil and the business office figuring out our unique situation was amazing! The help we got from Phil and the business office figuring out our unique situation was amazing! More

Graduation Gift Bust Went to CarMax on West Sahara on Thursday to purchase a car for a graduation present for our son. We wanted it to present to him on Saturday, before Went to CarMax on West Sahara on Thursday to purchase a car for a graduation present for our son. We wanted it to present to him on Saturday, before graduation. On Friday, my husband went to CarMax with check in hand to complete the purchase. Papers were signed, keys given, and he drove away in the car. Saturday morning, my husband got a call from the salesman. Apparently, the salesman had incorrectly put the VIN of another car in the paperwork. The car that we had test driven and agreed to purchase was approximately $3000 more than the quoted price in the paperwork. CarMax asked us to return the car, and we could take possession of the car in the paperwork - one that we hadn’t seen or test driven. We felt that this was the error of the salesman, and CarMax should rectify the situation. We went over to the office and spoke to the manager, he said there was nothing they could do. We could look at the car that we had the paperwork for, but they would not correct their paperwork and allow us to keep the car that we wanted. We decided to return the car, and not do business with CarMax. Management of CarMax wanted my husband to sign a Return Agreement, but the reason CarMax stated for the Reason for Vehicle Return was “Does not like vehicle appearance.” This was not the case. The salesman had made a mistake, and CarMax was trying to get us to take responsibility for it. While waiting for paperwork, the original salesman came over to where we were waiting, and started trying to partly blame us for the situation. The General Manager kept saying, “I’m sorry”, but it was apparent through their actions that not only were they not sorry, but they were unwilling to take responsibility for their salesman’s mistake. It was out of line and extremely unprofessional for the salesman to come up to us and try to make us partly culpable in this situation. Unfortunately, today is graduation. We have no car, CarMax has our money, and they will not return our money to us until later this week. Graduation gift bust! More