CarMax

Sold me a Lemon and refused to make it right. The sales guy was very friendly but other then that it was a horrible experience. They sold me a car for $12k, I put $5k cash down and financed $7k. The sales guy was very friendly but other then that it was a horrible experience. They sold me a car for $12k, I put $5k cash down and financed $7k. Three months later the transmission went out and I could not drive the car. I had it towed back to Carmax and they refused to fix it, refused to buy it back for what I still owed or refund any money so I could get another car. They would only help me get out of this car and into another one if I put another $3,500 down. I am a single mom with four kids and now I'm stuck with a car I can't drive and still have to make payments on. I can't get to work, get my kids to school or anywhere else and Carmax refused to help me in anyway. They claim to stand behind their "high quality cars" which is a joke. They claim to provide excellent customer service but refused to help. The manager gave me a Customer Care phone number to call before he sent us on our way, which wasn't even the correct number. More

This is the WORST experience I have ever had with a company. I purchased a vehicle at the CarMax Burbank location 9/14/13 and today is 1/4/14....I still have no vehicle plates, registration, and my te company. I purchased a vehicle at the CarMax Burbank location 9/14/13 and today is 1/4/14....I still have no vehicle plates, registration, and my temporary vehicle registration is expired. Carmax has been giving me the run around the entire time blaming the DMV - but it was their negligence of not finishing paperwork that was the hold up. Customer Service and their Finance group has promised to resolve the issue since 12.19.13 - and it has yet to be done. It feels like they are holding me hostage and I have no recourse. I beg you - do not buy from them....save yourself the headache and time you will waste having to call and ask over and over why this has not been completed. Horrible. More