CarMax

Knowledgeable good experience and very friendly. I will recommend to sand my people to the dealer because I'm really confident that able to help and make satisfied .thank you. I will recommend to sand my people to the dealer because I'm really confident that able to help and make satisfied .thank you. More

Started great with the incredible selection of vehicles and their willingness to bring cars in from other branches. Hit a couple snags as no one contacted me until the day I was supposed to pick the car up and their willingness to bring cars in from other branches. Hit a couple snags as no one contacted me until the day I was supposed to pick the car up. I actually went to a different dealer first since I hadn’t heard from my salesperson. Before buying at the new dealership I decided to head over to CarMax to see if it was better in person. I was helped by Davit, and it was quick, smooth, professional and won me over for at least as long as he’s there. He turned a potentially horrible experience in to a “relatively” fun and efficient sale. LOVE the new car and to Davit and those wise enough to hire him…THANK YOU! More

I've purchased all my cars and my children's cars at CarMax. Love the way I can walk the lot without getting bothered. I always find what I'm looking for and the prices are great! This time around I CarMax. Love the way I can walk the lot without getting bothered. I always find what I'm looking for and the prices are great! This time around I purchased two vehicles. My salesperson was Lathe. He was such a great help, very communitive and excellent customer service. More

We had an excellent experience here. Galo was a professional and knowledgeable salesperson. This was the 3rd car we purchased from this dealership. I highly recommend Carmax in Burbank! Galo was a professional and knowledgeable salesperson. This was the 3rd car we purchased from this dealership. I highly recommend Carmax in Burbank! More

Excellent representation and customer service. The representative was thorough and helpful during our car search. The representative was thorough and helpful during our car search. More

My only complaint, which everyone ignores, is that I never got a 2024 Toyota Primus Prime Manual never got a 2024 Toyota Primus Prime Manual More

I appreciate how organized the dealership was. I loved being able to independently look at the cars before meeting with someone and the low pressure support the sales rep gave. The pick up process I loved being able to independently look at the cars before meeting with someone and the low pressure support the sales rep gave. The pick up process was also very clear and easy. More

I chose to use CarMax because of the poor experiences I had a traditional dealerships (sales pressure, hidden fees, off-putting tactics). I found a the car that I was looking for, it was transferred to had a traditional dealerships (sales pressure, hidden fees, off-putting tactics). I found a the car that I was looking for, it was transferred to the store in my town, and I bought a car that I love without any pressure or hidden fees. This would have been a 5 star review, but the transferring of the car to my local store, receiving the title, & being able to test drive and buy the car took almost 3 weeks, which was a little bit frustrating at the time. Great overall experience. I would highly recommend using them! More

From the time I walked in, I was greeted nicely and was put through the staff to n appraise my trade-in. The process was so easy. Then I found a car that's just right for me, and the trade-in and purchase put through the staff to n appraise my trade-in. The process was so easy. Then I found a car that's just right for me, and the trade-in and purchase transaction was easy and transparent. There is no haggle, no hassle, and no pressure. Pre-approval and financing were fast and easy as long as you brought all your documents with you. The staff is amazing, the facility is clean, and there is a waiting area with vending machines. I've sold and got our cars appraised at this CarMax in Burbank, and we've always had an amazing experience. Glad we have a CarMax in our city. More

The worst car buying experience I have ever had and I have purchased several dozen cars have purchased several dozen cars More