CarMax
Burbank, CA
Filter Reviews by Keyword
By Type
Showing 39 reviews
This CarMax was very well kept and efficient in their appearance and work flow. My staff member, Hrach, who worked with me from start to finish in helping me acquire my car was phenomenal. Top class serv appearance and work flow. My staff member, Hrach, who worked with me from start to finish in helping me acquire my car was phenomenal. Top class service and care, he was truly amazing. More
Dealership itself is ok. Engy on the other hand was amazing and ready to answer all questions we had about the vehicle we were looking at. She was able to guide me and set up Engy on the other hand was amazing and ready to answer all questions we had about the vehicle we were looking at. She was able to guide me and set up everything for a smooth transaction and amazing experience. More
Davit was very helpful and patient throughout this process. He guided me and was very kind- explaining everything, and was very understanding. Probably one of the best sales person I have ever encou process. He guided me and was very kind- explaining everything, and was very understanding. Probably one of the best sales person I have ever encountered. Thank you, Davit. More
I had a really good experience with CarMax. I had to swap cars within the 10 day period, and they made the process very easy. They went out of their way to accommodate me. I found everyone to b I had to swap cars within the 10 day period, and they made the process very easy. They went out of their way to accommodate me. I found everyone to be super friendly and attentive. More
1st salesperson--1 minute "test drive" up and down the outside street. Took car to mechanic--some problems. Your folks determined cracked frame. Totaled car. Had to restart. (Why didn't you catch tha outside street. Took car to mechanic--some problems. Your folks determined cracked frame. Totaled car. Had to restart. (Why didn't you catch that before you sold it to me). 2nd salesperson--"take car for 20 minute private test drive and bring it back". Took car to mechanic--some problems. Brought it to your folks to fix. Took THREE weeks!!!! (And we were told we were lucky to get it back so quick. Susu was excellent applying pressure on mechanics. You'd figure that after my first experience I'd go to the head of teh line. More
It was a good experience having most of the paperwork completed ahead on time. Total time including test drive and signing everything was about 45 minutes. completed ahead on time. Total time including test drive and signing everything was about 45 minutes. More

