CarMax

Amazing and incredibly helpful. Hrach was a very kind, patient and knowledgeable salesman and he made the process seamless. He knew all about the car and talked us through both the Hrach was a very kind, patient and knowledgeable salesman and he made the process seamless. He knew all about the car and talked us through both the trade in process and financing the new car, making the process overall an enjoyable one! More

Erika Suarez and Sophia Mark were incredibly helpful and provided amazing customer service in dealing with a very unique and trifling situation with a car I had bought from another Carmax location a few wee provided amazing customer service in dealing with a very unique and trifling situation with a car I had bought from another Carmax location a few weeks earlier. The car tuned out to have significant issues that previous Carmax personnel had led me to believe were fixed but clearly were not. Erika in particular helped figure out a solution, doing the right thing by the customer, and Sophia was incredibly helpful, patient and efficient in getting the transaction done. I can’t say enough about how pleased I was with their help and how great they treated a customer to resolve a problem that they had absolutely no hand in causing. I would recommend anyone to them if I were asked. More

Pleasant experience in contrast to buying from a regular car dealership. Also, the whole car purchase was so much faster: no sales person running back and forth to the manager. Most of the transactions were car dealership. Also, the whole car purchase was so much faster: no sales person running back and forth to the manager. Most of the transactions were handled at the sales person's desk, who was friendly and efficient More

This is the second time I have bought a car from this particular CarMax in Burbank. The salesperson, Engy, was so helpful and quickly understood my needs, which made the whole process so easy. She was ve particular CarMax in Burbank. The salesperson, Engy, was so helpful and quickly understood my needs, which made the whole process so easy. She was very well informed, extremely friendly and patient. Whenever a question came up that required a senior manager’s input, she immediately made that happen in a seamless manner. It was a pleasure to have her help me find the right car. The dealership itself is clean, well stocked and very well organized. More

I had a great experience at the dealership. Engy was extremely helpful, friendly, and professional throughout the process. She made me feel comfortable, answered my questions, and provided exce Engy was extremely helpful, friendly, and professional throughout the process. She made me feel comfortable, answered my questions, and provided excellent assistance. I truly appreciated her outstanding customer service and support. More

Very professional and knowledgeable about what needs to be done and steps to purchase a vehicle..2 thumbs up 👍 be done and steps to purchase a vehicle..2 thumbs up 👍 More

My service provider was attentive, accommodating, and courteous. All of my questions and concerns were handled efficiently. I was graciously attended to from beginning to end. It was a pleasant experienc courteous. All of my questions and concerns were handled efficiently. I was graciously attended to from beginning to end. It was a pleasant experience. More

While looking through the cars, we came upon one that really caught our eyes. A Volkswagen Jetta,. The mileage was not too high for the year of the car and the price was in our range. While going over th really caught our eyes. A Volkswagen Jetta,. The mileage was not too high for the year of the car and the price was in our range. While going over things with the rep, we were treated greatly, even the manager came over to introduce herself. After going over everything and getting the approval from my credit union, everything went smoothly and when all the paperwork was done, we left with our vehicle. Thank you. More

I had a great experience at CarMax. Sophia helped me navigate the paperwork and get me the car I wanted. Sophia helped me navigate the paperwork and get me the car I wanted. More

Most easy, seamless, and best car buying experience I have ever had with excellent service have ever had with excellent service More