CarMax South Broadway

HIGHLY RECOMMEND **BART** My experience with Bart started after I had got burned in Summit County by the Ford and Subaru dealerships. He stayed on the phone with me hearing abo My experience with Bart started after I had got burned in Summit County by the Ford and Subaru dealerships. He stayed on the phone with me hearing about my God-awful experiences with those two dealerships (the pressure/rudeness/etc.) for 2 hours! And this is at like 7-9 pm. He was so understanding, and made sure to tell me that he would not be pressuring me to buy a car. No matter the effort, he was going to make sure I felt comfortable that I was buying the right car for me. He helped me breakdown what things were important to me and was very knowledgeable about depreciation, and value. He came in on his day off to accommodate our schedules, and wouldn't leave till he knew everything was worked out with financing and service. The price was fair, but even if I could have gotten it for cheaper at any other dealership, it was worth it for me to go through him. He put my mind at ease, and is a genuine and honest person. It didn't stop there, after months had passed since I bought the car, I reached out to him for a lil' issue I was have with servicing, and he responded immediately on a Friday afternoon. I got 2 calls within 30 mins of my email (to him) from servicing to resolve the issue I was having. HIGHLY RECOMMEND **BART** More

Not recommended The Littleton Store's management inflexibility really soured my overall buying experience. Let me outline the scenario: I am purchasing a vehicle with The Littleton Store's management inflexibility really soured my overall buying experience. Let me outline the scenario: I am purchasing a vehicle without leather seats. I wanted to install charcoal leather, but the dealer insists on installing light gray, because the darker leather would "diminish the resale value". So...I would think that having LEATHER installed over cloth would increase the value regardless of the color AND, Charcoal is GRAY and will compliment the interior anyway. PLUS, I am planning to drive the car until the wheels fall off...but, this argument did not sway CarMax Management. There's no additional expense for the difference and the charcoal is readily available...so, I have to assume that it is sheer pig-headedness by the management. VERY disappointed that I have to get this install done ON MY OWN and at a greater cost. Thanks, CarMax for costing me time and money to resolve an issue that could have been EASILY resolved at the dealership. More