CarMax South Broadway

Very easy to shop here. I knew what I wanted and Darci Hedrick was helpful. Love my new car. I knew what I wanted and Darci Hedrick was helpful. Love my new car. More

It was clean, and everyone was very helpful. The online experience was convenient and informative. The online experience was convenient and informative. More

Somewhat disorganized. They try to keep you on their quick schedule. Maybe understaffed. 20 minutes test drive is not enough to decide, in my opinion, so I recommend the 24 They try to keep you on their quick schedule. Maybe understaffed. 20 minutes test drive is not enough to decide, in my opinion, so I recommend the 24-hour test drive. Sales people are all like 20-25 years old (not just at this location; I went to 3 locations); Max was very patient with me. The different Car Max locations don't really "talk" to each other easily. I got lots of phone calls asking stuff that they should be able to see with all my activity on the website and all of my visits. I think they do a pretty sloppy job of detailing the cars' interiors. In the end, I got what I needed, with several visits and a lot of patience. More

Arghh! went into limp mode couldn't clear title 30 days no money back yet! went into limp mode couldn't clear title 30 days no money back yet! More

My experience was seamless and didn’t waste my time and the process was thorough. the process was thorough. More

Asher did an outstanding job! ! It was quick and everything was explained to us very well!! ! It was quick and everything was explained to us very well!! More

Hard transaction, but not because of the dealer. I had a weird title issue on my trade, and they went over and above to help me sort it out. Kudos to Katerina and Luis for helping get it done! I had a weird title issue on my trade, and they went over and above to help me sort it out. Kudos to Katerina and Luis for helping get it done! More

We had a great experience with Michael when we bought the Subaru Outback we'd had shipped in from Texas (for free). The car arrived in great shape. It took about four hours to complete the purchase, but we w Subaru Outback we'd had shipped in from Texas (for free). The car arrived in great shape. It took about four hours to complete the purchase, but we were trading in two cars that had a couple issues to resolve, so I don't blame the crew at the dealership for the time. And there was absolutely no sales pressure to deal with and everyone was friendly and easy to work with, and they gave us the full trade-in amount on both cars from the estimates we received online. Hopefully this car lasts us a long time, but we'll certainly come back whenever we need a new one. More

I have purchased 4 other cars through carmax. .. all great experiences... until I bought my dream car! Let down after repeated let down. New corvette stingray they caused damage in shipping. Then .. all great experiences... until I bought my dream car! Let down after repeated let down. New corvette stingray they caused damage in shipping. Then it took over a month to replace and paint a bumber... after telling me it was fixed on multiple occasions only to drive 4 hours to get to Denver only to be told the car is NOT ready once we arrive. Then the car had a customer wrap job with damage on multiple places on the car and I was told at first they would only pay to wrap the bumper that was damaged during shipping at a pathetic $250 dollars. The entire wrap has to be redone to match and the bumper alone will be $1200. We landed on $750... but that doesnt even cover the roll of wrap. Let alone the labor. This is also on a high end sports car with very low miles.... not a cheap honda. Then you would think after months of waiting... multiple trips across the state... etc... they would make it right, but instead I was told they have to draw a line in the sand sometime and this car has only been a headache to their dealership and they are ready to wipe their hands of it. I was told, "either i can take the car, or walk at this point. They would just send it to auction and not have to make anything right!" I found a company to do the wrap work and called carmax's sales manager Mike and told him I was ready to proceed with my "we owe" reimbursement and was told their service manager nick would have to call me back because the sales manager who had been with carmax for over 20 years "doesn't know how that's processed"??? Anyway... I absolutely love my new car but i would rather drink a bucket of razorblades then deal with this incompetent dealership again!!! More

Luis was wonderful to work with. I actually came in just to get an appraisal for my 2017 Highlander. I thought the estimate was very reasonable. He took a moment and found a vehicl I actually came in just to get an appraisal for my 2017 Highlander. I thought the estimate was very reasonable. He took a moment and found a vehicle (2022 Lexus RX450h) and to my surprise had a very competitive price from Albuquerque. The deal was very easy and no surprises at the time of purchase. I will definitely come back for my wife's new (used) car when the time is right.. More