
CarMax South Broadway
Littleton, CO
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I went in just to get a quote on my vehicle and while there I saw a car that caught my attention, came back a couple of days later wanting to see the vehicle and Luis O. Approached me took me on a test d there I saw a car that caught my attention, came back a couple of days later wanting to see the vehicle and Luis O. Approached me took me on a test drive and walked me through the whole process. Great experience would highly recommend. More
CarMax Misrepresented the Vehicle and Refused Accountability I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and mis Accountability I purchased a car from CarMax after their employees explicitly told me it had no accident history. That statement was false and misleading. When I went to sell the car, I discovered that the DMV had recorded an accident on the vehicle a full year before I bought it. This misrepresentation cost me a $3,000 in lost value, verified by an auto broker who showed me recent comparable sales of nearly identical vehicles. When I raised this issue with CarMax, they refused to accept any responsibility or compensate me for any of the loss in value. CarMax heavily markets “peace of mind” and “transparency,” but my experience shows those claims are hollow. If their employees can misrepresent a car’s history and the company refuses to make it right, then buyers cannot trust the accuracy of anything they’re told. Furthermore, do not rely on the CarMax vehicle inspection to uncover previous damage that would have been discoverable by a competent mechanic. Be certain to complete an independent pre-purchase inspection using a competent mechanic. CarMax misrepresented the vehicle I purchased, and their refusal to stand behind their word shows a lack of integrity. Buyers beware—you could be left with a car worth thousands less than you were led to believe. More
My CarMax experience was fantastic from start to finish—no stress, no pressure, just easy and fun. My salesperson (Max) was knowledgeable, patient, and genuinely helpful, and the person who handled finish—no stress, no pressure, just easy and fun. My salesperson (Max) was knowledgeable, patient, and genuinely helpful, and the person who handled my paperwork made everything quick and smooth. The highlight? My brother absolutely loved the picture with the big bow on the car—it made the whole experience even more special. CarMax turned what’s usually a chore into a celebration!" More
Jake was awesome! Very helpful/knowledgeable throughout the car buying experience and took the time to make sure we understood the process without being pushy. Will be Very helpful/knowledgeable throughout the car buying experience and took the time to make sure we understood the process without being pushy. Will be returning to carmax for my next vehicle! More
The ordering process is very easy online. The salesman I worked with was very nice and made the experience very easy. I have also had to work with the service dept since my purchase and the The salesman I worked with was very nice and made the experience very easy. I have also had to work with the service dept since my purchase and they have all been very nice as well. More
This was our first experience with using Carmax and we enjoyed it. It was easy and well worth looking into. As I stated, the experience was great. enjoyed it. It was easy and well worth looking into. As I stated, the experience was great. More
Everything was great except the car smelled like smoke and the salesperson tried to say it was temporary. I had already purchased the car so I didn't want to go through all the hassle of bringing it back. and the salesperson tried to say it was temporary. I had already purchased the car so I didn't want to go through all the hassle of bringing it back. I really want to support the carmax model but this seems like a major Achilles heel of the model More