CarMax Salem

I really appreciated this dealership, although the process was slow, I did appreciate the 24 hour test drive and that I knew I had financing pre-approved before I went in. It was a little frustrating process was slow, I did appreciate the 24 hour test drive and that I knew I had financing pre-approved before I went in. It was a little frustrating that the financing changed while I was there, but I understood why. THe finance manager was really nice, and I appreciated that everyone was really nice. It just seemed to take a long time. More

Eli and Tyler were amazing. I ordered a car on 9/20, to be in the Salem dealership by 9/29, by 10/2 still had not moved. Eli worked so hard to get it to me. Tyler made the pro I ordered a car on 9/20, to be in the Salem dealership by 9/29, by 10/2 still had not moved. Eli worked so hard to get it to me. Tyler made the process at the dealership easy! Thank you I still have issues with CarMax in general not doing what it said it would but the Salem dealership itself is great! More

Excellent experience. Everyone I talked to was a perfect employee, especially Petr, who I want to call out as an A+ rep. Hang on to him! Everyone I talked to was a perfect employee, especially Petr, who I want to call out as an A+ rep. Hang on to him! More

Impressed with sales staff, but disappointed that the instrument panel lens was damaged and could not be cleaned and that the car was delivered with this flaw. After 2 weeks we are still waiting for serv instrument panel lens was damaged and could not be cleaned and that the car was delivered with this flaw. After 2 weeks we are still waiting for service appointment. More

I would be very careful buying a car from carmax. It's been over the ten day period for me purchasing my car and I am finding all sorts of issues with it.Make sure that you look over everything very c It's been over the ten day period for me purchasing my car and I am finding all sorts of issues with it.Make sure that you look over everything very carefully More

Everyone from the first notification that we had entered into the system to the final purchase was extremely professional. They have continued to keep us informed as the post-sales registration process cont into the system to the final purchase was extremely professional. They have continued to keep us informed as the post-sales registration process continues to get the car registered/titled in a separate state (WA). Most impressive was the sales manager's (Nick Taylor) willingness to pay for transporting the car to Salem from Texas after it was discovered that the car was the wrong color (light grey, not white). Due to his exceptional offer, we elected to purchase the car despite being the wrong color. Overall, we were very pleased and impressed with all of the dealership members we worked with. We would definitely recommend them as a top choice to purchase a car. More

We had an awesome experience! Everyone was kind helpful and knowledgeable! This was the second car we have brought from there! Everyone was kind helpful and knowledgeable! This was the second car we have brought from there! More

Employees very friendly and sort of helpful. Lots of promises, no follow through. Had to go through signing e-docs three times: 1) received email docs evening before delivery date along with em Lots of promises, no follow through. Had to go through signing e-docs three times: 1) received email docs evening before delivery date along with emails canceling appointment and reservation. Called rescheduled delivery. 2) Asked for modified docs w/o MaxCare, said they would send, nothing arrived, called again, was sent an expired link. Called again. 3) Filled out docs by date on email, received email that delivery was canceled. Would have been great if someone explained that docs had to be completed two days before the scheduled delivery NOT the date on the email. Called and rescheduled delivery 4) Finally, completed docs . 5) Received email requesting extra info from me, called and found out that email was valid if I was financing the car, but I was paying cash. 6) Car delivered. 7) Promised to send paper copy of e-signed docs, nothing received. Will have to call again for copies and to see if Time-of-Sale report was actually filed for federal tax credit. If the report wasn't filed, my patience is at an end. More