CarMax Cy-Fair

Poor post sales support. Was told by sales person that I could obtain a second key for my vehicle through CarMax. Kept getting the run around from the sales person. Was to to Was told by sales person that I could obtain a second key for my vehicle through CarMax. Kept getting the run around from the sales person. Was to to go online. No support online. Called corporate, was told had to go to dealership, then told to try an online link they sent me. Link was not good. Went back to CarMax dealership. Was sent to the service dept, then parts. Parts couldn't order. Was told a sales manager would get back. NO ONE has called me back or tried to contact me. Still NO second key. Filed formal complaint with FTC and Texas Attorney General's Office Consumer Affairs Division. More

My first time financing a car and CarMax made so easy and fast and explained everything!! Thank you to Darvin Gatlin for all your help! fast and explained everything!! Thank you to Darvin Gatlin for all your help! More

My experience was the BEST! ! I wasn’t Rushed or pressured!!! Everything was perfect!! Thanks!! ! I wasn’t Rushed or pressured!!! Everything was perfect!! Thanks!! More

I had a great salesman. Patrick Cunningham. He was knowledgeable about the vehicles and very patient while I was making my decision. Patrick Cunningham. He was knowledgeable about the vehicles and very patient while I was making my decision. More

This was our 4th interaction buying and/or selling with CarMax and we will keep going back. Competitive vehicle prices. No pressure tactics. Very professional. High integrity. What else could you want CarMax and we will keep going back. Competitive vehicle prices. No pressure tactics. Very professional. High integrity. What else could you want? The financing ‘process' was easy and flexible and allowed us to re-finance after I obtained a lower interest rate. More

I bought several vehicles from Carmax and will definitely go back again. Always a great experience. go back again. Always a great experience. More

Great service, great customer support and Pat our salesman was pretty awesome. I would highly recommend any one to check them out. salesman was pretty awesome. I would highly recommend any one to check them out. More

Darvin, our Sales Associates was very helpful through the entire process. He helped explain the process. He was very knowledgeable and offered assistance through transaction. . entire process. He helped explain the process. He was very knowledgeable and offered assistance through transaction. . More

This is the best car buying experience I've ever had. The original vehicle I purchased broke down on me on the road at night. The dealership purchased the vehicle back and sold me another one. What start The original vehicle I purchased broke down on me on the road at night. The dealership purchased the vehicle back and sold me another one. What started out as a bad experience ended up unbelievable experience. My salesman Chris handled the situation better than I expected. He was a real pro, from the time I called him about my situation to the purchase of my new truck. I couldn't be more pleased about the outcome. Chris is the best. More

We have been purchasing cars from Carmax for 15+ years and have been happy with the cars and services. That all changed with the car we recently bought, where our trust in Carmax was shattered. Eleven and have been happy with the cars and services. That all changed with the car we recently bought, where our trust in Carmax was shattered. Eleven days after buying a no accident car, we took the car in for new tires. As part of that process, we found out that the right front fender had been repaired and repainted. This information was not disclosed to us by Carmax, and the car's pricing was based on this being a no-accident car. We do not feel that Carmax is a trustworthy place to purchase a car anymore, and is just like other stereotypic used car dealers where "buyer beware" has to be even more top of mind as you can't trust that you are getting all information. More