CarMax Cy-Fair

I work with Chris and it was great from the beginning, he explain everything and took his time with all my questions,am a 73 year old senior and I truly appreciate when people treat me with patience, dignity explain everything and took his time with all my questions,am a 73 year old senior and I truly appreciate when people treat me with patience, dignity and respect,we need more people like Chris, and good dealers like Carmax,God bless! More

Started out great, Chris, the associate who assisted us, was great. Pretty much all down hill from there. When we test drove the car I noticed an issue with the front end suspension. I was assured they w was great. Pretty much all down hill from there. When we test drove the car I noticed an issue with the front end suspension. I was assured they would take care of that. We bought the car on Thursday Dec 11 and they made me an appt for the following Monday Dec 15. After bringing the car back it was in their shop from Mon-Thurs Dec 18. We picked it up Thursday evening and went to drive it Friday afternoon and the car would not start. The car could not be towed back until the following Monday, Dec 22. Didn't hear a peep from them all week and the service department does not pick up the phone. Finally got someone on the phone Friday Dec 26 and they tell me they cant even look at the car until Dec 31. This car was supposed to be my Son's first car and Christmas present. Christmas ruined for him and beyond the initial experience -- the one where the take your money -- nothing but a headache for me. More

I had the opportunity to work with Jason and it was very smooth purchase, he was very helpful and patient with me choosing the right vehicle smooth purchase, he was very helpful and patient with me choosing the right vehicle More

First experience shopping here price are good, friendly employees, very clean building and good coffee employees, very clean building and good coffee More

Everything started out great. When it came to the exchange of funds from my loan institution to CarMax, the check didn’t arrive in time and it was made out to CarMax 19500 Northwa When it came to the exchange of funds from my loan institution to CarMax, the check didn’t arrive in time and it was made out to CarMax 19500 Northwast hwy store. I only found out 2 weeks later the check should have been sent to CarMax auto finance office. The check is being returned to my loan institution and I have to reapply for the loan. I did get the truck I wanted but it was at a higher (two percent) rate through CarMax. My advice before signing, make sure you have the correct address of where the funds should be sent to, and how long it will take to get to the destination, before having your institution send a check. Otherwise, things were pretty straightforward, shout out to Brother Chris and the rest of the brothers in that store, true professionals. More

This is my 3rd car from Carmax and I have had great experiences everytime I have come to the store. Everyone is always so friendly and professional. The show room floor is always so neat and clean, the experiences everytime I have come to the store. Everyone is always so friendly and professional. The show room floor is always so neat and clean, the restrooms always clean as well, and everyone was very helpful, from the greeter to the service department. More

Great car by an experience, Kenneth the salesman made the process easy and extremely comfortable need more sales people like him process easy and extremely comfortable need more sales people like him More

This is my 5th car I have purchased at at Carmax and so far so good on my latest purchase. Everyone at the store was very friendly and the whole experience was fast! I have only 1 suggestion; do better de far so good on my latest purchase. Everyone at the store was very friendly and the whole experience was fast! I have only 1 suggestion; do better detail cleaning the car. The interior windshield and rear hatch window was not cleaned and the metal were the rubber seal is was very dirty. Not really complaining, just want a better cleaning for the next guy. Another thing, I thought I would be using my bank to finance, but Carmax interest rate was way better then my bank! And my credit score is over 800. Thanks Carmax More

Chris was awesome! He was honest and didn’t try to pretend he knew something if he didn’t. But he asked questions and helped us make the best decision about purchasing He was honest and didn’t try to pretend he knew something if he didn’t. But he asked questions and helped us make the best decision about purchasing our Tesla. He was super knowledgeable or found the answers to our questions. I highly recommend this Carmax, and especially Chris! More

The process was easy, and John helped us out a lot w/ the test drive and sale. test drive and sale. More