CarMax - Austin South

I had the pleasure of working with the service department due to a small malfunction of my vehicle and the customer service was a 10/10 thank you carmax for making this an excellent experience ☺️ due to a small malfunction of my vehicle and the customer service was a 10/10 thank you carmax for making this an excellent experience ☺️ More

I was looking for a specific bmw that I wanted and Toby made sure that I got the exact car that I was looking for with great service! made sure that I got the exact car that I was looking for with great service! More

Fast and easy process. Attentive and caring employees. High quality car service and purhcasing experience Attentive and caring employees. High quality car service and purhcasing experience More

Excellent customer service. Our salesman was very patient. He stayed 2 hrs late to seal the deal. A wide variety of car options. Smooth process. My daughter is very pleased with Our salesman was very patient. He stayed 2 hrs late to seal the deal. A wide variety of car options. Smooth process. My daughter is very pleased with her new car. More

The car is great i just saw a EPC light and my check engine light came on. See when I can take it in I just got the. Car 2 weeks ago engine light came on. See when I can take it in I just got the. Car 2 weeks ago More

Lynn was amazing in being patient and finding me the car of great style and the price was even better. of great style and the price was even better. More

They were awesome to deal with I will be going back when I need another vehicle I need another vehicle More

Felix was professional and genuine in working with us as customers. We had a clear understanding of what we wanted- Felix guided us through the purchase process. We appreciated his demeanor and recommend hi customers. We had a clear understanding of what we wanted- Felix guided us through the purchase process. We appreciated his demeanor and recommend him specifically to other customers. More

Thank you! Everything was good. There was a good manager.I bought the car I wanted, the loan was approved quickly. Everything was good. There was a good manager.I bought the car I wanted, the loan was approved quickly. More

CarMax's Oversight Led to Major Inconvenience and Safety Concern My experience with CarMax has been deeply disappointing and incredibly inconvenient. A few months after purchasing a Volvo XC90, I found m Concern My experience with CarMax has been deeply disappointing and incredibly inconvenient. A few months after purchasing a Volvo XC90, I found myself 50 miles from home with a tire issue, only to discover that CarMax failed to provide the essential wheel lock key when I purchased the car. This critical part is required to even remove the wheel. This oversight isn't an isolated incident. Shortly after my purchase, I was forced to return to the dealership because of errors they made with the transaction paperwork. It's clear that CarMax has a pattern of overlooking important details causing serious inconvenience. When you buy a car, especially from a reputable dealer, you expect them to ensure the vehicle is fully equipped and that all documentation is accurate. CarMax has failed on both counts, demonstrating a significant lack of quality control and attention to detail. This has not only caused immense frustration but has also created a safety concern by leaving me unable to address a basic tire issue. More