CarMax - Austin South

James was awesome to work with! Such a pleasant experience!!! 5 STARS Will recommend to anyone looking for a pre-owned vehicle! Truly the easiest car transaction EVER! Mary DeM Such a pleasant experience!!! 5 STARS Will recommend to anyone looking for a pre-owned vehicle! Truly the easiest car transaction EVER! Mary DeMarco More

I ordered and bought a 2017 Ford C Max. When it arrived, the check engine light was on. At first service dept thought it was the battery. Then, it took 3 or 4 days to decide that it was When it arrived, the check engine light was on. At first service dept thought it was the battery. Then, it took 3 or 4 days to decide that it was the Air Conditioners. I was not able to take the car that I just paid for home with me. AND then !!!! the check engine light was determined to be on because there was a problem with the gas pedal.. and it would take a week to get the part and fix it. It was the Christmas 2025 holidays. I had Buyer Remorse over my original purchase. I ordered another Ford C Max. It was to come from the Houston area... 200 miles south of Austin. It was supposed to be delivered Jan 5, 2026. Today, Jan 7, I get an email saying that it is finally here, but in service dept being checked out !!! I am not very happy nor confident in CAR MAX More

Rod was very helpful, kind, and proficient. Overall, very happy with how everything went, but just think your interest rates were higher than competitors. Overall, very happy with how everything went, but just think your interest rates were higher than competitors. More

I got a Nissan Sentra, they could of serviced the car way better before selling it to me at the high price they did. First, the wipers are installed too low and sit weird when in off position. Second, the tr better before selling it to me at the high price they did. First, the wipers are installed too low and sit weird when in off position. Second, the transmission fluid I ended up changing myself because it was very dark and came out with a couple of metal pieces too. Third, they put new tires only in the back. For the price of the car they could of done all new tires. Fourth, engine air filter was somewhat dirty, not terribly bad, but at how cheap it is to change, they should of changed it. Inspect all fluids, filters, etc. and ask for proper service before buying a car, I feel they are cheapening out on details and it's not right for the price they charge. Overall nice car, and would buy again. More

Very smooth and pleasant experience from setting up test drive appointment, to warranty explanation, and final purchase. Zero sales pressure, very helpful advice. Had a minor mechanical issue a couple of da drive appointment, to warranty explanation, and final purchase. Zero sales pressure, very helpful advice. Had a minor mechanical issue a couple of days later, and service was responsive and helpful. More

Quick, easy, efficient, and everything exactly as expected! We had our vehicle transferred here from a location across the country and upon our arrive the car was ready & waiting in the delivery lan expected! We had our vehicle transferred here from a location across the country and upon our arrive the car was ready & waiting in the delivery lane for our inspection & test-drive. More

Friendly, quick, and easy. A week after I decided to switch vehicles at a different Carmax location. It was a great experience at the Arlington, TX location as well but I did h A week after I decided to switch vehicles at a different Carmax location. It was a great experience at the Arlington, TX location as well but I did have to wait several hours for the Austin South location to fax the needed paperwork. More

Very responsive about the vehicle I was interested in, and even had it delivered from Houston free of charge, and no commitment ahead of time. and even had it delivered from Houston free of charge, and no commitment ahead of time. More

Not happy at all will I corporate office to call me not satisfied with anybody that’s there working with me not satisfied with the vehicles that I got satisfied with anybody that’s there working with me not satisfied with the vehicles that I got More

I did a lot of research and decided on a CARMAX CAR. It had to be transferred fromHouston to Austin. But, the online update info was slow to post, incorrect, or just not there. I called numerous times b It had to be transferred fromHouston to Austin. But, the online update info was slow to post, incorrect, or just not there. I called numerous times but only got folks from call centers. They all gave me courteous, but different info. One did help me get express checkout set up. I finally got my local dealship’s direct number to get accurate info. When car was ready for test drive and purchase, the whole process from test drive to leaving in my new car was ONLY 30 MINUTES. That was GREAT! Suggestions, redo website and BETA check before going live. Also, give direct contact info to prospective customers. I would buy from Carmax again, but get in touch with local dealer immediately after reserving car online for actual timelines for transport and test drive. More