CarLotz Highland Park
Highland Park, IL
22 Reviews of CarLotz Highland Park
Stress free family atmosphere Sean and Justin made buying a car a fun and stress free experience. There's no false sincerity and that car salesman act you experience when purchasi Sean and Justin made buying a car a fun and stress free experience. There's no false sincerity and that car salesman act you experience when purchasing an automobile.. These are just good guys that care about the customer and stand behind their product More
Unplanned car repair. Although unplanned Steve made sure car was ready when I needed it and all repairs were made. The staff knows Maserati's and I feel confident that they Although unplanned Steve made sure car was ready when I needed it and all repairs were made. The staff knows Maserati's and I feel confident that they it will be done right. More
Awsome I’m glad I went with this Dealer. Mauricio met me at the door and was very helpful in picking out the best car for me. Robert and Donna were really ni I’m glad I went with this Dealer. Mauricio met me at the door and was very helpful in picking out the best car for me. Robert and Donna were really nice. Thank you for your help. More
Excellent service experience. On time and very friendly. They gave me a nice loaner and kept me informed as to the progress of my service. Price competitive and convenience good. They kept my car indoors unt They gave me a nice loaner and kept me informed as to the progress of my service. Price competitive and convenience good. They kept my car indoors until ready which was appreciated. More
Their like family The service team is exceptional and interested in solving any issue that is of concern. They go out of their way to make things right so you always kn The service team is exceptional and interested in solving any issue that is of concern. They go out of their way to make things right so you always know the issue will be solved. More
Fantastic service department Steven is always accommodating. Fast, friendly and honest service. I actually switched from another dealer locally to Fields because of the much highe Steven is always accommodating. Fast, friendly and honest service. I actually switched from another dealer locally to Fields because of the much higher quality of service from Fields. More
Great service Best place to service your Maserati ! Steve and Adan are great . Incredible service as always . Nice new dealership, I always check out the new cars a Best place to service your Maserati ! Steve and Adan are great . Incredible service as always . Nice new dealership, I always check out the new cars also. More
Welcoming Service Department Hate bringing my cars in for service but coming here and working with Steven is a breath of fresh air. Always super sweet and always very welcoming. M Hate bringing my cars in for service but coming here and working with Steven is a breath of fresh air. Always super sweet and always very welcoming. Makes you feel at home. Thank you Steve and the rest of the Staff in service at HP Maserati. More
The way buying a car should go. I was very pleased with the car buying experience at Fields Maserati. Dan Kuhn was a great guy to work with, and my friend and I truly enjoyed our JEE I was very pleased with the car buying experience at Fields Maserati. Dan Kuhn was a great guy to work with, and my friend and I truly enjoyed our JEEP test drive with him. I never got the hard sell from him. He pointed out the small problems with the used car that he knew about, and made an effort to make allowances in the deal that would result in fixing the issues. He answered everything straightforwardly, and stayed in touch, but never pushed. That's what you want! Once we got back, Justin really made the buying process as smooth as possible, and made me feel like they really cared about getting me a good deal and into that new used car. It's the first time I ever enjoyed the actual process of buying a car. More
Used cars are Junk Drove from Wisconsin to buy a 2011 BMW 535i x-drive. The car was in such poor mechanical condition. the engine had oil and dirt just sprewed all ove Drove from Wisconsin to buy a 2011 BMW 535i x-drive. The car was in such poor mechanical condition. the engine had oil and dirt just sprewed all over the engine compartment. The front suspension was control arms was blown. The car isnt safe to drive. But your salesman was attempting to sell the poor mechanical conditioned car far above the market value. She would not negotiate the listed outrageous priced listed for the car. I see why the car has not sold. Being a Maserati high end dealership I expected more professionalism. I went over to Lexus of Arlington and purchased a BMW 535i xdrive that was in excellent condition. Engine compartment was immaculate, no oil leaks, suspension was solid. The customer service was outstanding, the price of the car was great. Had a massage, watched a movie, ate popcorn at the Lexus dealership. Kris the salesmen was fantastic from the beginning to the end of the sale. Your dealership should take a lesson from Lexus of Arlington. Hire professionals. More