Cappellino Cadillac, Inc.

I cannot WAIT until our leases end! Melissa W Disheartened by this dealership, AGAIN. They made purchasing my husband's vehicle ridiculously hard. The sales manager had to get involve Melissa W Disheartened by this dealership, AGAIN. They made purchasing my husband's vehicle ridiculously hard. The sales manager had to get involved because the lazy salesman didn't care to try and work things out for us. NOW, it's about that time to turn in my ats, as they would waive 4 payments I was at the dealership and spoke AT LENGTH to TJ (our salesman) about my car and picking out a new one. There was one I had my eye on, so in order to be able to waive 4 payments, I had to wait 2 months. No big deal. I WATCHED TJ put me on his calender to call on 4/16. Sadly, that call never came I guess an easy sale isn't what the dealership looks for. Smh... then, we received a letter from TJ, talking about it being that time and he would love to help us pick out a new vehicle. ???? Am I confused? It was as if the LONG conversation we had, never happened. ????I was told he put my name on that car so it wouldn't be sold to anyone else. So, apparently that was a lie? This was an easy, done deal, and they made it clear they don't need or want us as customers. I sent an email to TJ (salesman), Rob Swanson (sales manager) AND Mark Taggart (General manager if the dealership), and no response was even attempted. An apology, acknowledge their mistake maybe? Nope. Silence. This is our 3rd Cadillac from this dealership, so I am just blown away that they clearly don't care if we come back or not. There's absolutely NO WAY I'm going to BEG a dealership to sell me a car I thought TJ was the eager to earn your business type , but I guess not. I had left a glowing review o here for TJ, BUT, have since had it removed. My trust and respect are EARNED, not just given.... sorry. My husband and I sit here scratching our heads... why? If you don't want our business, man up and tell me WHY! We are now looking at other vehicles and contemplating pulling away from Cadillac all together. That's 2 potential sales losses, Keyser. That means nothing to you? Wow.... More

Very satisfied Happy to have chosen Keyser Cadillac. Salesman was patient and walked me through all the details that i needed to know before and after the purchase. Happy to have chosen Keyser Cadillac. Salesman was patient and walked me through all the details that i needed to know before and after the purchase. More

Great customer service Outstanding customer service. Steve Kaprow was very helpful, patient and thorough. The first day we just were walking the lot looking at the cars wh Outstanding customer service. Steve Kaprow was very helpful, patient and thorough. The first day we just were walking the lot looking at the cars when he came out and offered to help us. From start to finish, everyone was very professional and treated us with great respect. More

Keyser Cadillac dealership The entire staff made my lease of a 2018 srx very pleasurable from mark the general manager rob the sales manager Ray the sales rep and Rocco were ver The entire staff made my lease of a 2018 srx very pleasurable from mark the general manager rob the sales manager Ray the sales rep and Rocco were very courteous with the upmost professionalism no pressure to lease made me see the value of going with Cadillac when I picked the stx up they couldn’t do enough spent over an hour with Rocco went over every feature until I was comfortable follow up with Ray the next day was amazing I would recommend keyser Cadillac to me the best dealer all I can say is thank you More

Goes Beyond Standard Service I was a walk in customer and TJ Fanara helped me from the start. He was knowledgeable, patient and easy to work with. When I decided on a vehicle and I was a walk in customer and TJ Fanara helped me from the start. He was knowledgeable, patient and easy to work with. When I decided on a vehicle and he found me a price we wanted, he took the time to drive and help me pick up my factory rims for my trade in vehicle. This helpful act made my Husband and I happy to give Keyser our business. We look forward to a long relationship with this dealership. More

Amazing. Quick and great service. Pick up was easy and everything was explained in detail. Rocco was also great in explaining all features of the car. Quick and great service. Pick up was easy and everything was explained in detail. Rocco was also great in explaining all features of the car. More

Another great experience! I'm on my third lease with Keyser Cadillac and have been dealing with Steve Kaprow. I was impressed with his knowledge of the vehicles and appreciate I'm on my third lease with Keyser Cadillac and have been dealing with Steve Kaprow. I was impressed with his knowledge of the vehicles and appreciated his respectful and friendly manner. Thank you Rocco Zarcone for helping me get familiar with the technical features. More

Great Experience! We just picked up our new XT5! We enjoyed the process and love the vehicle. The staff at Keyser are friendly and professional,thank you all for a grea We just picked up our new XT5! We enjoyed the process and love the vehicle. The staff at Keyser are friendly and professional,thank you all for a great experience. Thank you to Rocco Zarcone for showing us all the features! More