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Capitol Volkswagen
San Jose, CA
24 Reviews
Discover why drivers across Northern California choose Capitol Volkswagen — a proud member of DGDG. Exceptional selection, transparent pricing, and a team that’s here to make every visit easy, fun, and stress-free. Be Happy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 24 reviews
May 07, 2017
The staff is friendly and efficient. Everyone? seems to go out of their way to make sure you are comfortable during the whole process of the selection and purchase. Emil, my salesman was Everyone? seems to go out of their way to make sure you are comfortable during the whole process of the selection and purchase. Emil, my salesman was very helpful in explaining the features of the car and was very attentive from the beginning to the end of the whole process. More
by Dover
Employees Worked With
Emil Ramada was my sales person. Sorry, can't remember who the others are.
March 31, 2017
The worst experience I've taken my car to VW Capitol Service Department three times to have the same issue fixed. The service Director (Mike Rudolph) is unprofessional & I've taken my car to VW Capitol Service Department three times to have the same issue fixed. The service Director (Mike Rudolph) is unprofessional & unethical. Stay away from DGDG. More
by SJ
Employees Worked With
Mike Rudolph
May 12, 2016
Great costumer service along with prices! I can say this is my dealer appreciation month! This is my third dealer review for this month. Let me start from the beginning, I bought a brand new I can say this is my dealer appreciation month! This is my third dealer review for this month. Let me start from the beginning, I bought a brand new 2016 Ram truck from another dealer from Gilroy, and I sold my 2014 Pilot to Capitol Fiat, and then I bought a 2016 Vw Passat for my wife from Capitol Vw, huh it is kind of confusing, so last 2 dealers I worked is DGDG affiliate if I'm not mistaking. So once I sold my Pilot (great selling experience ever!) I walked to capitol Vw which is next door neighbor to Capitol Fiat, and I met Ahmed, and Jalal, both are Capitol Vw salesman. Both of them was very friendly, professional, had all the info about the vehicles, and answered all our questions, I didn't feel a single moment of sales push during the purchase. We found exact vehicle, trim, color we were looking for. No hassle price, no hidden fees or any other surprises, the paperwork didn't take more than 30 min. Especially after purchase explanation of stereo, steering wheel controls, the accessories which comes with new Passat was a pleasant touch by Ahmed, and Jalal. Great service guys, thumbs up! More
by Muradjan Ischanov
Employees Worked With
Ahmed, Jalal
May 12, 2011
We liked the VW Golf 2011 and had closed the deal on a Sunday afternoon. We completed all the required paperwork and were asked to come back the next day to pick up the car. We were assured that we will b Sunday afternoon. We completed all the required paperwork and were asked to come back the next day to pick up the car. We were assured that we will be updated as to when we could stop by to pick up the car but they never called back despite my repeated calls to find out the status of the car. When I finally did get hold of the salesman who sold me the car, he said there were some service concerns that needed to be addressed and will be ready the next day and he will call me to update once it is ready. But the call never came. When I tried to call him repeatedly the next day and finally when he did pick up, he said that a replacement part for a 'brand new car' (sic) has been ordered for and will be ready the next day. The same cycle continued (I had to repeatedly call him with the hope that he will pick up at least once!). I was then told on the third day after the completion of the sale that the replacement part will take a month to come by and he will try to get another car and will update me in 10 minutes. But again, no calls despite repeated calls from my end. This has the most depressing and disturbing new car purchase with the Capitol VW dealership. More
by Fahz
Employees Worked With
Christian Flores
