Capitol South Chrysler Dodge Jeep Ram

Lauren was super friendly, helpful and accommodating. Her manager and the gentleman working next to her weren’t very nice however. At one point Lauren asked the man working next to her a question, and he Her manager and the gentleman working next to her weren’t very nice however. At one point Lauren asked the man working next to her a question, and he gave her a short, rude response. I honestly felt bad for her at that point and my feeling was Lauren may be dealing with a hostile work environment. Lauren was able to accommodate my service request and even called to follow up after the fact. More

I was given an estimate of $2300 for repairs that needed to be done on my car but it turns out I only needed a water pump that costs less than $300 (not including labor). to be done on my car but it turns out I only needed a water pump that costs less than $300 (not including labor). More

The Secor parts department failed on numerous levels to do what it takes to find a water pump and a few o-rings to get my 2017 RAM running. I was without a truck for almost 3 weeks and there was no offer o do what it takes to find a water pump and a few o-rings to get my 2017 RAM running. I was without a truck for almost 3 weeks and there was no offer of a loaner vehicle. When I asked what the delay was, I was told it was a Chrysler union strike that delayed parts availability. It was strongly suggested I find o-ring gaskets myself. First one, and then after another delay, asked to find a second one. I was appalled that Secor failed to think logically and source the parts through other mopar suppliers which I was able to do myself both times in two minutes no on my phone. I was considering trading in the truck at Secor for a 3/4 ton model. After the lousy service and lack of communication, I took my business elsewhere. I will NOT return to Secor any time soon. Since that time, the Service rep. I dealt with was fired, but not the parts Manager. Seems to me, there should be a closer look at the root cause of why customers are not returning. The Service Department can't repair vehicles without the support of a heads up Parts Department. Mark More