
Capitol South Chrysler Dodge Jeep Ram
New London, CT
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Sketchy at best These people sold me a used car in 2014, claimed to have sold new to first owner, done all service, etc. for 2 years and subsequently sold to me as se These people sold me a used car in 2014, claimed to have sold new to first owner, done all service, etc. for 2 years and subsequently sold to me as second owner. Turns out that car had been in at least 1 and probably 2 accidents in 2013 while in owner 1's possession, shows up on Carfax as having had 2 accidents in 2013, no details available. Now have car that can't be sold due to uncertainty about history. Secor stopped being cooperative after admitting that prior owner, still a customer, apparently, has fessed up to at least one accident. Funnier yet, owner 1 owns a body shop in Groton CT. These people at Secor sold this car to owner 1, performed warranty work and service on vehicle for over 2 years and claim not to know of accidents even after taking this car in trade, reconditioning it and subsequently selling it to me! Don't trust these characters. Update: Received a response on July 21, 2017 from J. McCarthy, Sales Manager following the submission of this review, promising to be in touch "soon". Haven't heard a thing since. The first excuse for not making any effort to cure this issue was that the salesman Al Morse was away, then it was that the prior owner needed to be contacted and the current excuse, now ten days old, is that the owner of the dealership, presumably Mr. Secor, was away and unavailable to discuss this matter. This one stinks in the freezer. More
Mark was awesome! We found our car We went looking for a Dodge Ram, and Mark was amazing with help and discounts. Highly recommended. He made the process easy and was extremely helpful We went looking for a Dodge Ram, and Mark was amazing with help and discounts. Highly recommended. He made the process easy and was extremely helpful with all the information he gave us. Thank you Mark.. Mr. & Mrs. Piazza More
Fast and efficient Reggie helped put my wife into the car of her dreams. deal went fast. entire staff put us in the car and we where able to drive it home back to Albany Reggie helped put my wife into the car of her dreams. deal went fast. entire staff put us in the car and we where able to drive it home back to Albany, NY. thanks Reggie More
Buying a car We had stopped in to see about leasing a car just gathering information when we meet Mark Miller a salesman who took time and we found a cat for my wi We had stopped in to see about leasing a car just gathering information when we meet Mark Miller a salesman who took time and we found a cat for my wife that was good for her to get in and out of we told him our price range and working with the general manager they were able to find the perfect car when it came time to do the paperwork Jeff Atkinson was very helpful and explained everything to us we were very happy with the personal service we received More
Always friendly, customer-centered. Honest. We switched to Secor for location first, but were pleasantly surprised by the sales and service staff. Welcoming, knowledgeable, honest. We have fiv We switched to Secor for location first, but were pleasantly surprised by the sales and service staff. Welcoming, knowledgeable, honest. We have five used Jeeps. The Secor service staff understands that we need these cars to run and that we are willing to deal with some high miles issues. I feel like they are as fair and honest as possible regarding what needs to be done now and what can wait. They are always welcoming and get me in and out of the service bay expediently almost every time. Sales people are great. No pressure, knowledgeable. Good communicators. Finance people have "can do" attitudes. Owner is visible and accessible to customers. I understand it will cost us to keep high miles Jeeps on the road. Secor's staff makes it bearable. More
Excellent service, as always I have been using Secor for service on my Jeeps since they opened in New London. I have never been disappointed and my visit today was no exception. F I have been using Secor for service on my Jeeps since they opened in New London. I have never been disappointed and my visit today was no exception. Fast, efficient, helpful and courteous. Everyone in the service department is a pleasure to deal with. More
Quick and Friendly My window stopped working today. I dropped it off this morning and they fixed it and had it ready after work for pickup. Then the check engine light My window stopped working today. I dropped it off this morning and they fixed it and had it ready after work for pickup. Then the check engine light was on when I went to pick it up. They brought it back in and had it fixed with in by minutes. Thanks More
Best Repair Service to Date I called with concerns about my 1 year old Chrysler Town and Country Van shifting properly. Every person I spoke with in the service department was e I called with concerns about my 1 year old Chrysler Town and Country Van shifting properly. Every person I spoke with in the service department was extremely pleasant. They offered to bring me home when I dropped off the car. They provided a loaner to use during my repair. They kept in contact with me about what was going on. They explained the repair in detail and all of it was covered on warranty. I would not hesitate to go back! More
Responsive, Professional, On time When the Jeep dealership closest to me said it could take a month to get the part to repair a 2013 Jeep, I was in shock. After a bit of research, I s When the Jeep dealership closest to me said it could take a month to get the part to repair a 2013 Jeep, I was in shock. After a bit of research, I started to call around to other Jeep service departments. Lucky for me, Secor Jeep was my second phone. They probably had the part on the shelf, and if not, they were confident they could get it - quickly. The Jeep arrived at Secor on Monday afternoon. 24 hours later it was ready to. No drama, professional service from a professional team. Peter, your service group is great. We particularly appreciate Steven who kept us informed of progress and was there at pick-up. It's been our experience that a good service department is a reflection of the whole dealership's management. Thank you Secor. We can now head home with peace of mind. More
Great persistent experience Contacted Secor Ram, to see if they could better an offer from another dealership. DeWayne came back much lower, than 1st dealership, and was at the p Contacted Secor Ram, to see if they could better an offer from another dealership. DeWayne came back much lower, than 1st dealership, and was at the payment I wanted. Then came the hard part of finding the truck I wanted in the color I wanted. It took DeWayne a week once he located the truck, to get that dealership to call him back. In the end, DeWayne got me the truck I wanted plus more, at the price I wanted. Hats off yo John McCarthy, and Jeff. I would recommend Secor to ALL!!! More