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Capitol South Chrysler Dodge Jeep Ram

New London, CT

4.4
564 Reviews

409 Broad St

New London, CT

06320

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July 20, 2017

Sketchy at best These people sold me a used car in 2014, claimed to have sold new to first owner, done all service, etc. for 2 years and subsequently sold to me as se More

by Lied to
Recommend Dealer
No
Employees Worked With
Alen Morse
Jul 20, 2017 -

Capitol South Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review regarding your visit to our dealership. I'm sorry to hear that you were disappointed in your experience with us. We are currently looking into this situation & we thank you for your patience. Sincerely, Paul Holden, General Sales Manager

Aug 02, 2017 -

Capitol South Chrysler Dodge Jeep Ram responded

First and foremost this dealership did not in any way, shape or form misrepresent anything. We utilize AutoCheck by Experian for our vehicle history reports which in our experience have been more reliable and accurate than CARFAX. While we are now aware that the vehicle was involved in a minor, no part replacement needed, accident this does not mean that CARFAX is completely correct as there is no information available concerning the alleged 2nd accident. The previous customer, a reputable local business person states unequivocally that the vehicle was not involved in any accident except the one that required the repainting of the bumper. Furthermore the repainting of a bumper cover does not in reasonable terms affect the value of a vehicle. Car Fax by their own admission has no basis for determining their affect upon a vehicle except to say it is “automated based on a statistical analysis of a (type of) vehicles history, market value and (love this) other factors that help create the CARFAX Vehicle History Based Value. There is no law in the State of Connecticut that mandates a customer must disclose damage when they trade a car in. When we complete our safety inspection on a vehicle we check for any structural damage, improperly completed previous repairs as well as the overall condition of the vehicle. A repainted bumper is not anything of consequence. Sincerely, Paul Holden, General Sales Manager

Aug 05, 2017 -

Lied to responded

Subsequent to to review that I wrote on 7/31/2017, Secor responded via Mr. Holdenon 8/2/2017 as set forth. Assuming the veracity of Mr. Holden's claim that Secor had no knowledge of the accident and/or resulting repair history of this vehicle prior to their reselling of this vehicle to me, I am left with the question of why Secor is apparently unwilling to help me to discover exactly what is the actual accident(s) and/or repair history of this vehicle in order that I may work with Carfax to correct any errors in its valuation of this vehicle. This issue began as a result of a Carfax report in early July. I had been planning to either sell or trade the vehicle and was surprised by the content of the report regarding accident history. I reached out to Secor and waited for their help. None has been forthcoming, for some unknown reason. When Secor finally did address this concern of mine, they claim to still be in touch with the prior owner, who Secor states is "a reputable local business person", to have spoken to them, and that based on their conversation, they have verified that the vehicle has been in at least 1 previously undisclosed accident which Secor characterizes as "minor" reportedly requiring just some repainting of a bumper. Honestly, I would be happy to trust Secor on this, but Carfax won't amend their report based on what is at least double hearsay. Nor will any other party offer me anything but a reduced trade in value or purchase price for this car. In order to verify Secor's assertions, it would be very helpful if they were willing to help me secure a copy of the accident report and or repair order stemming from this "minor" accident. I would be happy to trust but need to verify the claims that they've made ostensibly on behalf of their other customer. I can understand Mr. Holden's defense of his dealership and admire his loyalty to their other, "reputable" customer. But, in the absence of the production of a copy of the accident report arising from the admitted incident, and one surely exists and is the basis of Carfax's report, I must question the true basis of his apparent and ongoing refusal to help this customer correct a problem not of my making.

June 05, 2017

Mark was awesome! We found our car We went looking for a Dodge Ram, and Mark was amazing with help and discounts. Highly recommended. He made the process easy and was extremely helpful More

by IrenePiazza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller
Jun 08, 2017 -

Capitol South Chrysler Dodge Jeep Ram responded

Hello Irene, Thank you so much for your 5 star review/rating. I am happy to hear you had an excellent car-buying experience with us. Mark is outstanding & we are honored to have him on our team. We appreciate you recommending Secor Chrysler Dodge Jeep & Ram & we look forward to working with you again soon. Please enjoy your new car. Sincerely, Paul Holden, General Sales Manager

May 03, 2017

Fast and efficient Reggie helped put my wife into the car of her dreams. deal went fast. entire staff put us in the car and we where able to drive it home back to Albany More

by bum8leb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Wallace
April 01, 2017

Buying a car We had stopped in to see about leasing a car just gathering information when we meet Mark Miller a salesman who took time and we found a cat for my wi More

by Oddfellow17
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Miller
January 23, 2017

Always friendly, customer-centered. Honest. We switched to Secor for location first, but were pleasantly surprised by the sales and service staff. Welcoming, knowledgeable, honest. We have fiv More

by Fran Shields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Wallace, Steven Gonzalez, Jerry Carangia
January 21, 2017

Excellent service, as always I have been using Secor for service on my Jeeps since they opened in New London. I have never been disappointed and my visit today was no exception. F More

by bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Carangia
January 19, 2017

Quick and Friendly My window stopped working today. I dropped it off this morning and they fixed it and had it ready after work for pickup. Then the check engine light More

by MOTORSPORTS NATION WATERFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Jerry Carangia
October 18, 2016

Best Repair Service to Date I called with concerns about my 1 year old Chrysler Town and Country Van shifting properly. Every person I spoke with in the service department was e More

by Happy Waterford Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Gonzalez, Jerry Carangia
October 04, 2016

Responsive, Professional, On time When the Jeep dealership closest to me said it could take a month to get the part to repair a 2013 Jeep, I was in shock. After a bit of research, I s More

by Gail Lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Arendt, Steven Gonzalez
September 18, 2016

Great persistent experience Contacted Secor Ram, to see if they could better an offer from another dealership. DeWayne came back much lower, than 1st dealership, and was at the p More

by Don Busching
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DeWayne Dockins, John McCarthy