Capitol Ford Santa Fe

Took my truck in for recalls and other minor issues. I was told that there were no loaner cars available so I made the decision to get a rental for the week while my truck was in the shop expecting to b I was told that there were no loaner cars available so I made the decision to get a rental for the week while my truck was in the shop expecting to be without my truck for several days. I was pleased with daily updates from my service advisor. And, on the third morning I was contacted by Adrian to let me know my truck was ready for pick up. Overall I am very pleased with the service department, all recalls and issues were addressed and repaired with one minor exception. Overall a good experience, I will be returning if I need my truck serviced again. More

took my truck for recall (clock spring) Tim Wanish (service advisor) was very rude, when i picked up truck my steering wheel was turned 90degrees, my signals don't stay on, service advance trac light (service advisor) was very rude, when i picked up truck my steering wheel was turned 90degrees, my signals don't stay on, service advance trac light on, traction control won't turn on or off, back up camera assist won't work. when I told Tim he told me my truck already had those issues, and what did I want him to do about it? (not his problem) I'm just very disappointed with Capitol Ford, growing up a Ford Lover this really SUCKS!!!! Levi Martinez 505-819-7927 More

Tim is absolutely awful to deal with. Very condescending and will not call or return calls for updates on repair. I’d rate this dealer a 0 if allowed. Very condescending and will not call or return calls for updates on repair. I’d rate this dealer a 0 if allowed. More

Very friendly and accommodating. The whole experience was easy. The selection of vehicles was great too The whole experience was easy. The selection of vehicles was great too More

I visited Capitol Ford just to look at the new 2024 F-150s. I had one that I wanted to look at and Jaime Morales greeted me and brought it for me to look over and test drive. Jaime was very knowledgeab F-150s. I had one that I wanted to look at and Jaime Morales greeted me and brought it for me to look over and test drive. Jaime was very knowledgeable with all the new features of the 2024 F-150 which made it easy for me to compare to my 2015 F-150. Jaime was great throughout the negotiation process and never pushed the sale like most car salesman. Greg Baca came out and give me what I wanted for my trade in and a smoking deal on the new truck that I could not pass up. I highly recommend Capitol Ford as they were much easier to work with then some of the Ford Dealers in Albuquerque. I will definitely reach out to Capitol Ford when it’s time to look at a new Ford vehicle in the future. More

The sales people at this dealership assisted me in my purchase and were professional and very helpful. Thank you Mitch. purchase and were professional and very helpful. Thank you Mitch. More

Called for an appointment, told service department what needed checking and the recall number, etc. Had two other issues that needed to be looked at. Told them if I had to leave it I would need a rental needed checking and the recall number, etc. Had two other issues that needed to be looked at. Told them if I had to leave it I would need a rental car, which I booked for two days, which is when they told me I could pick it up. Two days after dropping off, went back to dealership. They had not even looked at it nor had they handled the recall on the vehicle. Beyond mad and out two days of rental, I asked why hadn't they at least called me and let me know what was going on and allowed me to make the decision about keeping the rental until completed. The reply was, "We are not sure with more time that we could have gotten to it anyway." Why did they allow me to make an appointment and rent a car, etc.? Worst customer service, worst dealership experience. worst overall experience with any dealership or mechanic. More

Awesome experience, easy to work with. Salesperson was the best. Deal was unbelievable, section of vehicles was good. Salesperson was the best. Deal was unbelievable, section of vehicles was good. More

Best experience I’ve ever had in New Mexico purchasing a new car!! From the welcoming greeter and receptionist to the amazing people in the sales and service departments, what could have been a challenging, new car!! From the welcoming greeter and receptionist to the amazing people in the sales and service departments, what could have been a challenging, difficult experience as a 76 yr old single woman, turned out to be a joy! And kudos to 2 amazing young men—Justin in sales and Christian in finance—who helped me buy a gorgeous, new, blue Ford Escape!!! For your next car purchase, you must choose Capitol Ford in Santa Fe!! Well worth the trip up north! More

Over the top service, making sure you as the customer is satisfied with the process of making a purchase. satisfied with the process of making a purchase. More