Capitol Chrysler Dodge Jeep RAM - Service Center
Willimantic, CT
103 Reviews of Capitol Chrysler Dodge Jeep RAM - Service Center
Jimmy was excellent! I love my new car! I only wish it had heated seats and automatic car starter! I was told I could get it for another fee which made me happy! had heated seats and automatic car starter! I was told I could get it for another fee which made me happy! More
A person answered the phone! I explained my Jeep’s problem, got an appointment for the next morning. There was a recall for the problem, so it was repaired at no cost to me. All of the service person problem, got an appointment for the next morning. There was a recall for the problem, so it was repaired at no cost to me. All of the service personel were polite and very professional. The building was extremely clean. Thanks Rachel. More
Great Service & Parts Dept. Car was serviced and fixed. very nice waiting lounge and everyone was very polite and courtesy was top priority. Thank You very nice waiting lounge and everyone was very polite and courtesy was top priority. Thank You More
Dealer ship and Gary from service was superior. However, oil change was a little pricey compared to services performed in South Carolina. Repeat customers should receive a 5% discount. oil change was a little pricey compared to services performed in South Carolina. Repeat customers should receive a 5% discount. More
People were friendly and very helpful. The staff went the extra mile to make sure my car had everything I needed and that I understood the repairs made. extra mile to make sure my car had everything I needed and that I understood the repairs made. More
I only interacted with Gary from Maintenance, but everything was beyond expectations. I was hesitant in using a dealership for service, mostly due to cost, but I needed the assurance of a knowledgeab everything was beyond expectations. I was hesitant in using a dealership for service, mostly due to cost, but I needed the assurance of a knowledgeable crew for my big investment in the 2016 CPO Rebel. I anticipated service upgrades and higher cost combined with low end customer service typically experienced in the car service industry. However, the customer service, honesty with needs vs pushy upsells, and overall friendly nature was enough for my Ram’s next service requirements . Capital CDJR is getting my business for the next round and foreseeable future. Great job and staff!! More
Capital is a great place to buy and service your vehicle. Their friendly, honest, and professional. I highly recommend them for your next purchase and service. Their friendly, honest, and professional. I highly recommend them for your next purchase and service. More
Worse customer service and wouldn't recommend anyone going here to get a vehicle fixed. They have had our jeep for a few weeks trying to figure out an issue. They finally found it is leaking from the he going here to get a vehicle fixed. They have had our jeep for a few weeks trying to figure out an issue. They finally found it is leaking from the headgasket which they replaced along with a new head last year. So they take it apart and now realize they stripped all the head bolts out and that's what caused it to leak so now instead of taking care of it and admitting they messed up they want to put it under the warranty of the vehicle which will take a few weeks to figure out from what they are telling us. Every time we go to get information we get different answers from every person there. They have zero communication with eachother. Absolute worse place I've ever had to deal with. Seems as ever since they sold out to Gates I've heard nothing but problems from them. Wouldnt recommend anyone going there just save yourself the headache More
Took my car in for service. Gary and the service team are always first rate, attentive and helpful. It's nice to call a place and they know your name immediately. This has always been my experience wit are always first rate, attentive and helpful. It's nice to call a place and they know your name immediately. This has always been my experience with these folks. More
The service is great people are friendly and hospitable because of this and there efforts they make it easy to continue on doing business with them, hospitable because of this and there efforts they make it easy to continue on doing business with them, More