Capitol Chrysler Dodge Jeep RAM
Willimantic, CT
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I brought my old car in for an oil change on my lunch break(I have all my work done at Capital garage), and while there decided to look at a used Mazda 3i. Nick showed me the car and introduced me to Hea break(I have all my work done at Capital garage), and while there decided to look at a used Mazda 3i. Nick showed me the car and introduced me to Heather. Signed the papers needed to apply and went back to work. Heather called me at 5:30 to let me know I was approved (I do NOT have the greatest of credit, so didn't expect this). I told her I needed to take the night to think about it for sure. I let her know in the morning I would be over to pick up my car later that day. Mark was able to work magic on the financing for me and get me into my new(er) car!! I am extremely happy with my purchase and will definitely buy from them again in the future. As well as continue to use their service dept!! Thank you Nick, Heather and Mark :) More
Overall good experience. We started off a little rough (I'm not a fan of being passed off from one person to another) though when I finally started dealing with Heather things were great. The lack of nego (I'm not a fan of being passed off from one person to another) though when I finally started dealing with Heather things were great. The lack of negotiation was dissappointing, but doing more homework revealed the deal they offered was very fair. Once the price was agreed, the F & I dept was fantastic. It took about 10 minutes from the time I pulled in with my trade until I was driving out of the lot in my new truck. The fact I had my 18 month old with me made that part even better. I would recomend buying from Heather to anyone that is looking. The dealership itself is in the middle of no where, but well worth the drive. Ok, one complaint. My truck stunk like gasoline. Someone in service must have left a gas soaked rag on the steering wheel. My left hand smelled like gas for a month. The dealership would not do a thing about it. More
I purchased a Nissan from Capitol Garage.I searched online intensively.I fly three hours from Durham,NC.When I arrived I was thrilled.I took a test drive,signed a few papers and my brother and I drove online intensively.I fly three hours from Durham,NC.When I arrived I was thrilled.I took a test drive,signed a few papers and my brother and I drove ten and a half hours home.All the work was done over the phone and online by Heather Hall and the rest of the wonderful staff.They are so reasonable and I'm so in. Awwww of my car.Thanks Heather for responding so quickly to my request,of wanting to buy a car. More
I purchased my Jeep Grand Cherokee from capitol just over a year ago and have been extremely satisfied with my purchase. I brought my trade in and they did the rest, the Jeep I wanted was already in their s a year ago and have been extremely satisfied with my purchase. I brought my trade in and they did the rest, the Jeep I wanted was already in their stock and ready for me to drive off the lot. Also I've brought my Jeep in for its regular services the past year and recieved great customer service from eveyone I dealt with. I look forward to doing business with Capitol in the near future and think more car dealerships should take after them. More
I had a wonderful experience with Capitol Garage. I traveled over 50 miles away to purchase a car from Capitol. I found a vehicle on there extremely user friendly website. I called to find out a little traveled over 50 miles away to purchase a car from Capitol. I found a vehicle on there extremely user friendly website. I called to find out a little more information on the car. I was immediately impressed by the professional, knowledgeable sales staff. After giving me a extremely detailed description of the car and its history, I drove right up to take it for a test drive. I drove home in my new car a few hours later. With much experience with many other dealerships I know what a good honest one is, and I have now found one. The family atmosphere mixed with the knowledgeable sales staff is a formula for success. I will return for all of my services and future car buying. Thank you Capitol staff for the amazing service. More
They are no doubt steadfast on their selling price. They will not budge, or negotiate, and they will also not budge on giving you fair market value for your trade, but give you $1000. - $1500. below KBB boo will not budge, or negotiate, and they will also not budge on giving you fair market value for your trade, but give you $1000. - $1500. below KBB book value for your trade in. Their goal is to sell as high as they can and steal your trade......So if you are a car salesman this will be the place for you to work at, especially if you like giving the customer the shaft just to fatten your own wallet, but if you are a buyer/consumer, beware, you are not getting the best deal, by far, regardless how much the sales person flirts with you........ PT Barnum was right, there is a sucker born every minute More