Capitol Chrysler Dodge Jeep RAM

worst customer service ever I have giving a good rating as the sales Person was very nice ,Jimmy was his name.But I had the worst experience then any other Dealer I have ever bee I have giving a good rating as the sales Person was very nice ,Jimmy was his name.But I had the worst experience then any other Dealer I have ever been to.I have been in automotive retail for over 25 years with top ratings for customer service.The business manager ( Lincoln ) was very unprofessional and very rude.He made lots of mistakes and down right lied to me twice,I almost walked out but I needed a vehicle fast do to medical problems and a vehicle to get around. I will never go back there. More

The Best Car Buying Experience We dealt with several representatives from Capitol. We were treated respectfully and professionally. They were all very helpful, kind, and patient. T We dealt with several representatives from Capitol. We were treated respectfully and professionally. They were all very helpful, kind, and patient. They made a very difficult situation much easier to deal with. I would recommend this dealership to my friends and family. More

Bad experience Capitol Chrysler in Willimantic CT is by far the worst dealership I have ever encountered. I went there to purchase a certified pre-owned vehicle they Capitol Chrysler in Willimantic CT is by far the worst dealership I have ever encountered. I went there to purchase a certified pre-owned vehicle they had on their lot. It was a typical negotiating process for price and the repairs I wanted and we settled on a price. But after that, they refused to do some of the negotiated items. the car had a trailer hitch but no electric. We negotiated they would install it at their cost. They later told me their “cost” for parts and labor was 3 times what I could get it for at another nearby business full price. I told them to forget it and I would take it to the nearby business. I had negotiated for 2 extra keys, they refused saying they must have misunderstood, but wouldn’t step up for their misunderstanding. I bought 2 key blanks on line, had them cut locally and programmed them myself for less than $20.00. I also negotiated for some scratches and 1 nick in the hood to be buffed out and filled in as best they could. They did not do this at all. They showed me the CPO 125 point inspection they did on the vehicle. I said according to this, my car was an automatic transmission with heated seats. It is in fact a manual transmission without heated seats. They had to go out of there way to mark it as not having a manual transmission. I doubt they did the inspection at all. The final washing was horrible. There was visible dirt still on the car and rims. And to top it all off, as I was signing the paperwork, my salesperson said he was taking the car to put gas in it. I said to the finance guy, at least I get a full tank of gas. He said, oh no, he is not going to fill it up. it was true, they only filled it to 7/8th full. Nice gesture, but why not go the extra 1/8? This experience has proven to me that Capitol Chrysler sales AND service departments are not to be trusted. Good thing I wanted the car, now I will drive as far away from this dealership as I can get. More

Cool place Nice People Needed a new car in a hurry and they help me get in one. Came down from Massachusetts everyone there was very friendly A good place to shop Needed a new car in a hurry and they help me get in one. Came down from Massachusetts everyone there was very friendly A good place to shop More

I get a cool car! I buy a so cool car here. This is a red corolla and I love it! My consultant Jimmy is so nice that he answered many questions patiently and at last h I buy a so cool car here. This is a red corolla and I love it! My consultant Jimmy is so nice that he answered many questions patiently and at last he filled my tank hahaha! And other employees are so good, but I am sorry that I forgot their names. What a pity! In a word, I had a good experience here and I will recommend to you! More

Great buying exsperence It was a breath a fresh air to do business with these guys!! After deal with issue after issue the last deal ship I was working with all I can say is It was a breath a fresh air to do business with these guys!! After deal with issue after issue the last deal ship I was working with all I can say is they made it easy and I welcomed that. Next time I'm in town I will make sure to stop in. I drove almost two hours and it was worth the trip!! More

My family needed a miracle and received one!! Well, our CX-9 was having engine issues and we needed a 6 passenger vehicle quick. I searched for the best deal online and found it at Capitol Chrysle Well, our CX-9 was having engine issues and we needed a 6 passenger vehicle quick. I searched for the best deal online and found it at Capitol Chrysler Dodge Jeep RAM in Willimantic, CT. We needed to trade in our vehicle that was upside down on our loan, but this dealership was able to make it happen. They even allowed us to test drive the 2014 Dodge Durango for the weekend. If you are looking for great service, this is the dealership. The process is long, but we were able to take our future vehicle with us until all the paperwork was complete. This was a blessing to my family. More

Felt at home;) I had to replace my vehicle after an accident. I was still upset, and had no idea what I really wanted. Drove through the Capital lot to browse, and l I had to replace my vehicle after an accident. I was still upset, and had no idea what I really wanted. Drove through the Capital lot to browse, and low and behold, Jimmy found me! He sensed my anxiety, and made me feel comfortable. After trying 4 different Jeeps over several days, I found the one for me. The entire staff dealt with me going back every day, and always made me feel at home. Buying a new vehicle is exciting, and stressful. Buying a new vehicle at Capitol, is probably the best choice I could have made. I highly recommend this dealership, as you will not find a group quite like them anywhere else. You will leave with a great deal, and some new friends! Thank you, EVERYONE at Capitol!! More

Awesome and appreciative I found the Jeep I have wanted for a long time but was scared. Mike Breen breezed through the experience with care for an awesome ride. I found the Jeep I have wanted for a long time but was scared. Mike Breen breezed through the experience with care for an awesome ride. More

Good experience overall I went into capital to test drive a few vehicles and Jimmy approached me and was just great, friendly down to earth and just makes you feel comfortabl I went into capital to test drive a few vehicles and Jimmy approached me and was just great, friendly down to earth and just makes you feel comfortable. I ended up Leasing a Jeep Compass and the whole experience went smooth and I felt no pressure. Everyone was very nice they are always making sure you are relaxed. When picking up the car, it wasnt there yet so we had to wait and they ended up buying us dinner that night. I would recommend this dealership. More