Capitol Chrysler Dodge Jeep RAM

Everyone at the dealership was very nice I really enjoyed doing business with them. The only reason I didn’t give them a five star rating was after negotiating directly with the salesman and sales manager we doing business with them. The only reason I didn’t give them a five star rating was after negotiating directly with the salesman and sales manager we settled on a number. And all is good they were having the truck brought in from another location about 35 miles away. And when it got there. I Loved it. When I got in the finance office Andy was great but the payment went up about $50.00 from what we agreed on. And then I did buy an extended warranty which shot it up another $100.00. But that also included GAP. “NEWS FLASH” here is a quote from my State Farm agent. “Buy your GAP policy from the dealer “” it’s way better coverage so I ended up a little over $150.00 more than what we had discussed. But a little over a $100. Of that was GAP and extended warranty. I’m very happy with the Truck and the people at the Capitol CDJR in Willimantic CT. as well as there other dealership in New London where I bought some accessories. OH right before I left I noticed a small Dent in the hood I mean small. But it is a brand new truck. They jumped right on it scheduling to get it fixed and changed the paperwork to show that they owed me to get that repaired. So that’s great. I really have nothing bad to say. Overall It was a great experience l More

3rd time working with this Dealership. They are absolutely the best. I come all the way from Massachusetts to work with them. They are absolutely the best. I come all the way from Massachusetts to work with them. More

Good service, was not pressured to buy anything, knowledgeable finance manager who didn't push any warranty service. knowledgeable finance manager who didn't push any warranty service. More

I have nothing bad to say . Mike the sales guy got me in and out with the truck I wanted with no issues . I went to look at the truck I wanted and drove it away and saved 12 tho Mike the sales guy got me in and out with the truck I wanted with no issues . I went to look at the truck I wanted and drove it away and saved 12 thousand dollars . I did my home work and I was very happy to save the money I did . More

From sales to service I've been very happy with this dealership. I have purchased two vehicles from them in the last two years and they have more than met my expectations. dealership. I have purchased two vehicles from them in the last two years and they have more than met my expectations. More

Great service! Great sales rep! Jimmy was excellent did what ever he could to get us in new Jeep. Highly recommend Capital Dodge Jeep. Great sales rep! Jimmy was excellent did what ever he could to get us in new Jeep. Highly recommend Capital Dodge Jeep. More

I came to Capitol Jeep based upon their ratings here and other dealership review sites after a horrible experience where I bought my Certified Jeep from after a problem occurred. My initial phone call wa other dealership review sites after a horrible experience where I bought my Certified Jeep from after a problem occurred. My initial phone call was promptly picked and I was asked how my call could be directed. Service promptly picked up and after a short discussion about my issue an appointment was made. Gary soon followed up and we again discussed the issue and the paperwork I had for the vehicle and he told me how it would proceede and promised updates would given. The next update I got, Gary told me that the Costguard coverage I had purchased from the other dealership would be covering the repairs. Gary contacted me regularly to give me updates while my vehicle was there. Excellent communication. I waited a bit longer to give my review of Capitol, Gary assured me the vehicle was repaired so I tried to make the problem happen, it didn't so I believe he's right. Excellent communication with regular updates, I am totally satisfied with my experience here. I have no problem driving the extra distance to a dealership that has my trust. I'm one of those people to let others know of my bad experiences to try and save them the headaches that I had and want to make sure to let them know my good experiences. This is a good one and would have no reservations to recommend Capitol Jeep and their service department. More

They are very accommodating and do excellent work on my vehicle. Very friendly people to deal with, and easy to get an early appointment. vehicle. Very friendly people to deal with, and easy to get an early appointment. More

Steven was amazing and our car buying experience was top notch. I’d recommend 10/10 for anyone looking to buy a vehicle. notch. I’d recommend 10/10 for anyone looking to buy a vehicle. More

Do not use this dealer for your service needs they do not honor Maintenance packages sold by other dealer even if they are through Mopar. They wanted to charge me a diagnostic fee for my truck that is still honor Maintenance packages sold by other dealer even if they are through Mopar. They wanted to charge me a diagnostic fee for my truck that is still under factory warranty with only 24k miles to check for a vibration that has been there since day one! Beware stay far far away! Also they had the truck all day and didn’t even do the oil change the one thing they would honor on the package! More