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Capitol Chevrolet
Austin, TX
2,117 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 03, 2014
I would like to Thank Frank for having the patience on dealing with me. From the start I let him know exactly what I was looking for. He understood that I was a very busy mother. He asked all the right qu dealing with me. From the start I let him know exactly what I was looking for. He understood that I was a very busy mother. He asked all the right questions on trying to find the vehicle for me. I ended up with the 2014 Chevrolet Traverse with only 4,000 miles on it !!! This would be my very first vehicle that I purchased that still has the "new car smell" which meant I no longer have to purchase the scent. However he was very understanding. I really didn't have to spend too much time at the dealership he made it very easy and convenient for me. Thank you again Frank for being caring and understanding. And making it very easy for me. I highly recommend Frank Cerda as your salesperson. More
by guera78atx
Employees Worked With
Frank Cerda
February 28, 2014
First of all i talked to Earnest on the phone.He was very polite and friendly,and invited me down not to look but to choose a truck i wanted,and he would get me in that truck.He treated me like a true f very polite and friendly,and invited me down not to look but to choose a truck i wanted,and he would get me in that truck.He treated me like a true friend,concerned not only with buying a truck but building my credit back up as i hadnt financed anything in seven years.He was concerned for my future and not just today.I was very much at ease from the start,because of his knowledge,attitude,charisma,and the fact that he cared about me.We went through the process with him explaining every step. He found a bank to finance me,gave me to much for my tradein and put me in the most perfect truck on the lot.he must have read my mind,because it was just what i wanted.A 2010 Nissan Titan that looked like nobody had ever set foot inside the truck! He ordered me two tires so they would match,put gas in it,washed it and said take it home its yours,we will do the paperwork in a few days.Wow!What a great expierience Earnest. he told me to keep it a year to get my credit built back up with on time payments,then bring it back and he would put me in what i wanted.How could i have asked for anything more?Overall a most pleasurble expierience.THANKS TO ALL CAPITAL EMPLOYEES.YALL ARE THE BEST.Great prices, great service, and most important,friendly and honest people.You can believe i will never go anywhere else.Thanks Earnest. More
by dishes
Employees Worked With
Ernest Cruceta
February 25, 2014
My experience at Capitol Chevrolet was nothing less than great! From the moment I walked in the door, to my last visit walking out, the staff were friendly and welcoming. Troy and the finance department we great! From the moment I walked in the door, to my last visit walking out, the staff were friendly and welcoming. Troy and the finance department went above and beyond to get me in my dream car! I highly recommend these guys! More
by kkenny819
February 20, 2014
It was a great experience Diana and Charlie where both wonderful we would really recomende all our friends and family to go purchase a car at Capitol Chevrolet. wonderful we would really recomende all our friends and family to go purchase a car at Capitol Chevrolet. More
by gomezs9411
Employees Worked With
Charlie Baldwin, Diana Mojica
February 17, 2014
I have bought several vehicles in my life time, in fact this is my third vehicle purchase from Capitol Chevrolet. I do not like haggling. Frank made my experience a pleasant one. Not only was he effici this is my third vehicle purchase from Capitol Chevrolet. I do not like haggling. Frank made my experience a pleasant one. Not only was he efficient, he was also patient and most importantly considerate of my particular circumstances. Thanks Frank and thanks Capitol Chevrolet. More
by canela12
Employees Worked With
Frank Cerda
February 13, 2014
This dealership was intent on getting me what I wanted. Very friendly and professional people! Marco was great!!! Wanna a great car or truck? Go to Capitol Chevrolet! Very friendly and professional people! Marco was great!!! Wanna a great car or truck? Go to Capitol Chevrolet! More
by patsonbrewster
Employees Worked With
Marco Cantu
February 11, 2014
This was my first time to take my Chevrolet Silverado in for service after buying it at Capitol Chevrolet over a year ago. My experience with the sales staff was not the best I'd ever had buying a new vehi for service after buying it at Capitol Chevrolet over a year ago. My experience with the sales staff was not the best I'd ever had buying a new vehicle in Austin, so I was reluctant to come back for service. I was most pleasantly surprised with the ease of making an appointment for my service and being able to wait in their new, comfortable and inviting waiting area (or to get a ride to work). Their free wi-fi enabled me to work from the waiting area, so I stayed. My service rep, Jesse Vega, took personal care of me when I arrived, and kept me posted on the progress of the service technicians while my truck was in the shop. He helped me with my check-out paperwork and with the cashiers, who weren't sure how to handle the coupon I had. The work they did was great and didn't split hairs or quibble about whether my problem was a warranty issue or not - they just fixed it. I will definitely go back to Capitol Chevrolet for my service after my most positive experience here. More
by Bridgejumper
Employees Worked With
Jesse Vega
February 10, 2014
Very friendly Lazarus helped through the whole process and found a way to make the sale happen really apreciatte it all the help thank you! and found a way to make the sale happen really apreciatte it all the help thank you! More
by saraabby
Employees Worked With
3, Lazarus Marquart, Charlie Baldwin
February 08, 2014
Reynard Fletcher made the impossible, possible. He exceeded my expectations and provided me with excellent service. I will be referring all family, friends, and coworkers to him. He made my car bu exceeded my expectations and provided me with excellent service. I will be referring all family, friends, and coworkers to him. He made my car buying experience fun and simple. I am so grateful to have had the pleasure to do business with Reynard and Capitol Chevrolet. More
by Tilliscs
February 05, 2014
Where to begin... I originally began my relationship Where to begin... I originally began my relationship with this dealership in 2010. I purchased a certified used 2008 Chevy Malibu. I loved it. The ex Where to begin... I originally began my relationship with this dealership in 2010. I purchased a certified used 2008 Chevy Malibu. I loved it. The experience was great, the people were great, I recommended this place to everyone. I traded in my 2008 Chevy in 2012, for a new 2012 Chevy Malibu. This is where the story gets good. The salesman (who's name I can't recall) took my used car to get trade-in value. He drove my car to the trade-in area and drove it back to the sales area when he was done. He hops out of the car with two hotdogs and a large drink. I was shocked. Since when do salesmen think it's okay to have food in someone else's car? That wasn't it. He came in, sat down, and proceeded to eat his hotdogs while discussing pricing with me. I debated saying "Never mind" and walking out. Even to this day, I wish I had. I ended up purchasing the car anyway. I got to San Antonio, where I was going to college at the time, and realized he didn't give me the extra set of keys in my package. I had to drive all the way back to the dealership to get the extra set. I ended up losing my normal set a few months later and tried to use the extra set I was given and they didn't work! They hadn't programmed the key to my car so my car wouldn't start with it. Any way, fast forward to now. My car has had an issue with the traction control. For some reason, it continuously keeps turning off my traction control and telling me "Service Traction/ESC". My car has visited the dealership twice in two months. I have had my car MAYBE a week since December 1, 2013. Today is February 5, 2014. They have not been able to locate the problem but are hoping that it has something to do with another issue I got taken care of. I received a call from Angel yesterday stating that my car is ready. Great. I can't wait to pick up my car. I get there and they tell me that I owe them for the gas that they've put in my car recently. While they were only requesting that I pay $15.00, I had just paid $25.00 to fill the rental I had to half-tank in order to return it. Keep in mind, they've had my car for over a month, so it is highly unlikely that they put in more gas than I had left it with as they had to use gas in order to test drive it. My car is also under warranty. After arguing my point for a while, I was able to leave the dealership without paying a dime. Here's where I think everyone should pay attention. I got into my car to find coffee or some dark drink had been spilled all over my driver's side. They hardly cleaned it, my window was extremely sticky, and it smelled. I'm not sure what has happened to Chevy's customer service, but under no circumstance should any employee have food or drinks in a customers car. Much less spill something and not clean it up. I'm not sure if they thought I wouldn't notice, but I have. I've also contacted Chevrolet's corporate customer service department and have filed a complaint. I tagged Jesse Vega in this post for one reason, he is the ONLY reason that I will continue to go to Capitol Chevy while I keep my Malibu. He is the most amazing, customer service oriented employee they have. He has always made sure that I am taken care of. In the future, he will be the ONLY service employee I will do business with. I have not been had good experiences with anyone else. More
by embeth08
Employees Worked With
Jesse Vega
