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Capitol Chevrolet

Austin, TX

4.8
2,117 Reviews

6200 S I-35 Frontage Rd

Austin, TX

78745

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Showing 2,117 reviews

March 30, 2014

The reason we choose this dealership was for their wider variety of colors and trims. Everyone was friendly when we arrived. Diana was our sales consultant and she was very helpful with explaining everythin More

by tjstone12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lipinski, Diana Mojica
Apr 01, 2014 -

Capitol Chevrolet responded

Congratulations on your purchase! You mentioned that we offered a variety of color and trims. Thank you for mentioning that. We have made a huge effort to provide a better selection for our customers to choose from. We have increased our inventory by more than 50% since September! We appreciate your business and hope that you love your new Chevy! Thank you for a fantastic review and sharing your experience here at Capitol Chevrolet. Happy Motoring! - Hubie

March 27, 2014

Mr. Cerda was beyond helpful and he made my first time experience with Chevrolet a smooth and easy purchase! I explained my situation and what I was looking for to Frank and he quickly emailed different c More

by srshark91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerda
Mar 28, 2014 -

Capitol Chevrolet responded

Thank you for your feedback and a giving us great review! As you can see on our Dealer Rater Review page Frank gets lot of 5-Star reviews from customers just like you. Thank you for giving us a chance to earn you business. We truly appreciate it. Congratulations on your new ride, and Happy Motoring! - Hubie

Apr 01, 2014 -

Capitol Chevrolet responded

First of all, congrats on your new ride! We hope you love your new Chevy! Thank you for taking a moment our of your day to share your experience at Capitol Chevrolet. We hope you have many happy miles in it. - Hubie

March 18, 2014

During a recent visit to purchase a used car we were quoted a price above advertised cost and then mistreated by preowned sales manager, once confronted was shown the door. Called General Manager to rec More

by JJohnston2005
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ezdine Chaheine
Mar 19, 2014 -

Capitol Chevrolet responded

I am sorry to hear about your experience at the dealership. We apologize for the confusion about Internet Pricing and those prices being available "With Approved Credit" and needing a "Confirmed Appointment with our Internet Sales Team." We make sure that these requirements are disclosed in every vehicle details page. I will pass along your comments to our Management team and will do our best to prevent this type of misunderstanding from arising in the future. Thank you. - Hubie.

March 18, 2014

I would recommend anyone I know thats looking into purchasing a car to go visit your dealership... Thanks for Your Hard Work speed and care More

by Kjsimon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
EJ, E.J. Gumban
March 13, 2014

Our experience with Ernest at Capitol Chevy was great, he was a great sales person who got us into the truck we wanted and helped us get the best financing possible. I highly suggest anyone looking for a car More

by christinacondel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernest Cruceta
Mar 14, 2014 -

Capitol Chevrolet responded

Thanks, Christina! Glad to hear that everything worked out with your truck! Happy Motoring! - Hubie.

March 07, 2014

Frank Cerda was my sales consultant. My experience with Capitol Chevrolet was a pleasant one. Frank was fantastic in all respects. He was very friendly, so very professional and has EXCELLENT CUSTOMER SE More

by TQRangel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cerda
Mar 11, 2014 -

Capitol Chevrolet responded

Thank you for your review and your recommendation! We are glad to hear that you had a great time working with Frank Cerda. Congratulations on your purchase! We appreciate your business. - Hubie

March 05, 2014

Capitol Chevrolet's vehicle presentation and friendly, welcoming atmosphere was the first step toward a very positive customer satisfaction rating. Upon entering the lot we were met by a know More

by Maggie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allstate Representative, Alan Jones, Sid Rodriguez
Mar 06, 2014 -

Capitol Chevrolet responded

Dear Gammy, Thanks for the great feedback and for sharing your experience at Capitol Chevrolet. We are fortunate to have such a great sales team. Thank you for taking a minute to post your review on DealerRater.com. We really appreciate it. Congratulations on your new Suburban! We hope you enjoy many miles in it! - Hubie

March 04, 2014

AWESOME service! It was nice to be able to start the process online. It is so annoying to be handed a piece of paper that has been copied so many times that it is distorted, and being asked to hand wri More

by kathyhulse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lazarus Marquart, Sid Rodriguez
Mar 04, 2014 -

Capitol Chevrolet responded

We are so glad to hear that your Internet Buying Experience was everything we promised it would be. Getting pre-approval on our secure website is a great way to save time and it also helps everything else go more smoothly. It's good to hear that lazarus did a great jobe being the "Moderator" for the two of you while deciding on your vehicle of choice. Congrats on the purchase of new car and thank you for your business. Welcome to the Capitol Chevy Family! - Hubie

March 03, 2014

Capitol Chevrolet was a pleasure doing business with! Will never go anywhere else again!! I LOVE MY NEW CAR!!! She is perfect for me!!! Thank you Charlie and David for all your hard work you guys are t More

by skalliwag29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Basham, Charlie Baldwin
Mar 04, 2014 -

Capitol Chevrolet responded

Now THAT'S a great review! Congratulations on your purchase. We are glad to hear you love your new car and that you had a fantastic buying experience at Capitol Chevrolet. Happy Motoring! - Hubie

March 03, 2014

First off I would like to say this was my first time buying a vehicle. The experience I had was excellent. I purchased my 2014 Malibu from Greg Freeman. He was nice, reassuring and patient. The process More

by karleyjackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Freeman
Mar 04, 2014 -

Capitol Chevrolet responded

Thanks for the 5-Star review! We are glad your first-time buying experience was a positive one. Greg Freeman is a great person to work with and always does a great job helping the customer find what they are looking for. Enjoy your new Malibu! - Hubie

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