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Capitol Chevrolet Montgomery - Service Center
Montgomery, AL
226 Reviews
226 Reviews of Capitol Chevrolet Montgomery - Service Center
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May 27, 2025
Not calling any names but I thought the one one service department in town, I had to drop my car off for service knowing in my past that I had someone one in case they didn’t get anyone at the exact time department in town, I had to drop my car off for service knowing in my past that I had someone one in case they didn’t get anyone at the exact time so I had someone on standby just in case they didnt want they said they would do,but trust and believes,went I got there it was just like the theirs number one customer even though I never had deal with this company before in my life,they got me to work before time and pick be well before my car was ready I could’ve asked for no matter service than I received at the service department the first time in my life I have received such great service so I just want to give them a great shout out thank you chervelet of Montgomery for making me one of your customers More
by 1cutiechris@gmail.com
Employees Worked With
Chuck. Arrington
August 14, 2023
Awesome place to buy vehicles and have them serviced. They took care of me from the start. They took care of me from the start. More
by jaco.wayne
Employees Worked With
Bill Maynard, Jody Elmore, Shawn Roney, John Sadler, Larry Craft, Brian Gjesvold, Danny Head, Quenita Mitchell, Karl Smith
February 21, 2023
95 days and $1,700 later and the truck is still broken. Good luck getting intouch with anybody. They will promise to call back soon and won't. Absolute garbage customer service. Save yourself the headache Good luck getting intouch with anybody. They will promise to call back soon and won't. Absolute garbage customer service. Save yourself the headache and by a Ford or Toyota. More
by Jacob
Employees Worked With
Danny Head
January 26, 2023
My vehicle was not fixed my vehicle was taken to the shop on December 26th the last time my vehicle was started on January 11th. I got a call stating that my car was ready on January 18th my original advisor on December 26th the last time my vehicle was started on January 11th. I got a call stating that my car was ready on January 18th my original advisor is no longer with the company and I was not told I had to keep calling to get a new advisor. she called me on the progression of my vehicle. She kept constant contact once she was assigned to my vehicle after 4089.14 dollars my vehicle is still not completely fixed. Returned the vehicle yesterday and the technician is out sick. I'm beyond pisseď. More
by Likisha McQueen
Employees Worked With
Idk
June 10, 2022
I will NEVER take my car there again. I have a 2020 impala. Air conditioning issue (evaporator line). Dropped car off at 7:30am on Monday. Warranty claim wasn't filed until Tuesday aftern I have a 2020 impala. Air conditioning issue (evaporator line). Dropped car off at 7:30am on Monday. Warranty claim wasn't filed until Tuesday afternoon. Now, here it is, Friday, I'm still without my car and no updates. Service manager Carl Grier is screening calls. Now he's unavailable. It is ridiculous! Hate to see how long it'll take with a more serious issue! I'm willing to drive to another city or state before I take my car to that location again. Update: GM Jason called me personally trying to resolve my issue. He and Carl were very helpful and understanding, wanted to make things right. They won me over after all of the stress of a long week. It was a lot of miscommunication going on. I will rate the actual service once I receive my car. More
by Jenny44harris
Employees Worked With
Carl Grier, Jason Wilson
February 28, 2022
In my entire 60 years, I’ve never had a worse experience at a car dealership. I had my car towed in with only an electrical problem. 5 months later I had it towed out with a broken window, radiator, battery at a car dealership. I had my car towed in with only an electrical problem. 5 months later I had it towed out with a broken window, radiator, battery and paint and body damage - still not running. I took it to my local dealership and they had it running fine in 10 Days. BEWARE OF THE SERVICE DEPARTMENT and the General Manager - Jason Wilson. More
by Randall Mann
Employees Worked With
Carl Grier, Luke Echols and Jason Wilson
December 31, 2021
The service department is the worst. My mom brought her car to be serviced. The service advisor Erica Jones has no customer service skills at all. She did not call my mother to tell her how long the car wo car to be serviced. The service advisor Erica Jones has no customer service skills at all. She did not call my mother to tell her how long the car would be there or what the actual issue is with the car. She is never in place to answer the phone nor calls back when messages are left. Her manager Luke is worse than she is. Instead of going in his office to discuss the issue, he would rather stand outside so all the no good lazy mechanics could hear the conversation. I now see why we were told to never do business with this service department. More
by JC
Employees Worked With
Erica Jones, Luke Echols
