Capital Hyundai of Greensboro

Accessories installed on my new Hyundai Santa Fe. The appointment time was arranged to work with my work schedule. Everyone was was very friendly and knowledgeable about the services being performed. The appointment time was arranged to work with my work schedule. Everyone was was very friendly and knowledgeable about the services being performed. The wait time was very reasonable. As always I was very pleased with my service visit. More

Friendly Service I stopped by without an appointment and was able to be seen that same day. I was on my way within less than an hour. Also, I was able to communicate w I stopped by without an appointment and was able to be seen that same day. I was on my way within less than an hour. Also, I was able to communicate with a service provider via text about anything I needed during the time of service. I’m always on my phone and prefer texting so that was great! More

Good Customer Service There was accidental damage done to my seat by sales person. Ashley sent someone to pick up the car, dropped off a loaner, and returned my car the sam There was accidental damage done to my seat by sales person. Ashley sent someone to pick up the car, dropped off a loaner, and returned my car the same day, good as new. More

Outstanding Customer Service No pressure and very helpful support as different options were considered. Clear explanation of the entire process. Bob Cooley is a great representati No pressure and very helpful support as different options were considered. Clear explanation of the entire process. Bob Cooley is a great representative for the brand. More

2011 spmata My 2011 Hyundai Sonata was not repaired I was told the car is ready I go pick up the car no repair had been made to fix the car so I would not recomme My 2011 Hyundai Sonata was not repaired I was told the car is ready I go pick up the car no repair had been made to fix the car so I would not recommend this dealership at all I wouldn’t recommend it for even just a second car I simply would not recommend it service was xxxx poor More

Unexpected Engine The engine in my 2011 Sonata had made a few ominous sounds and cut out on me a few mo the ago while on the interstate. I made an appointment with the The engine in my 2011 Sonata had made a few ominous sounds and cut out on me a few mo the ago while on the interstate. I made an appointment with the dealer, between having some recalls I knew needed addressing, being concerned the issue was the transmission in my closed-system model, and being aware that my model car has a history of some challenges. Turns out I was in the process on one of those specific challenges. To my surprise, despite having 200k miles on the odometer, my engine failure was deemed part of the 2016 recall and my engine was replaced at no charge to me. Capital Subaru kept me informed throughout the process, ensured I had a (Hyundai funded) rental car, and stayed in great communication with me via text. I’m pretty pleased with my experience. They did recommend some add on work that was out of my budget, even considering what they had expected to spend on transmission work, but my brother is good with cars and has taken care of that for me. More

Great customer experience. Great customer service and experience. They went over and above to find the problem and solved the problem. Very happy and pleased with the service. Great customer service and experience. They went over and above to find the problem and solved the problem. Very happy and pleased with the service. More

Good service My check engine light came on. I took my car to Capital Hyundai. They fixed it but it kept coming back on. After 4 tries the car was fixed! The cau My check engine light came on. I took my car to Capital Hyundai. They fixed it but it kept coming back on. After 4 tries the car was fixed! The cause was a switch that had been recalled. They were very friendly and helpful. David kept trying until he figured out what the problem was with the switch. More

Wiring harness replacement My 2018 Santa Fe broke down in Greensboro due to an engine malfunction after the (953 campaign) was performed at Modern Hyundai in Concord. I drove my My 2018 Santa Fe broke down in Greensboro due to an engine malfunction after the (953 campaign) was performed at Modern Hyundai in Concord. I drove my vehicle to Capital Hyundai & the staff worked diligently to determine the issue which at first was thought to be the engine.but after much testing it was actually the wiring harness Since there were no available loaners, I had to rent a car from Enterprise which was paid for by Hyundai. Although my vehicle was there for over a month & a 1/2, I was in constant contact with David who gave me updates as to what was happening & when the parts should be arriving. I was notified on Monday, 4/22 that my vehicle was ready for p/u. I appreciate the staff @ Capital & especially David who understood my frustration. Thanks. More

Consistent Excellence I worked with a David and he is one of the best service staff I have workers with. He is always responsive courteous and honest and I never have to se I worked with a David and he is one of the best service staff I have workers with. He is always responsive courteous and honest and I never have to second guess if he has my best interest at hand or if he’s trying to make a sale and that’s rare today. More