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Capital Honda
Okemos, MI
70 Reviews
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Showing 70 reviews
November 13, 2019
Unprofessional My brother and I took his car(2017 Honda Civic SI) to this dealership to see if they will buyback the car. We provided the VIN and they test drove the My brother and I took his car(2017 Honda Civic SI) to this dealership to see if they will buyback the car. We provided the VIN and they test drove the car as well. Prierre(Salesman) made an offer to buy the car back for $16,250. We agreed and went in to give them the title and a check for the payoff of the car. He didn't offer to give us a receipt or any sort of agreement and told us we were good to leave. I had to ask for a copy of the title and the check in case they backed out, which later happened. Prierre called back and said they will not buyback the car due to damage report on the car history and said for us to pick it up at our convenience. The next day, Tom(Sales Manager) called and demanded we pick up the car within 20 minutes or they will drop it off at the address listed on the title. Unfortunately we were unable to answer the call and received the voicemail a couple hours later. They decided to drop off the car at the address without our consent/permission. They left everything important in the car including the keyfob, voided check, title and other documents. The title had all their information written on it as buyer and crossed out with an attached paper saying they are not interested in buying the vehicle. This is super unprofessional and unethical as we now have a title with scribbles all over it. Tom shouldn't be a manager if he can't give his customers time to respond and Prierre shouldn't be a salesperson if he can't do his job right by simply checking the carfax first. Our family have shopped at this location for years but we are now cutting them out. Respect is earned, not given. More
by Kasa Vue
Employees Worked With
Prierre, Tom
October 22, 2019
Grateful & Appreciative!!! In the past, I took my Honda Accord for routine maintenance. I always admired the professionalism of the service staff. And always left there feeling In the past, I took my Honda Accord for routine maintenance. I always admired the professionalism of the service staff. And always left there feeling confident. So when I found myself looking for a new car, it was instinctual to start my search at Capital Honda. They didn’t disappoint! i really want to thank Nicole Lutz, her patience and openness was very refreshing. She answered all my questions and helped me through the process.....I also want to thank Jeff! Both made my purchase experience very pleasant. The is a great dealership, they lead with their integrity, and I’m a happy and satisfied customer for life! More
by Maria Z.
Employees Worked With
Sales -Nicole Lutz & Finance - Jeff
September 10, 2019
purchase i dont normally write reviews for much, but the experiance that we had at this dealership was exceptional in every way starting with Tim Watters and t i dont normally write reviews for much, but the experiance that we had at this dealership was exceptional in every way starting with Tim Watters and then with Anthony in the finance department. The best of explaining and without all the pushing that we have come to expect. Make sure to inquire at this dealer if you are looking for a vehicle and dont like surprises. Highly recommend. John More
by johntalger
Employees Worked With
Tim Watters and Anthony in F&I
April 07, 2019
Responsible, fast, courteous, friendly, and more! The people are friendly, courteous. My car was completed well within the time period that was promised, washed and ready to go when the I arrived. The The people are friendly, courteous. My car was completed well within the time period that was promised, washed and ready to go when the I arrived. The price was better then the competitors bid. I was driven home and picked up as well! Couldn’t have asked for more! More
by Pilotme
Employees Worked With
Tom Merkle, Service Advisor, is the best!
March 29, 2019
Honda Service This is my 5th Honda CRV so I have had extensive experience over many years with the service department. My service representative, Randy Ford, is e This is my 5th Honda CRV so I have had extensive experience over many years with the service department. My service representative, Randy Ford, is excellent and all the service representatives I have worked with in his absence have also been excellent. Everyone is very professional and helpful in all of my interactions with staff and go way beyond the call of duty in helping customers. I have recommended them to many people and one of my friends I know bought a Honda and recently replaced her car with another Honda because of the service department.. More
by Gogreen
Employees Worked With
Randy Ford and all of the service department.
March 20, 2019
Efficient On arrival, my auto was taken right in. Service host was timely, courteous, answered all my questions. I added on an oil change, they suggested tire On arrival, my auto was taken right in. Service host was timely, courteous, answered all my questions. I added on an oil change, they suggested tire rotation. All services were completed ahead of time scheduled. More
by Ruthied
Employees Worked With
Service representative who wrote up paperwork.
March 07, 2019
I waited for a oil change and tire rotation I had brought a book to read while I waited. All of the employees I interacted with were courteous and kind. I gave a coupon to be used as payment. I had brought a book to read while I waited. All of the employees I interacted with were courteous and kind. I gave a coupon to be used as payment. It was readily received and I was very pleased about the discount in payment. More
by Roberta4
Employees Worked With
Jake Russell
February 21, 2019
New Business Relationship I am leasing a 2018 CRV from Capital Honda. So far the service here is first rate. I see no reason it will not continue. Very professional staff. I am leasing a 2018 CRV from Capital Honda. So far the service here is first rate. I see no reason it will not continue. Very professional staff. More
by zube1961
Employees Worked With
Tim Waters
December 20, 2018
Door Adjustment I took my CRV in for a door adjustment because I am hearing wind noise in my driver window. The mechanic was very friendly and seemed confident that I took my CRV in for a door adjustment because I am hearing wind noise in my driver window. The mechanic was very friendly and seemed confident that he could quickly fix my problem. He even washed my car. I was very excited to like the problem had been fixed so quickly. After I left the dealership I realized that while the wind noise was gone my door stuck when opening and closing. I returned again and he said that he could adjust the door handle but then the wind noise may return to let him know how it worked out. Well, the door still sticks a bit and the noise is as annoying as it was when I first arrived. One thing that bothered me the most is that the car was never taken for a test drive. I would really hesitate to bring my car back here for service. More
by Door Adjustment
Employees Worked With
Zimmerman
September 11, 2018
Always feel like you're being taken advantage of Multiple experiences with this group. From trying to buy new and trying to get repairs on a used car, I always walk away feeling that they haven't be Multiple experiences with this group. From trying to buy new and trying to get repairs on a used car, I always walk away feeling that they haven't been honest with me. After numerous exchanges, I have decided to take all my honda automotive business elsewhere. I will sleep much better at night knowing that they aren't working on my car anymore. More
by goneagain7
Employees Worked With
Claude, Nate et al
